All Systems Operational
Attendance Intervention Suite Operational
Atrieve Operational
ADS04 Operational
ADS03 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
HOST31 Operational
HOST32 Operational
HOST33 Operational
HOST34 Operational
HOST35 Operational
HOST36 Operational
Allovue Operational
Allovue Allocate Operational
Allovue Budget Operational
Allovue Manage Operational
BusinessPlus Operational
Cognos Reporting Operational
Connected Intelligence K-12 Operational
Connected Intelligence P20W Operational
Document Cloud (US & Canada) Operational
Document Delivery US Operational
Document Signature US Operational
Document Management US Operational
Document Delivery Canada Operational
Document Signature Canada Operational
Document Management Canada Operational
Document Library Operational
eFinancePlus Operational
Enrollment Operational
Enrollment Express/ECollect Operational
MyPowerHub Operational
Naviance Operational
Performance Matters Operational
PowerPack Operational
Early Warning System (EWS) Operational
Enhanced PowerLunch Operational
Flex Mailer Operational
Locker Management Operational
Service Manager Operational
Student Alert Management Operational
Web Reports Operational
Utility Dashboard Operational
PowerSchool Community Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool SIS Operational
PowerSchool Trillium SIS Operational
Schoology Learning Operational
Schoology Operational
SchoolMessenger Operational
SchoolMessenger CustomApp Operational
SchoolMessenger Communicate Operational
SchoolMessenger PermissionClick Operational
SchoolMessenger Presence Operational
SchoolMessenger K-12 Social Operational
Unified Classroom Behavior Support Operational
Unified Classroom Curriculum & Instruction ? Operational
Unified Classroom Special Programs Operational
Unified Talent Operational
Applicant Tracking Operational
Applicant Tracking Enterprise Operational
Candidate Assessment Operational
Coaching and Mentoring Operational
Employee Records Operational
Perform Operational
Perform Enterprise Operational
Professional Learning Operational
SchoolSpring Job Board Operational
SmartFind Express (Absence Management) Operational
Unified Insights Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Unified Classroom Special Programs Maintenance Sep 13, 2024 18:00-18:30 PDT
PowerSchool is performing system maintenance on the Special Programs which includes restarting production server. During the maintenance window the system availability will be limited. The maintenance will begin at 6 PM local time.
Posted on Sep 06, 2024 - 11:31 PDT
Professional Learning & Perform Enterprise Version 24.9.0.0 Upgrade Sep 15, 2024 21:00 - Sep 16, 2024 03:00 PDT
PowerSchool will be deploying version 24.9.0.0 of Professional Learning & Perform Enterprise to your server. During the maintenance window the system availability will be limited.
Posted on Sep 05, 2024 - 13:14 PDT
Past Incidents
Sep 9, 2024

No incidents reported today.

Sep 8, 2024
Atrieve unavailable
Resolved - The incident with Atrieve has been resolved and the application is fully accessible again.
Sep 8, 10:32 PDT
Investigating - We are currently investigating an incident that is impacting access to Atrieve. At this time, we do not have a time to resolution but will provide updates to this notification
Sep 8, 10:06 PDT
PowerSchool SIS State/Provincial Reporting Version 24.9.1.0 Upgrade Minor Release
Completed - The scheduled maintenance has been completed.
Sep 8, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.9.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will not affect NC, AL, Stride, and international customers (Sun-Thurs).
Aug 30, 09:49 PDT
Sep 7, 2024
BusinessPlus Maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:00 PDT
Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Production server. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Aug 7, 10:01 PDT
Cognos Analytics West Upgrade for Hosted ERP, eFinancePlus and eSchoolPlus SIS
Completed - The scheduled maintenance has been completed.
Sep 7, 09:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 05:00 PDT
Scheduled - Hosting will be upgrading our multi-tenant Cognos Analytics to version 11.2.4 for customers using cognos11west.reporting.powerschool.com. Cognos availability will be intermittent during the maintenance window.
Sep 3, 15:37 PDT
eFinancePlus Version 22.4.36.0, 23.10.11.0, & 20.11.74.0 Upgrade
Completed - The scheduled maintenance has been completed.
Sep 7, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 21:00 PDT
Scheduled - PowerSchool will be deploying version 22.4.36.0, 23.10.11.0, and 20.11.74.0 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window.
Sep 3, 11:21 PDT
Sep 6, 2024
Enrollment Version 24.9.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Sep 6, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 18:00 PDT
Scheduled - PowerSchool will be deploying version 24.9.0.0 of Enrollment to your server. The application will remain online during the maintenance window.
Aug 28, 12:23 PDT
PowerSchool eSchoolPlus SIS Compliance Version 24.8.1.0 Upgrade
Completed - The scheduled maintenance has been completed.
Sep 6, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 19:30 PDT
Scheduled - We are updating PowerSchool eSchoolPlus SIS compliance to version 24.8.1.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Sep 4, 13:48 PDT
Sep 5, 2024
Sep 4, 2024
MyPowerHub Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:00 PDT
Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance. Please refer to the details below.
Sep 3, 12:08 PDT
Dashboard refresh failures - Impacting Unified Insights Districts
Resolved - We applied the patch last night and confirmed dashboards are updating as expected.
Sep 4, 07:48 PDT
Update - Validation testing is complete and successful in Dev. We will be applying the fix tonight.
Sep 3, 15:20 PDT
Update - A hot fix is being tested in the Dev environment and if successful, it will be applied to Prod tonight.

Another update will be shared in ~ 2-4 hours.
Sep 3, 14:04 PDT
Update - We have identified the issue and are in the process of validating the solution.

We will continue to provide periodic updates
Sep 3, 13:16 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 3, 10:46 PDT
Investigating - After the upgrade over the weekend, we have identified an issue with the ETL Build failures impacting some Unified Insights districts. The Dashboards are operational but displaying stale information as of 08/31/2024.

We will continue to provide periodic updates.
Sep 3, 10:46 PDT
Performance Matters incident notification: Pages are loading slow or not loading
Resolved - After monitoring through the first day of school for many districts, we are updating the status of this incident to resolved.
Sep 4, 06:57 PDT
Update - We are continuing to monitor for any further issues.
Aug 28, 18:37 PDT
Update - We are continuing to monitor for any further issues.
Aug 28, 18:35 PDT
Monitoring - Our technical teams have identified and resolved an issue with our Content Delivery Network. We will continue monitoring to ensure all systems are stable and performant.
Aug 28, 18:24 PDT
Update - We have confirmed a network issue that is causing intermittent disruptions, impacting both the Unify and OLA platforms. Our technical teams are actively working to resolve the problem. We will provide further updates as our efforts progress.
Aug 28, 13:05 PDT
Identified - The issue with slow or unresponsive page loading on unify.performancematters.com has been identified. Our team is actively working on resolving it. We appreciate your continued patience and will provide further updates as we progress towards resolution.
Aug 28, 08:28 PDT
Investigating - This is to notify that PowerSchool is aware of an issue where the pages are loading slow or not loading at all while using unify.performancematters.com.

Please note that we are working on this issue and a fix will be out soon.
Aug 28, 06:08 PDT
PowerSchool SIS State/Provincial Reporting SR_24.9.1.0 Early Deployment for MS, PA, VA, NJ, and SC
Completed - The scheduled maintenance has been completed.
Sep 4, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.9.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

Early Deployment for MS, PA, VA, NJ, and SC
Aug 29, 13:08 PDT
Sep 3, 2024
Sep 2, 2024

No incidents reported.

Sep 1, 2024
Unified Insights Version 24.6.1.0 Upgrade
Completed - The scheduled maintenance has been completed.
Sep 1, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 17:30 PDT
Scheduled - PowerSchool will be deploying version 24.6.1.0 of Unified Insights to your server. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Aug 22, 10:27 PDT
PowerSchool SIS State/Provincial Reporting SR_24.8.2.0 Major Release
Completed - The scheduled maintenance has been completed.
Sep 1, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.8.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will not affect NC, AL, Stride, and International Customer (Sun-Thu) schools.
Aug 23, 07:46 PDT
Aug 31, 2024
Aug 30, 2024
Atrieve - BC09 is currently non-responsive
Resolved - This incident has been resolved and Atrieve is confirmed operational at this time. The application may appear slow at first as components return to normal operations. We appreciate your patience while we worked to resolve this incident.
Aug 30, 16:18 PDT
Investigating - PowerSchool is currently investigating an incident that is impacting users that are logged into the BC09 instance of Atrieve.
Aug 30, 16:04 PDT
SchoolMessenger Communicate SAML Login Errors
Resolved - We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Aug 30, 06:45 PDT
Identified - At this time, we are continuing to work to resolve this issue. We appreciate your patience while we work to correct the issues you are experiencing. Please continue to check this status page for ongoing updates.
Aug 29, 08:19 PDT
Investigating - We are aware of an issue with SchoolMesenger Communicate where some SAML users are receiving intermittent 504 errors when trying to log in. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Aug 29, 07:21 PDT
Aug 29, 2024
Aug 28, 2024
MyPowerHub Maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 17:00 PDT
Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Aug 27, 12:34 PDT
Aug 27, 2024

No incidents reported.

Aug 26, 2024

No incidents reported.

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