PowerSchool Products Status

All Systems Operational

About This Site

Find the status of our Performance Matter Products here: http://statuspage.performancematters.com/
Find the status of our Unified Talent Products here: http://talentedstatus.powerschool.com/

Assessment & Analytics Operational

BusinessPlus Operational

Cognos Reporting Operational

Ecollect/Ecollect Forms Operational

Enrollment Operational

Enrollment Express Operational

eSchoolPlus SIS Operational

eFinancePlus Operational

IEPPlus Operational

iNow SIS Operational

Perform Enterprise & Professional Learning Operational

Performance Matters Operational

PerformancePlus Operational

PowerSchool Community Operational

PowerSchool L4U Operational

PowerSchool Learning Operational

PowerSchool SIS Operational

PowerSchool Special Programs Operational

Trillium SIS Operational

Unified Classroom Operational

Unified Insights - Student Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Product-Wide Tech Contacts Aug 15, 04:00-16:00 PDT

This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday August 15, 2020 4:00am - 4:00pm PDT

PowerSchool SIS will be unavailable during this maintenance.
Reason for Maintenance: We are updating PowerSchool SIS to version 20.4.3.0. There will be intermittent connectivity to the aforementioned application for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Posted on Aug 7, 13:26 PDT

Past Incidents

Aug 8, 2020

eSchoolPlus 20.4.6 & 4.0.39 Compliance Releases

Completed - The scheduled maintenance has been completed.
Aug 8, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 21:00 PDT

Scheduled - There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Friday August 7, 2020 9:00pm - Saturday August 8, 2020 9:00am PDT

Reason for Maintenance: We are updating PowerSchool eSchoolPlus to version 20.4.6.0 and 4.0.39.0 for Compliance. There will be intermittent connectivity to the aforementioned applications for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Aug 4, 12:37 PDT

Aug 7, 2020

INC-408242- AL State Enrollment is down for all AL Azure customer

Resolved - The VPN tunnel is now connected between AL Azure and AL State Enrollment. This issue is resolved.
Aug 7, 13:34 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 12:56 PDT

Update - Continuing to troubleshoot this issue with Microsoft Support.
Aug 7, 12:41 PDT

Update - We are continuing to investigate this issue.
Aug 7, 11:53 PDT

Investigating - Investigating with ALSDE and Microsoft. VPN connection form INow Azure will not connect to iState Enrollment in AL
Aug 7, 11:53 PDT

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

PowerSchool SIS 20.7.2.0 Compliance Release

Completed - The scheduled maintenance has been completed.
Aug 2, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 04:00 PDT

Scheduled - PowerSchool SIS will be unavailable during this maintenance.

Reason for Maintenance: We are updating PowerSchool SIS to version 20.7.2.0 for Compliance. There will be intermittent connectivity to the aforementioned application for the duration of the maintenance window. Customers with auto update enabled will receive the update according to the schedule published in Community for State Reporting Content.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Jul 29, 08:51 PDT

Aug 1, 2020

PowerSchool Special Programs 20.6.2.0 Scheduled Release

Completed - The scheduled maintenance has been completed.
Aug 1, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 19:00 PDT

Scheduled - PowerSchool Special Programs will be unavailable during this maintenance.

Reason for Maintenance: We are updating PowerSchool Special Programs to version 20.6.2.0. There will be intermittent connectivity to the aforementioned applications for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Jul 20, 13:39 PDT

Jul 31, 2020

Jul 30, 2020

PowerSchool eFinancePlus 19.4.15.1 & 5.1.26.1 Escalation Releases

Completed - The scheduled maintenance has been completed.
Jul 30, 03:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 17:30 PDT

Scheduled - PowerSchool eFinancePlus will be unavailable during this maintenance.

Reason for Maintenance: We are updating PowerSchool eFinancePlus to version 19.4.15.1 and 5.1.26.1 for Compliance. There will be intermittent connectivity to the aforementioned applications for the duration of the maintenance window.

We sincerely apologize for the disruption this might cause on short notice. We continuously strive to provide you with utmost customer service, including working to perform maintenance outside of your normal business hours.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Jul 29, 10:51 PDT

Jul 29, 2020

Jul 28, 2020

No incidents reported.

Jul 27, 2020

Enrollment Express/Ecollect Outage

Resolved - We have successfully resolved this issue at this time, with Express/Ecollect has been tested and confirmed fully restored. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Jul 27, 08:59 PDT

Investigating - We are aware of a partial service disruption with Enrollment Express. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Jul 27, 08:56 PDT

Jul 26, 2020

No incidents reported.

Jul 25, 2020

PowerSchool SIS Operating System Patches

Completed - The scheduled maintenance has been completed.
Jul 25, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:00 PDT

Scheduled - PowerSchool SIS will be unavailable during this maintenance.

Reason for Maintenance: We are performing operating system/security patching on PowerSchool SIS. The application will be available for the majority of the window. However, customers will experience intermittent connectivity as the operating system/security patches are applied.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Jul 9, 13:30 PDT