Atrieve - Hosted SharePoint - Document Attachments and eDocs Performance Issues and Intermittent Errors

Incident Report for PowerSchool Products

Resolved

The issue reported for Users having issue opening attachments in Atrieve has been resolved and this incident has been closed.

Posted Jun 05, 2025 - 08:13 PDT

Monitoring

We have deployed a fix to production that has resolved the reports of Users having issue opening attachments in Atrieve. we will continue to monitor the application availability to ensure consistent performance and critical functionality remains intact as expected.

Posted Jun 04, 2025 - 15:22 PDT

Update

We are continuing to investigate this issue.

Posted Jun 04, 2025 - 13:09 PDT

Investigating

We are investigating the reports of Users having issue opening attachments in Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

Posted Jun 04, 2025 - 13:04 PDT

This incident affected: Atrieve (HOST02, HOST03, HOST04, HOST05, HOST06, HOST07, HOST08, HOST11, HOST12, HOST13, HOST31, HOST32, HOST33, HOST34, HOST35, HOST36).