BusinessPlus OS Patching For Production Servers
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 05, 2024 - 00:00 PDT
Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Oct 5, 2024 00:00-14:00 PDT
eFinancePlus Version 22.4.37.0, 23.10.12.0, & 20.11.75.0 Upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 04, 2024 - 21:00 PDT
Scheduled - PowerSchool will be deploying version 22.4.37.0, 23.10.12.0, and 20.11.75.0 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window
Oct 4, 2024 21:00 - Oct 5, 2024 09:00 PDT
Analytics & Insights Maintenance - Alabama
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 04, 2024 - 17:30 PDT
Scheduled - PowerSchool will be performing infrastructure upgrades on the Analytics & Insights servers. During this time, the application will be unavailable for the majority of the maintenance window. No action is required on your part.

This maintenance will impact Alabama customers only.
Oct 4, 2024 17:30 - Oct 5, 2024 05:30 PDT
Attendance Intervention Suite Operational
Atrieve Operational
ADS04 Operational
ADS03 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
HOST31 Operational
HOST32 Operational
HOST33 Operational
HOST34 Operational
HOST35 Operational
HOST36 Operational
Allovue Operational
Allovue Allocate Operational
Allovue Budget Operational
Allovue Manage Operational
BusinessPlus Under Maintenance
Cognos Reporting Operational
Connected Intelligence K-12 Operational
Connected Intelligence P20W Operational
Document Cloud (US & Canada) Operational
Document Delivery US Operational
Document Signature US Operational
Document Management US Operational
Document Delivery Canada Operational
Document Signature Canada Operational
Document Management Canada Operational
Document Library Operational
eFinancePlus Under Maintenance
Enrollment Operational
Enrollment Express/ECollect Operational
MyPowerHub Operational
Naviance Operational
Performance Matters Operational
PowerPack Operational
Early Warning System (EWS) Operational
Enhanced PowerLunch Operational
Flex Mailer Operational
Locker Management Operational
Service Manager Operational
Student Alert Management Operational
Web Reports Operational
Utility Dashboard Operational
PowerSchool Community Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool SIS Operational
PowerSchool Trillium SIS Operational
Schoology Learning Operational
Schoology Operational
SchoolMessenger Operational
SchoolMessenger CustomApp Operational
SchoolMessenger Communicate Operational
SchoolMessenger PermissionClick Operational
SchoolMessenger Presence Operational
SchoolMessenger K-12 Social Operational
Unified Classroom Behavior Support Operational
Unified Classroom Curriculum & Instruction ? Operational
Unified Classroom Special Programs Operational
Unified Talent Operational
Applicant Tracking Operational
Applicant Tracking Enterprise Operational
Candidate Assessment Operational
Coaching and Mentoring Operational
Employee Records Operational
Perform Operational
Perform Enterprise Operational
Professional Learning Operational
SchoolSpring Job Board Operational
SmartFind Express (Absence Management) Operational
Unified Insights Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PowerSchool SIS Core 24.9.0.2 Upgrade Oct 5, 2024 18:00 - Oct 6, 2024 03:00 PDT
We are updating PowerSchool SIS Core Content to version 24.9.0.2. Customers with auto-update enabled content will receive this update during the maintenance window. During the maintenance window the system availability will be limited.

Please note that this maintenance will not affect AL, NC, Stride, and International Customers (Sun-Thu) schools.
Posted on Sep 12, 2024 - 15:55 PDT
PowerSchool SIS State/Provincial Reporting Version 24.10.1.0 Upgrade Minor Release Oct 5, 2024 18:00 - Oct 6, 2024 06:00 PDT
We are updating PowerSchool SIS State Reporting Content to version 24.10.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will affect the following states: ON, AL, AZ, CA, CT, FL, GA, IA, IN, KS, MI, MN, MO, MS, ND, NE, NH, NM, NY, OK, OR, TN, TX, VA, VT, WA, WI, and WY.
Posted on Oct 01, 2024 - 12:44 PDT
Atrieve Maintenance Oct 6, 2024 19:00 - Oct 7, 2024 01:30 PDT
PowerSchool is performing system maintenance on Atrieve which includes Server patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Posted on Sep 23, 2024 - 15:56 PDT
Past Incidents
Oct 5, 2024

Unresolved incident: BusinessPlus OS Patching For Production Servers.

Oct 4, 2024
Ecollect Forms & Enrollment Express Version 24.9.0.1 Upgrade
Completed - The scheduled maintenance has been completed.
Oct 4, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:00 PDT
Scheduled - PowerSchool will be deploying version 24.9.0.1 of Ecollect Forms & Enrollment Express to your server. The application will remain online during the maintenance window.
Oct 3, 16:27 PDT
Oct 3, 2024
PowerSchool eSchoolPlus SIS Maintenance
Completed - The scheduled maintenance has been completed.
Oct 3, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 20:30 PDT
Scheduled - PowerSchool is performing system maintenance on the PowerSchool eSchoolPlus SIS, which includes OS patching and a reboot of the PowerSchool eSchoolPlus servers. The application will be unavailable for most of the maintenance window.
Oct 3, 14:06 PDT
Atrieve - SK06 - Some users experiencing performance degradation
Resolved - This incident has been resolved.
Oct 3, 07:33 PDT
Monitoring - We continue to monitor the performance of Atrieve on SK06.
Oct 1, 13:00 PDT
Investigating - We are currently investigating reports of performance degradation while using Atrieve.
Oct 1, 09:23 PDT
Oct 2, 2024
MyPowerHub Maintenance
Completed - The scheduled maintenance has been completed.
Oct 2, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 17:00 PDT
Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Oct 1, 12:40 PDT
PowerSchool SIS State/Provincial Reporting Version 24.10.1.0 Upgrade Early Deployment for ID, MA, SC, NJ, CO
Completed - The scheduled maintenance has been completed.
Oct 2, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.10.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will only impact customers in ID, MA, SC, NJ, and CO states.
Sep 30, 15:33 PDT
Oct 1, 2024
Sep 30, 2024
Attendance Intervention Suite/Communication Performance Degradation
Resolved - This incident has been resolved.
Sep 30, 14:51 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 14:00 PDT
Investigating - PowerSchool is currently investigating the performance degradation for the Attendance Intervention Suite/Communication Product.

It is not necessary to submit a support case for this issue.

We will provide additional updates here, as they become available.

Thank you for your patience as we work to resolve this issue as quickly as possible.
Sep 30, 11:34 PDT
Sep 29, 2024

No incidents reported.

Sep 28, 2024
PowerSchool eSchoolPlus SIS Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 21:30 PDT
Scheduled - PowerSchool is performing system maintenance on PowerSchool eSchoolPlus SIS which includes Reconfiguration of Data, Log, and Transaction Drives on SQL Server. The application will be unavailable for the majority of the maintenance window.
Sep 26, 14:28 PDT
PowerSchool SIS State/Provincial Reporting Version 24.9.2.2 Upgrade Escalation Release for MB, OK
Completed - The scheduled maintenance has been completed.
Sep 28, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 15:00 PDT
Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.9.2.2. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will only affect customers in the MB and OK states/province.
Sep 26, 14:48 PDT
Attendance Intervention Suite Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 22:00 PDT
Scheduled - PowerSchool is performing system maintenance on Attendance Intervention Suite. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Sep 18, 11:35 PDT
Sep 27, 2024
Sep 26, 2024
PowerSchool SIS State/Provincial Reporting Version 24.9.2.1 Upgrade Escalation Release
Completed - The scheduled maintenance has been completed.
Sep 26, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.9.2.1. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

Please be aware that this maintenance will only affect Auto-update enabled customers in the states of IN, KS, ON, MS, and NCEA customers.
Sep 25, 16:32 PDT
Sep 25, 2024
MyPowerHub Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 17:01 PDT
Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Sep 25, 12:32 PDT
Emergency restart of Oracle DB to resolve 100% swap memory usage to avoid outage during business hours
Completed - The scheduled maintenance has been completed.
Sep 25, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 17:00 PDT
Scheduled - PowerSchool is conducting system maintenance on PowerSchool SIS, which includes an emergency restart of the Oracle database to address 100% swap memory usage and prevent an outage during business hours. During this maintenance window, the application will be unavailable for most of the duration.

Please note that this maintenance specifically affects customers who have already been notified through PowerSchool Technote.
Sep 24, 17:59 PDT
Atrieve - BC09 - application not available
Resolved - We have identified the cause of the incident and all systems have returned to normal. The PowerSchool team will continue to monitor.
Sep 25, 16:07 PDT
Investigating - We are currently investigating an issue that is impacting endusers' ability to access Atrieve.
Sep 25, 15:56 PDT
Atrieve - SK06 - Application currently experiencing degradation
Resolved - This incident has been resolved.
Sep 25, 16:05 PDT
Monitoring - PowerSchool continues to monitor the incident that caused degradation.

We have identified a few specific areas we are working to address to minimize this incident from occurring again.
Sep 24, 09:30 PDT
Identified - The PowerSchool Team is currently investigating degradation being experienced in Atrieve at some districts.
Sep 24, 08:12 PDT
Sep 24, 2024
Sep 23, 2024
Atrieve - Users unable to login
Resolved - This incident has been resolved and we will continue to monitor the application.
Sep 23, 15:58 PDT
Monitoring - At this time, we are seeing a return to normal performance levels and we will continue to monitor Atrieve for performance degradation.
Sep 23, 11:38 PDT
Update - Users may be able to login however are experiencing performance degradation. We continue to investigate this issue.
Sep 23, 08:52 PDT
Investigating - We are currently investigating the issue that is preventing users from logging in and slow performance if they are able to login.
Sep 23, 08:22 PDT
Atrieve - SK06 - Some users are experiencing delays when using the application
Resolved - This incident has been resolved. We will continue to monitor the application.
Sep 23, 15:56 PDT
Monitoring - At this time, we are seeing a return to normal performance levels and we will continue to monitor Atrieve for performance degradation.
Sep 23, 11:09 PDT
Update - We are taking action that will cause a temporary disruption to the application in an effort to resolve the current application degradation.
Sep 23, 09:53 PDT
Identified - We are currently working to resolve an issue causing degradation while using Atrieve.
Sep 23, 08:59 PDT
Enrollment Express and Ecollect Forms Version 24.9.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Sep 23, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 18:00 PDT
Scheduled - PowerSchool will be deploying version 24.9.0.0 of Enrollment Express and Ecollect Forms to your server. The application will remain online during the maintenance window.
Sep 12, 16:26 PDT
Sep 22, 2024
PowerSchool eSchoolPlus SIS Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:30 PDT
Scheduled - PowerSchool is performing system maintenance on PowerSchool eSchoolPlus SIS which includes Reconfiguration of Data, Log, and Transaction Drives on SQL Server. The application will be unavailable for the majority of the maintenance window.
Sep 19, 14:01 PDT
Sep 21, 2024
Cognos Analytics East Upgrade for Hosted ERP, eFinancePlus and eSchoolPlus SIS
Completed - The scheduled maintenance has been completed.
Sep 21, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 05:00 PDT
Scheduled - Hosting will be upgrading our multi-tenant Cognos Analytics to version 11.2.4 for customers using cognos11east.reporting.powerschool.com. Cognos availability will be intermittent during the maintenance window.
Sep 11, 11:36 PDT
BusinessPlus OS Patching For Non-Production Server
Completed - The scheduled maintenance has been completed.
Sep 21, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 00:00 PDT
Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-Production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Sep 13, 09:40 PDT
eFinancePlus Version 22.4.36.1, 23.10.11.1 & 20.11.74.1 Upgrade
Completed - The scheduled maintenance has been completed.
Sep 21, 09:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:01 PDT
Scheduled - PowerSchool will be deploying version 22.4.36.1, 23.10.11.1, and 20.11.74.1 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window.
Sep 19, 14:00 PDT
PowerSchool eSchoolPlus SIS Compliance 24.8.2.0 Upgrade
Completed - The scheduled maintenance has been completed.
Sep 21, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:00 PDT
Scheduled - We are updating PowerSchool eSchoolPlus SIS compliance to version 24.8.2.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Sep 13, 10:38 PDT
Unified Classroom Special Programs Version 24.6.3.0 Upgrade
Completed - The scheduled maintenance has been completed.
Sep 21, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 18:30 PDT
Scheduled - PowerSchool will be deploying version 24.6.3.0 of Unified Classroom Special Programs to your server. During the maintenance window, the application will be unavailable for most of the time.
Sep 10, 08:15 PDT
Attendance Intervention Suite Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 00:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 22:00 PDT
Scheduled - PowerSchool is performing system maintenance on Attendance Intervention Suite. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Sep 11, 10:25 PDT
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