PowerSchool Products Status

PowerSchool Network Issues Impacting SSO Access

Monitoring - PowerSchool teams have applied a potential fix, resolving Google SSO access issues in the SIS.
Jan 31, 2023 - 09:47 PST

Investigating - PowerSchool teams have identified an issue with the PowerSchool network impacting SSO access when logging into PowerSchool SIS, Enrollment, and Special Programs. This is affecting customers in the East and Central parts of the US.
Jan 31, 2023 - 07:03 PST

About This Site

Find the status of our Unified Talent Products here: http://talentedstatus.powerschool.com/

Applicant Tracking Operational

Atrieve Operational

HOST02 Operational

HOST03 Operational

HOST04 Operational

HOST05 Operational

HOST06 Operational

HOST07 Operational

HOST08 Operational

HOST11 Operational

HOST12 Operational

HOST13 Operational

ADS03 Operational

ADS04 Operational

ADS05 Operational

ADS06 Operational

ADS07 Operational

ADS08 Operational

BusinessPlus Operational

Cognos Reporting Operational

eFinancePlus Operational

Enrollment Operational

Enrollment Express/ECollect Operational

L4U Operational

Naviance Operational

Perform Enterprise & Professional Learning Operational

Performance Matters Operational

PerformancePlus Operational

PowerSchool eSchoolPlus SIS Operational

PowerSchool Community Operational

PowerSchool SIS Operational

PowerSchool Trillium SIS Operational

Schoology Operational

Schoology Canada Operational

Schoology Operational

SmartFind Express Operational

Unified Classroom Behavior Support Operational

Unified Classroom Special Programs Operational

Unified Insights Operational

Unified Classroom Curriculum & Instruction Operational

PowerPack Operational

Student Alert Management Operational

Early Warning System (EWS) Operational

Locker Management Operational

Flex Mailer Operational

Web Reports Operational

Utility Dashboard Operational

Enhanced PowerLunch Operational

Service Manager Operational

Document Cloud (US & Canada) Operational

Document Delivery US Operational

Document Signature US Operational

Document Management US Operational

Document Delivery Canada Operational

Document Signature Canada Operational

Document Management Canada Operational

Document Library Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Unified Classroom Special Programs 22.11.1.1. - Feb 2 8pm - 10pm Feb 2, 2023 20:00-22:00 PST

We will be deploying version 22.11.1.0 to the Unified Classroom Special Programs application. The application is expected to remain online during the maintenance window.
Posted on Feb 02, 2023 - 08:04 PST

eFinancePlus Releases Feb 3, 8:00 PM - Feb 4, 8:00 AM PT Feb 3, 2023 20:00 - Feb 4, 2023 08:00 PST

We are updating eFinancePlus to versions 20.11.52.0, 22.4.14.0, and 19.4.71.0. Customers may experience downtime during the maintenance window.
Posted on Jan 27, 2023 - 15:00 PST

Unified Insights 22.12.1.0 Feb 4, 6:00 AM - Feb 5, 6:00 AM PT Feb 4, 2023 06:00 - Feb 5, 2023 06:00 PST

The PowerSchool team is updating Unified Insights to version 22.12.1.0. The application is expected to remain online during the duration of the upgrade. Customers may experience downtime during the maintenance window.
Posted on Jan 25, 2023 - 13:49 PST

Schoology Learning - Maintenance - Feb 4, 6:00 AM - Feb 4, 10:00 AM PT Feb 4, 2023 06:00-10:00 PST

We are performing system maintenance on the Schoology system. The application will be available for the majority of the window. However, customers may experience intermittent connectivity during the maintenance time listed above.
Posted on Jan 11, 2023 - 15:24 PST

PowerSchool SIS Core Compliance updates Feb 4, 3:00 PM - Feb 5, 6:00 PM PT Feb 4, 2023 15:00 - Feb 5, 2023 06:00 PST

We are updating PowerSchool Core Content to version 23.1.0.0 and Compliance Content to 23.1.2.0. Customers with auto-update enabled Content will receive this update during the maintenance window.
Posted on Jan 18, 2023 - 08:14 PST

PowerSchool eSchoolPlus SIS 23.1.0.0 Feb 4, 8:00 PM - Feb 5, 8:00 AM PT Feb 4, 2023 20:00 - Feb 5, 2023 08:00 PST

We are updating eSchoolPlus to Compliance version 23.1.0.0. Customers may experience downtime during the maintenance window.
Posted on Jan 24, 2023 - 08:12 PST

Professional Learning 23.1.1.0 Feb 5, 9:00 PM - Feb 6, 3:00 AM PT Feb 5, 2023 21:00 - Feb 6, 2023 03:00 PST

We will be deploying version 23.1.1.0 of Professional Learning. Customers may experience downtime during the maintenance window.
Posted on Jan 27, 2023 - 08:08 PST

Past Incidents

Feb 2, 2023

No incidents reported today.

Feb 1, 2023

Atrieve Hosting - we are currently experiencing an incident impacting the ability to access Atrieve

Resolved - The incident has been resolved and the team will continue to monitor systems.
Feb 1, 10:48 PST

Identified - We are currently working to resolve an incident that has made Atrieve unavailable.
Feb 1, 10:21 PST

Jan 31, 2023

PowerSchool Core Infrastructure: Firewall Update

Resolved - This incident has been resolved.
Jan 31, 06:18 PST

Update - The testing is complete.
Jan 30, 17:46 PST

Update - PowerSchool team will be running a network test from approximately 5pm to 5:15 pm PST today, to capture some additional logs for analyzing the system issue we had in the morning.
While it is unlikely there will be any impact it is possible users may experience login or connectivity issues at this time.
We will update the Status page, once the test is over.
Jan 30, 16:15 PST

Update - PowerSchool has applied a fix to Special Programs, Enrollment, and SIS systems, allowing connections between the products to again function. We are monitoring at this time.
Jan 30, 11:58 PST

Update - PowerSchool has applied a fix that corrects the SIS SSO login issue. This should be propagated out to the districts within the next 15 to 20 minutes.

We are still working on correcting SIS to other platform SSO issues. We no longer need reports of issues on this. Existing cases will be updated.

We will continue to post updates as we resolve the Platform to Platform SSO issues.
Jan 30, 09:11 PST

Update - We are aware of a service interruption across multiple products. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Jan 30, 06:40 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 07:22 PST

Investigating - Dear PowerSchool Customer,

As part of the PowerSchool SIS Firewall Maintenance on January 28, 2023, PowerSchool team has added 2 new IP addresses to the current list, for routing PowerSchool SIS traffic.
If you are currently using IP whitelisting for allowing the traffic from PowerSchool, please add our two new IP addresses (below) to your existing list of whitelisted IPs:
137.117.100.34 - recently added
52.191.217.191 - recently added

For a complete list of all Inbound and Outbound IP’s, please refer to the KB article below:

https://help.powerschool.com/t5/PowerSchool-SIS-Administrator/Q-amp-A-PowerSchool-Hosting-Services/ta-p/62650
Thank you,
Your PowerSchool Team
Jan 29, 07:11 PST

Jan 30, 2023

Schoology Learning - Import and Export Process Jobs

Resolved - Our team has resolved the issue with the import feature. Users can now manually run import and export jobs. Future scheduled jobs will run as expected. Thank you for your patience.
Jan 30, 12:25 PST

Investigating - The import feature is currently experiencing an issue that is preventing scheduled auto import and manually processed jobs to run. In order to mitigate the issue, our team has reduced capacity for scheduled and manually processed export jobs, which will cause delays in the jobs starting and processing.

Please do not trigger subsequent jobs until we have resolved the issue. We are investigating and will provide further updates as we have more information. We apologize for the inconvenience.
Jan 30, 10:32 PST

Schoology Learning - Degraded Performance

Resolved - The incident is resolved. Please reach out to support with any questions.
Jan 30, 08:35 PST

Monitoring - Our team has implemented a fix and the site is operating normally. The team is continuing to monitor performance. Thank you for your patience.
Jan 30, 07:17 PST

Investigating - Some users are experiencing degraded service while using Schoology Learning. Re-loading the page may resolve the issue.

We are investigating and will provide further updates.
Jan 30, 06:35 PST

Jan 29, 2023

Jan 28, 2023

SmartFind Express Absence Management 23.1.0.0 - January 28, 2023 5:00 AM - 8:00 AM

Completed - The scheduled maintenance has been completed.
Jan 28, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 05:00 PST

Scheduled - We are updating SmartFind Express Absence Management to version 23.1.0.0. Customers will not experience downtime during the maintenance window.
Jan 24, 08:16 PST

eFinancePlus Releases Jan 27, 8:00 PM - Jan 28, 8:00 AM PT

Completed - The scheduled maintenance has been completed.
Jan 28, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 20:00 PST

Scheduled - We are updating eFinancePlus to versions 20.11.51.0, 22.4.13.0, and 19.4.70.0. Customers may experience downtime during the maintenance window.
Jan 20, 08:07 PST

Naviance - Maintenance - Jan 27, 11:00 PM - Jan 28, 3:00 AM PT

Completed - The scheduled maintenance has been completed.
Jan 28, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 23:00 PST

Scheduled - We are performing database upgrades on the Naviance system. The application will be available for the majority of the window. However, customers may experience intermittent connectivity during the maintenance time listed above.
Jan 13, 08:32 PST

Unified Classroom Special Programs 22.11.1.0 - Jan 27 6pm - Jan 28 1am

Completed - The scheduled maintenance has been completed.
Jan 28, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 18:01 PST

Scheduled - We will be deploying version 22.11.1.0 to the Unified Classroom Special Programs application. During this time, system availability will be limited.
Jan 17, 11:07 PST

Jan 27, 2023

Performance Matters 23.1.1.0 - January 27, 2023 5:00 PM - 10:00 PM

Completed - The scheduled maintenance has been completed.
Jan 27, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 17:00 PST

Scheduled - We are updating Performance Matters to version 23.1.1.0. Customers will not experience downtime during the maintenance window.
Jan 27, 08:40 PST

PowerSchool SIS Compliance Emergency Release 23.1.2.0 Jan 26, 6 PM - Jan 27, 6 AM PT (New Mexico Customers only)

Completed - The scheduled maintenance has been completed.
Jan 27, 06:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 18:00 PST

Scheduled - We are updating PowerSchool SIS State and Province Reporting Content to version 23.1.2.0 for New Mexico customers. Customers with auto-update enabled Content will receive this update during the maintenance window.
Jan 24, 13:32 PST

Jan 26, 2023

PowerSchool SIS Outage For Some Customers

Resolved - We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers. We want to thank you again for your patience as we worked to resolve this.
Jan 26, 13:10 PST

Monitoring - At this time, we have resolved this issue. While we continue to monitor this issue, please reach out to Powerschool Support via phone, web or chat through our Powerschool Community if you continue to experience any issues.
Jan 26, 13:09 PST

Investigating - We are aware of a service interruption with the Powerschool SIS product. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Jan 26, 13:08 PST

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

Professional Learning 23.1.0.0 Jan 22, 9:00 PM - Jan 23, 3:00 AM PT

Completed - The scheduled maintenance has been completed.
Jan 23, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 21:02 PST

Scheduled - We will be deploying version 23.1.0.0 of Professional Learning. During this time, the system is expected to remain available.
Jan 17, 11:01 PST

Jan 22, 2023

Atrieve - Maintenance - Jan 22, 9:00 PM - Jan 22, 11:00 PM PT

Completed - The scheduled maintenance has been completed.
Jan 22, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 21:02 PST

Scheduled - We are performing System Maintenance on the Atrieve server. The application will be available for the majority of the window; however, customers may experience limited functionality during the maintenance window.
Jan 17, 11:03 PST

Ecollect Forms and Enrollment Express 23.1.0.0 - January 22, 2023 6pm-11pm

Completed - The scheduled maintenance has been completed.
Jan 22, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 18:00 PST

Scheduled - We are updating Enrollment Express and eCollect Forms to version 23.1.0.0 The release notes for this version will be available in the PowerSchool Release Notes.
Jan 20, 09:36 PST

PowerSchool SIS Compliance 23.1.1.0 Jan 21, 3:00 PM - Jan 22, 6:00 AM PT

Completed - The scheduled maintenance has been completed.
Jan 22, 06:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 15:01 PST

Scheduled - We are updating PowerSchool SIS State and Province Reporting Content to version 23.1.1.0. Customers with auto-update enabled Content will receive this update during the maintenance window.
Jan 17, 12:46 PST

Jan 21, 2023

Performance Matters Assessment 23.1.0.0 Jan 20, 8:30 PM - Jan 21, 2:30 AM PT

Completed - The scheduled maintenance has been completed.
Jan 21, 02:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:30 PST

Scheduled - We are updating Performance Matters Assessment to version 23.1.0.0. Customers may experience downtime during the maintenance window.
Jan 17, 11:04 PST

Enrollment 23.1.0.0 Jan 20, 6:00 PM - Jan 21, 12:00 AM PT

Completed - The scheduled maintenance has been completed.
Jan 21, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 18:00 PST

Scheduled - We are updating PowerSchool Enrollment to version 23.1.0.0. The application will remain online for the duration of the upgrade window.
Jan 13, 08:24 PST

Jan 20, 2023

Unified Insights 23.12.0.1 Emergency Release Jan 20, 9:00 PM - 10:00 PM PT

Completed - The scheduled maintenance has been completed.
Jan 20, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 PST

Scheduled - The PowerSchool team is updating Unified Insights to version 23.12.0.1. The application is expected to remain online during the duration of the upgrade.
Jan 18, 10:22 PST

Jan 19, 2023

Schoology Learning - Assignment Submission Window

Resolved - This incident has been resolved. The Assignment Submission window now appears in normal size. If you have any questions, please reach out to our Support team. Thank you for your patience.
Jan 19, 07:45 PST

Monitoring - Our team has implemented a fix and the issue is now resolved. If you continue to experience issues, we recommend clearing your browser cache. If you have any questions, please reach out to our Support team.
Jan 19, 07:17 PST

Identified - The team has identified the issue and is working on a fix. In the meantime, users can take the following steps to display assignment submission in full view:

1. Open the assignment submission
2. Click on icon "Full Screen"
Jan 19, 06:55 PST

Investigating - We have received reports of the Assignment submission window being smaller than normal from the teacher view. Our team is working on a fix.

In the meantime, users can take the following steps to display assignment submission in full view:

1. Open the assignment submission
2. Click on icon "Full Screen"
Jan 19, 06:39 PST