Monitoring - The systems have returned to normal operations. Our team will continue to monitor through the day.
Mar 11, 2024 - 10:17 PDT
Update - We are taking steps to mitigate the current incident. at 10:40AM Mountain, we will be doing a restart that will cause a disruption to Atrieve for all users. We appreciate your patience as we work to resolve the incident.
Mar 11, 2024 - 09:30 PDT
Investigating - We continue to investigate intermittent disruptions impacting Atrieve causing site accessibility issues and performance issues. We have determined that end-users continue to be impacted and our team is working to address the incident as quickly as possible.
Mar 11, 2024 - 08:29 PDT
PowerSchool will be deploying version 24.3.0.0 of Professional Learning & Perform Enterprise to your server. During this time, system availability will be limited. Posted on
Mar 21, 2024 - 17:39 PDT
The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Production server. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot. Posted on
Mar 27, 2024 - 09:41 PDT
We are updating PowerSchool SIS Compliance to version 24.3.2.0. Customers with auto-update enabled content will receive this update during the maintenance window. During this time, system availability will be limited.
Note: Excluding NC, AL, Stride and Middle East Posted on
Mar 25, 2024 - 17:56 PDT
Completed -
The scheduled maintenance has been completed.
Mar 23, 21:45 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 20:45 PDT
Scheduled -
PowerSchool is performing system maintenance on Enrollment, Special Programs, and PowerSchool SIS, including a firewall restart. The application will be unavailable for the majority of the window.
Mar 21, 17:36 PDT
Completed -
The scheduled maintenance has been completed.
Mar 23, 03:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 21:00 PDT
Scheduled -
PowerSchool will be deploying version 24.3.0.0 of Performance Matters Advanced Reporting and Performance Matters Assesment to your server. During this time, system availability will be limited.
Mar 18, 11:56 PDT
Completed -
The scheduled maintenance has been completed.
Mar 22, 22:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 18:00 PDT
Scheduled -
PowerSchool will be deploying version 24.3.0.0. of Enrollment to your server. The application is expected to remain online during the maintenance window.
Mar 13, 05:29 PDT
Resolved -
We are no longer experiencing any widespread degraded performance with PowerSchool eSchoolPlus SIS, and all systems are working as expected. Our team are continuing to monitoring the system performance. If you are still experiencing degraded performance, please reach out to PowerSchool Support.
Mar 19, 08:51 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 4, 13:35 PST
Investigating -
We are currently investigating this issue.
Mar 4, 07:39 PST
Resolved -
We are no longer experiencing any widespread degraded performance with PowerSchool SIS, and all systems are working as expected. Our team are continuing to monitoring the system performance. If you are still experiencing degraded performance, please reach out to PowerSchool Support.
Mar 19, 08:46 PDT
Update -
We are no longer experiencing any widespread degraded performance with PowerSchool SIS, and all systems are working as expected. Our team are continuing to monitoring the system performance, and we will keep you posted on the resolution and more details as they become available. If you are still experiencing degraded performance, please reach out to PowerSchool Support.
Mar 5, 06:37 PST
Monitoring -
We are aware of degraded performance with PowerSchool SIS. We are monitoring the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Mar 4, 07:23 PST
Resolved -
The systems have returned to normal operations. Our team will continue to monitor through the day.
Mar 18, 07:47 PDT
Monitoring -
The partial outage has been resolved however users may still be experiencing some degradation. We will continue to monitor.
Mar 18, 07:18 PDT
Investigating -
Atrieve is currently experiencing degradation that may affect users ability to login.
Mar 18, 07:09 PDT
Completed -
The scheduled maintenance has been completed.
Mar 18, 04:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:00 PDT
Scheduled -
PowerSchool will be deploying version 24.3.0.0 of Enrollment Express and Ecollect Forms to your server. The application will remain online during the maintenance window.
Mar 15, 14:10 PDT
Completed -
The scheduled maintenance has been completed.
Mar 18, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 19:30 PDT
Scheduled -
The PowerSchool team is conducting a Full VM restart to complete OS patching on your server. The application will be available for the majority of the window. However, customers will experience intermittent connectivity.
Mar 7, 09:02 PST
Completed -
The scheduled maintenance has been completed.
Mar 16, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 23:00 PDT
Scheduled -
The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-production server. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Mar 7, 09:13 PST
Completed -
The scheduled maintenance has been completed.
Mar 16, 09:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:01 PDT
Scheduled -
PowerSchool will be deploying version 20.11.68.1 and 22.4.30.1 of eFinancePlus to your server. The application will be unavailable for the majority of the window.
Mar 15, 14:12 PDT
Completed -
The scheduled maintenance has been completed.
Mar 16, 09:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 PDT
Scheduled -
We are updating PowerSchool eSchoolPlus SIS compliance to version 24.2.1.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the window.
Mar 7, 13:35 PST
Completed -
The scheduled maintenance has been completed.
Mar 16, 02:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 18:30 PDT
Scheduled -
PowerSchool will be deploying version 23.11.4.0 of Special Programs to your server. During this time, system availability will be limited.
Mar 7, 09:10 PST
Resolved -
This incident has been resolved.
Mar 14, 12:07 PDT
Investigating -
We are aware of a degraded performance with Document Delivery. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Mar 14, 10:54 PDT