All Systems Operational
Attendance Intervention Suite Operational
Atrieve Operational
ADS04 Operational
ADS03 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
HOST31 Operational
HOST32 Operational
HOST33 Operational
HOST34 Operational
HOST35 Operational
HOST36 Operational
Allovue Operational
Allovue Allocate Operational
Allovue Budget Operational
Allovue Manage Operational
BusinessPlus Operational
Cognos Reporting Operational
Connected Intelligence K-12 Operational
Connected Intelligence P20W Operational
Document Cloud (US & Canada) Operational
Document Delivery US Operational
Document Signature US Operational
Document Management US Operational
Document Delivery Canada Operational
Document Signature Canada Operational
Document Management Canada Operational
Document Library Operational
eFinancePlus Operational
Enrollment Operational
Enrollment Express/ECollect Operational
MyPowerHub Operational
Naviance Operational
Performance Matters Operational
PowerPack Operational
Early Warning System (EWS) Operational
Enhanced PowerLunch Operational
Flex Mailer Operational
Locker Management Operational
Service Manager Operational
Student Alert Management Operational
Web Reports Operational
Utility Dashboard Operational
PowerSchool Community Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool SIS Operational
PowerSchool Trillium SIS Operational
Schoology Learning Operational
Schoology Operational
SchoolMessenger Operational
SchoolMessenger CustomApp Operational
SchoolMessenger Communicate Operational
SchoolMessenger PermissionClick Operational
SchoolMessenger Presence Operational
SchoolMessenger K-12 Social Operational
Unified Classroom Behavior Support Operational
Unified Classroom Curriculum & Instruction ? Operational
Unified Classroom Special Programs Operational
Unified Talent Operational
Applicant Tracking Operational
Applicant Tracking Enterprise Operational
Candidate Assessment Operational
Coaching and Mentoring Operational
Employee Records Operational
Perform Operational
Perform Enterprise Operational
Professional Learning Operational
SchoolSpring Job Board Operational
SmartFind Express (Absence Management) Operational
Unified Insights Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MyPowerHub Maintenance Sep 18, 2024 17:00-22:00 PDT
This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance. Please refer to the details below.
Posted on Sep 17, 2024 - 10:12 PDT
We are updating PowerSchool SIS State Reporting Content to version 24.9.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

Note: Early Deployment for SC, MI, MO, MS, NM, OK, and SC only.

Posted on Sep 12, 2024 - 12:51 PDT
Unified Classroom Special Programs Version 24.6.3.0 Upgrade Sep 20, 2024 18:30 - Sep 21, 2024 02:30 PDT
PowerSchool will be deploying version 24.6.3.0 of Unified Classroom Special Programs to your server. During the maintenance window, the application will be unavailable for most of the time.
Posted on Sep 10, 2024 - 08:15 PDT
PowerSchool eSchoolPlus SIS Compliance 24.8.2.0 Upgrade Sep 20, 2024 21:00 - Sep 21, 2024 09:00 PDT
We are updating PowerSchool eSchoolPlus SIS compliance to version 24.8.2.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Posted on Sep 13, 2024 - 10:38 PDT
The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-Production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Posted on Sep 13, 2024 - 09:40 PDT
Attendance Intervention Suite Maintenance Sep 21, 2024 01:00-03:00 PDT
PowerSchool is performing system maintenance on Attendance Intervention Suite. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Posted on Sep 11, 2024 - 10:25 PDT
Hosting will be upgrading our multi-tenant Cognos Analytics to version 11.2.4 for customers using cognos11east.reporting.powerschool.com. Cognos availability will be intermittent during the maintenance window.
Posted on Sep 11, 2024 - 11:36 PDT
Enrollment Express and Ecollect Forms Version 24.9.0.0 Upgrade Sep 22, 2024 18:00 - Sep 23, 2024 04:30 PDT
PowerSchool will be deploying version 24.9.0.0 of Enrollment Express and Ecollect Forms to your server. The application will remain online during the maintenance window.
Posted on Sep 12, 2024 - 16:26 PDT
PowerSchool SIS Core 24.9.0.0 Upgrade Oct 5, 2024 18:00 - Oct 6, 2024 03:00 PDT
We are updating PowerSchool SIS Core Content to version 24.9.0.0. Customers with auto-update enabled content will receive this update during the maintenance window. During the maintenance window the system availability will be limited.

Please note that this maintenance will not affect AL, NC, Stride, and International Customers (Sun-Thu) schools.

Posted on Sep 12, 2024 - 15:55 PDT
Past Incidents
Sep 17, 2024
Completed - The scheduled maintenance has been completed.
Sep 17, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:30 PDT
Scheduled - PowerSchool will be deploying version 24.6.1.1 of Unified Insights to your server. The application will remain online during the maintenance window.
Sep 16, 13:59 PDT
Sep 16, 2024
Completed - The scheduled maintenance has been completed.
Sep 16, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:00 PDT
Scheduled - PowerSchool will be deploying version 24.9.0.0 of Professional Learning & Perform Enterprise to your server. During the maintenance window the system availability will be limited.
Sep 5, 13:14 PDT
Sep 15, 2024
Sep 14, 2024
Completed - The scheduled maintenance has been completed.
Sep 14, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:30 PDT
Scheduled - PowerSchool will be performing system maintenance on eFinancePlus, including restarting the SQL services. During the maintenance window the system availability will be limited.
Sep 12, 16:07 PDT
Completed - The scheduled maintenance has been completed.
Sep 14, 00:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:15 PDT
Scheduled - PowerSchool is performing system maintenance on PowerSchool eSchoolPlus SIS and eFinancePlus restarting the SQL services. During the maintenance window the system availability will be limited.
Sep 12, 10:03 PDT
Sep 13, 2024
Completed - The scheduled maintenance has been completed.
Sep 13, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 18:00 PDT
Scheduled - PowerSchool is performing system maintenance on the Special Programs which includes restarting production server. During the maintenance window the system availability will be limited. The maintenance will begin at 6 PM local time.
Sep 6, 11:31 PDT
Sep 12, 2024
Completed - The scheduled maintenance has been completed.
Sep 12, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 06:00 PDT
Scheduled - PowerSchool will be deploying version 24.9.0.1 of Enrollment to your server. The application will remain online during the maintenance window.
Sep 11, 15:07 PDT
Resolved - Thank you for your patience. Our team has been monitoring and we are seeing that Google Drive assignments are loading as expected. Please reach out to support with any questions.
Sep 12, 08:10 PDT
Monitoring - Our team has implemented a fix and we are seeing Google Drive Assignments are loading as expected. We are continuing to monitor the situation. Thank you for your patience.
Sep 12, 07:25 PDT
Investigating - Some Users are encountering 502 errors when attempting to access or create Google Drive Assignments within Schoology. We are investigating and will provide further updates as we have more information. We apologize for the inconvenience.
Sep 12, 06:31 PDT
Sep 11, 2024
Resolved - This incident has been resolved.
Sep 11, 22:30 PDT
Monitoring - PowerSchool has received confirmation that SaskTel implemented a change last night to their Education Division. Thank you to one of our customers who provided the following detailed information and resolution to share with our affected customers:

With the change that got implemented by Sasktel, which was an insertion or change to BGP routes, the individual divisions need to refresh their firewall Xlate and NAT Translations tables to force a purge of cache and hence force a total use of the upstream changes, otherwise there will be timeout of connections initiated as the return traffic is still using an old translation metric, leading to timeouts. For those that can handle some downtime, you can also re-initialize your firewalls (reboot) and it will do the same.

Sep 11, 10:58 PDT
Identified - Upon investigation by PowerSchool, we have been able to confirm that there are no infrastructure issues in our data center and have confirmed with customers in other provinces that they have not been experiencing the same problems this morning.

PowerSchool has contacted Sasktel on behalf of our Saskatchewan customers but we have been informed that they will not assist us as we are not a customer of theirs, and they have instructed us that the school divisions need to contact Sasktel to report a problem.

We are recommending that you contact your service provider to submit a ticket to see if they can assist in troubleshooting the network issue being experienced.

A test that may assist Sasktel is running the following command at the Windows command prompt and sharing the results with them:

(select one of the three of the following commands)
Tracert sk32.atrieveerp.com
Tracert sk06.atrieveerp.com
Tracert sk36.atrieveerp.com

We appreciate your patience as we tried to resolve the incident that is impacting our Saskatchewan customers. We will continue to investigate and monitor to the best of our abilities, however, at this stage, we have narrowed the issue down to something likely happening at Sasktel or in the province.

Sep 11, 09:56 PDT
Investigating - We are receiving reports of Atrieve connectivity issues from our customers in Saskatchewan. Our teams are currently investigating the incident to determine where the problem exists.
Sep 11, 08:32 PDT
Completed - The scheduled maintenance has been completed.
Sep 11, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 17:00 PDT
Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Sep 10, 15:30 PDT
Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024
Resolved - The incident with Atrieve has been resolved and the application is fully accessible again.
Sep 8, 10:32 PDT
Investigating - We are currently investigating an incident that is impacting access to Atrieve. At this time, we do not have a time to resolution but will provide updates to this notification
Sep 8, 10:06 PDT
Completed - The scheduled maintenance has been completed.
Sep 8, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.9.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will not affect NC, AL, Stride, and international customers (Sun-Thurs).

Aug 30, 09:49 PDT
Sep 7, 2024
Completed - The scheduled maintenance has been completed.
Sep 7, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:00 PDT
Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Production server. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Aug 7, 10:01 PDT
Completed - The scheduled maintenance has been completed.
Sep 7, 09:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 05:00 PDT
Scheduled - Hosting will be upgrading our multi-tenant Cognos Analytics to version 11.2.4 for customers using cognos11west.reporting.powerschool.com. Cognos availability will be intermittent during the maintenance window.
Sep 3, 15:37 PDT
Completed - The scheduled maintenance has been completed.
Sep 7, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 21:00 PDT
Scheduled - PowerSchool will be deploying version 22.4.36.0, 23.10.11.0, and 20.11.74.0 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window.
Sep 3, 11:21 PDT
Sep 6, 2024
Completed - The scheduled maintenance has been completed.
Sep 6, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 18:00 PDT
Scheduled - PowerSchool will be deploying version 24.9.0.0 of Enrollment to your server. The application will remain online during the maintenance window.
Aug 28, 12:23 PDT
Completed - The scheduled maintenance has been completed.
Sep 6, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 19:30 PDT
Scheduled - We are updating PowerSchool eSchoolPlus SIS compliance to version 24.8.1.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Sep 4, 13:48 PDT
Sep 5, 2024
Sep 4, 2024
Completed - The scheduled maintenance has been completed.
Sep 4, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:00 PDT
Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance. Please refer to the details below.
Sep 3, 12:08 PDT
Resolved - We applied the patch last night and confirmed dashboards are updating as expected.
Sep 4, 07:48 PDT
Update - Validation testing is complete and successful in Dev. We will be applying the fix tonight.
Sep 3, 15:20 PDT
Update - A hot fix is being tested in the Dev environment and if successful, it will be applied to Prod tonight.

Another update will be shared in ~ 2-4 hours.

Sep 3, 14:04 PDT
Update - We have identified the issue and are in the process of validating the solution.

We will continue to provide periodic updates

Sep 3, 13:16 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 3, 10:46 PDT
Investigating - After the upgrade over the weekend, we have identified an issue with the ETL Build failures impacting some Unified Insights districts. The Dashboards are operational but displaying stale information as of 08/31/2024.

We will continue to provide periodic updates.

Sep 3, 10:46 PDT
Resolved - After monitoring through the first day of school for many districts, we are updating the status of this incident to resolved.
Sep 4, 06:57 PDT
Update - We are continuing to monitor for any further issues.
Aug 28, 18:37 PDT
Update - We are continuing to monitor for any further issues.
Aug 28, 18:35 PDT
Monitoring - Our technical teams have identified and resolved an issue with our Content Delivery Network. We will continue monitoring to ensure all systems are stable and performant.
Aug 28, 18:24 PDT
Update - We have confirmed a network issue that is causing intermittent disruptions, impacting both the Unify and OLA platforms. Our technical teams are actively working to resolve the problem. We will provide further updates as our efforts progress.
Aug 28, 13:05 PDT
Identified - The issue with slow or unresponsive page loading on unify.performancematters.com has been identified. Our team is actively working on resolving it. We appreciate your continued patience and will provide further updates as we progress towards resolution.
Aug 28, 08:28 PDT
Investigating - This is to notify that PowerSchool is aware of an issue where the pages are loading slow or not loading at all while using unify.performancematters.com.

Please note that we are working on this issue and a fix will be out soon.

Aug 28, 06:08 PDT
Completed - The scheduled maintenance has been completed.
Sep 4, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.9.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

Early Deployment for MS, PA, VA, NJ, and SC

Aug 29, 13:08 PDT
Sep 3, 2024