Atrieve - Users are unable to access Atrieve application

Incident Report for PowerSchool Products

Resolved

The issue reported for Atrieve has been resolved and this incident has been closed

Posted Oct 03, 2025 - 07:43 PDT

Monitoring

We have deployed a fix to production that has resolved the Application Accessibility issue within Atrieve. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

Posted Oct 03, 2025 - 05:35 PDT

Investigating

We are investigating reports on users not being able to access Atrieve application. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

Posted Oct 03, 2025 - 05:08 PDT

This incident affected: Atrieve (ADS04, ADS03, ADS05, ADS06, ADS07, ADS08, HOST02, HOST03, HOST04, HOST05, HOST06, HOST07, HOST08, HOST11, HOST12, HOST13, HOST31, HOST32, HOST33, HOST34, HOST35, HOST36).