Performance Matters Site Slowness and OLA student Errors
Investigating - We are currently investigating reported issues with students experiencing slowness or errors when accessing tests and staff reported slowness when navigating from page to page in the Performance Matters Platform. We will update further when there is new information or this is resolved.
Oct 06, 2022 - 07:24 PDT

About This Site

Find the status of our Unified Talent Products here: http://talentedstatus.powerschool.com/

Applicant Tracking Operational
Atrieve Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
ADS03 Operational
ADS04 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
BusinessPlus Operational
Cognos Reporting Operational
eFinancePlus Operational
Enrollment Operational
Enrollment Express/ECollect Operational
L4U Operational
Naviance Operational
Perform Enterprise & Professional Learning Operational
Performance Matters Degraded Performance
PerformancePlus Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool Community Operational
PowerSchool iNow SIS Operational
PowerSchool Learning Operational
PowerSchool SIS Operational
PowerSchool Trillium SIS Operational
Schoology Operational
Schoology Canada Operational
Schoology Operational
SmartFind Express Operational
Unified Classroom Operational
Unified Classroom Behavior Support Operational
Unified Classroom Special Programs Operational
Unified Insights Operational
Unified Classroom Curriculum & Instruction ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PowerSchool SIS - Maintenance Azure East Customers - Oct 7, 3:00 PM - Oct 8, 9:00 AM PT Oct 7, 2022 03:00-21:00 PDT
We are performing Maintenance on Azure East Customers. PowerSchool SIS system. The application will be available for the majority of the window. However, customers may experience intermittent connectivity during the maintenance window.
Posted on Oct 05, 2022 - 13:59 PDT
PowerSchool SIS - Maintenance - Oct 7, 3:00 PM - Oct 8, 9:00 AM PT Oct 7, 2022 15:00 - Oct 8, 2022 09:00 PDT
We are performing Maintenance on your PowerSchool SIS system. The application will be available for the majority of the window. However, customers will experience intermittent connectivity during the maintenance window.
Posted on Oct 04, 2022 - 14:33 PDT
BusinessPlus Maintenance Oct 7, 11:00 PM - Oct 8, 11:00 PM PT Oct 7, 2022 23:00 - Oct 8, 2022 23:00 PDT
We are applying system patching to your hosted BusinessPlus application. There is intermittent downtime during the duration of the window.
Posted on Sep 28, 2022 - 07:45 PDT
Unified Insights Maintenance Oct 8, 9:00 AM - Oct 8, 2:00 PM PT Oct 8, 2022 09:00-14:00 PDT
We are performing maintenance on your Unified Insights system. The application will be available for the majority of the window. However, customers may experience intermittent connectivity during the maintenance window.
Posted on Sep 26, 2022 - 11:42 PDT
PowerSchool SIS Core 22.10.0.0 and Compliance 22.10.1.0 Oct 15, 3:00 PM - Oct 16, 6:00 AM PT Oct 15, 2022 15:00 - Oct 16, 2022 06:00 PDT
We are updating PowerSchool Core Content to version 22.10.0.0. and Compliance content to 22.10.1.0 Customers with auto-update enabled Content will receive this update during the maintenance window.
Posted on Sep 28, 2022 - 11:20 PDT
Past Incidents
Oct 6, 2022

Unresolved incident: Performance Matters Site Slowness and OLA student Errors.

Oct 5, 2022
Naviance Maintinence
Completed - The scheduled maintenance has been completed.
Oct 5, 20:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 18:01 PDT
Scheduled - We are performing system maintenance for customers on the Naviance application. There will be intermittent connectivity for the duration of the maintenance window.
Oct 5, 14:51 PDT
Oct 4, 2022
Performance Matters Site Slowness and OLA student Errors
Resolved - The primary reason for any slowness or Student OLA errors observed today has been resolved. If there are continued issues please alert our Support team to investigate any user specific issues.
Oct 4, 15:02 PDT
Monitoring - Our engineering team have identified the path to resolve the slowness some users were experiencing. We expect the experience to begin improving and resume normal expectations for both staff and student within the platform. Users may need to log out and back in to resume normal operation. We will be monitoring for any continued issues.
Oct 4, 08:01 PDT
Investigating - We are currently investigating reported issues with students experiencing slowness or errors when accessing tests and staff reported slowness when navigating from page to page in the Performance Matters Platform. We will update further when there is new information or this is resolved.
Oct 4, 06:50 PDT
Oct 3, 2022
Professional Learning & Perform Enterprise 22.9.1.0 - October 2, 2022
Completed - The scheduled maintenance has been completed.
Oct 3, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 21:00 PDT
Scheduled - We will be deploying version 22.9.1.0 of Professional Learning and/or Perform Enterprise. During this time, system availability will be limited.
Sep 26, 08:11 PDT
Oct 2, 2022
PowerSchool eSchoolPlus Release 22.9.0.0 Oct 1, 9:00 PM – Oct 2, 9:00 AM PT
Completed - The scheduled maintenance has been completed.
Oct 2, 09:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 21:00 PDT
Scheduled - We are updating eSchoolPlus to Compliance version 22.9.0.0. Customers may experience downtime during the maintenance window.
Sep 23, 07:31 PDT
PowerSchool SIS Compliance 22.9.3.0 Oct 1, 3:00 PM - Oct 2, 6:00 AM PT
Completed - The scheduled maintenance has been completed.
Oct 2, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 15:00 PDT
Scheduled - We are updating PowerSchool SIS State and Province Reporting Content to version 22.9.3.0. Customers with auto-update enabled Content will receive this update during the maintenance window.
Sep 27, 12:04 PDT
Oct 1, 2022
eFinancePlus Releases Sep 30, 9:00 PM - Oct 1, 9:00 AM PT
Completed - The scheduled maintenance has been completed.
Oct 1, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 21:00 PDT
Scheduled - We are updating eFinancePlus to versions 19.4.63.0 and 22.4.6.0. Customers may experience downtime during the maintenance window.
Sep 23, 07:30 PDT
PowerSchool SIS - Maintenance Azure West and Canada Customers - Sep 30, 6:00 PM - Oct 1, 6:00 AM PT
Completed - The scheduled maintenance has been completed.
Oct 1, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 18:00 PDT
Scheduled - We are performing Maintenance on Azure West and Canada Customers. PowerSchool SIS system. The application will be available for the majority of the window. However, customers may experience intermittent connectivity during the maintenance window.
Sep 26, 08:20 PDT
Unified Classroom Special Programs 22.6.3.0 - September 30, 2022
Completed - The scheduled maintenance has been completed.
Oct 1, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 19:00 PDT
Scheduled - We are updating PowerSchool Environment to version 22.6.3.0. There is intermittent downtime expected for this release.
Sep 15, 12:09 PDT
Sep 30, 2022
Performance Matters Student Intraday Builds not processing student testing results
Resolved - Our engineering team has been able to resolve the issue with Intraday builds and student testing results are now populating in Student Item Analysis. Student results from scanned tests are also populating in Student Item Analysis. We apologize for the delay in student results populating today.
Sep 30, 12:42 PDT
Investigating - We are currently investigating an issue found with student online testing not moving students to Finished and Scanned results not populating in results. The engineering team is investigating the Intraday builds at this time. We will update as the issue is identified or resolved.
Sep 30, 09:54 PDT
Sep 29, 2022

No incidents reported.

Sep 28, 2022
Schoology Performance - Intermittent Errors
Resolved - This incident has been resolved.
Sep 28, 10:24 PDT
Monitoring - Customers may have experienced intermittent access to Schoology. We are currently monitoring the site to ensure availability for customers. Thank you for your patience.
Sep 28, 09:32 PDT
Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022
PowerSchool SIS Compliance 22.9.2.0 Sep 24, 3:00 PM - Sep 25, 6:00 AM PT
Completed - The scheduled maintenance has been completed.
Sep 25, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 15:00 PDT
Scheduled - We are updating PowerSchool SIS State and Province Reporting Content to version 22.9.2.0. Customers with auto-update enabled Content will receive this update during the maintenance window.

States Impacted: CA, LA, PA, SC, TN, VA, NE, IN, MO
Sep 21, 12:32 PDT
PowerSchool eSchoolPlus Escalation Release 22.8.2.2 Sep 24, 9:00 PM - Sep 25, 5:00 AM PT
Completed - The scheduled maintenance has been completed.
Sep 25, 05:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:00 PDT
Scheduled - We are updating PowerSchool eSchoolPlus to Compliance version 22.8.2.2 as a result of an emergency release. Customers may experience downtime during the maintenance window.
Sep 23, 07:25 PDT
Sep 24, 2022
eFinancePlus 20.11.44.0 Sep 23, 9:00 PM - Sep 24, 9:00 AM PT
Completed - The scheduled maintenance has been completed.
Sep 24, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 PDT
Scheduled - We are updating eFinancePlus to version 20.11.44.0. Customers may experience downtime during the maintenance window.
Sep 21, 12:34 PDT
Performance Matters Assessment 22.9.0.0 Sep 23, 9:30 PM - Sep 24, 7:30 AM PT
Completed - The scheduled maintenance has been completed.
Sep 24, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:30 PDT
Scheduled - We are updating PowerSchool Performance Matters Assessment to version 22.9.0.0. The application will experience intermittent downtime during the duration of the Maintenance Window.
Sep 20, 09:19 PDT
Sep 23, 2022
Atrieve Automated Dispatch is currently experiencing a service disruption
Resolved - This incident has been resolved by the upstream service provider and communications are working as expected.
Sep 23, 15:41 PDT
Update - ADS phone service is fully operational. Our team will continue to monitor and work with our service provider if there is further interruption to the service.
Sep 22, 18:54 PDT
Monitoring - ADS phone service appears to be operating as expected at this time. We will continue to monitor the situation while we wait for our vendor to provide an update on the status.
Sep 22, 15:37 PDT
Investigating - We are currently experiencing a service disruption at our upstream service provider. This is impacting ADS' ability to send and receive calls at this time. We have a ticket open and are awaiting an estimated time to resolution. At this time ADS, can not send or receive calls.
Sep 22, 15:22 PDT
Sep 22, 2022
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