Users are unable to login to the Document Cloud portal
Incident Report for PowerSchool Products
Resolved
We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers. We want to thank you again for your patience as we worked to resolve this.
Posted Mar 24, 2023 - 08:52 PDT
Update
We are continuing to monitor for any further issues.
Posted Mar 24, 2023 - 07:38 PDT
Monitoring
At this time, we have resolved this issue. While we continue to monitor this issue, please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community if you continue to experience any issues.
Posted Mar 24, 2023 - 07:34 PDT
Investigating
We are aware of a service interruption with Document Delivery that has caused all US instances of Document Cloud to be temporarily unavailable. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Posted Mar 23, 2023 - 21:47 PDT
This incident affected: Document Cloud (US & Canada) (Document Delivery US, Document Signature US, Document Management US, Document Delivery Canada, Document Signature Canada, Document Management Canada, Document Library).