Investigating - We are currently investigating reports of peformance degradation while using Atrieve.
May 13, 2024 - 09:13 PDT

About This Site

Find the status of our Unified Talent Products here: http://talentedstatus.powerschool.com/

Applicant Tracking Operational
Atrieve Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
ADS03 Operational
ADS04 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
HOST31 Operational
HOST32 Operational
HOST33 Operational
HOST34 Operational
HOST35 Operational
HOST36 Operational
BusinessPlus Operational
Cognos Reporting Operational
Connected Intelligence K-12 Operational
Connected Intelligence P20W Operational
eFinancePlus Operational
Document Cloud (US & Canada) Operational
Document Delivery US Operational
Document Signature US Operational
Document Management US Operational
Document Delivery Canada Operational
Document Signature Canada Operational
Document Management Canada Operational
Document Library Operational
Enrollment Operational
Enrollment Express/ECollect Operational
My PowerSchool Operational
My PowerSchool Operational
PowerSchool Messaging Operational
Naviance Operational
Perform Enterprise & Professional Learning Operational
Performance Matters Operational
PowerPack Operational
Student Alert Management Operational
Early Warning System (EWS) Operational
Locker Management Operational
Flex Mailer Operational
Web Reports Operational
Utility Dashboard Operational
Enhanced PowerLunch Operational
Service Manager Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool Community Operational
PowerSchool SIS Operational
PowerSchool Trillium SIS Operational
Schoology Operational
Schoology Canada Operational
Schoology Operational
SchoolMessenger Operational
90 days ago
100.0 % uptime
Today
SchoolMessenger CustomApp Operational
SchoolMessenger Communicate Operational
SchoolMessenger PermissionClick Operational
SchoolMessenger Presence Operational
SchoolMessenger K-12 Social Operational
90 days ago
100.0 % uptime
Today
SmartFind Express Operational
Unified Classroom Behavior Support Operational
Unified Classroom Special Programs Operational
Unified Insights Operational
Unified Classroom Curriculum & Instruction ? Operational
Allovue Operational
90 days ago
99.97 % uptime
Today
Allovue Allocate Operational
90 days ago
99.97 % uptime
Today
Allovue Budget Operational
90 days ago
99.97 % uptime
Today
Allovue Manage Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
PowerSchool will be deploying version 24.5.0.0 of Professional Learning & Perform Enterprise to your server. During this time, system availability will be limited.
Posted on May 15, 2024 - 13:12 PDT
Past Incidents
May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 15:00 PDT
Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.5.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

Note: Maintenance will only affect Wisconsin (WI) and Mississippi (MS).

May 21, 12:57 PDT
May 22, 2024
May 21, 2024
Resolved - This incident has been resolved.
May 21, 07:29 PDT
Monitoring - The Escalations Team has addressed the issue and operations have returned to normal. We will continue to monitor the systems throughout the day.

There is emergency maintenance work scheduled this weekend to address the underlying problem that has been causing disruptions throughout this week, and we expect the disruptions to be resolved when the work is completed.

May 17, 10:20 PDT
Investigating - We have received reports of performance degradation and inability to access Atrieve. Our team is currently investigating.
May 17, 09:22 PDT
Resolved - This incident has been resolved.
May 21, 07:29 PDT
Investigating - We are currently investigating the performance degradation being experienced in Atrieve.
May 13, 07:59 PDT
May 20, 2024
Completed - The scheduled maintenance has been completed.
May 20, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 18:00 PDT
Scheduled - PowerSchool will be deploying version 24.5.0.0 of Enrollment Express & Ecollect Forms to your server. The application will remain online during the maintenance window.
May 13, 10:55 PDT
May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 23:00 PDT
Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-Production server. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
May 13, 10:52 PDT
Completed - The scheduled maintenance has been completed.
May 19, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 15:00 PDT
Scheduled - We are updating PowerSchool SIS Compliance to version 24.5.1.0. Customers with auto-update enabled content will receive this update during the maintenance window. During this time, system availability will be limited.

Note: Excluding NC, AL, Stride, and Middle East (Sun-Thu) Schools

May 13, 10:59 PDT
May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 15:00 PDT
Scheduled - PowerSchool will be deploying version 24.2.1.0 of Unified Insights to your server. During this time, system availability will be limited.

Who: This release will be automatically deployed to our PowerSchool-hosted SIS and Unified Insights customers and our hosted Unified Insights customers opting for automated deployments. Customers not on our automated deployment schedule will not receive this update and will need to submit a Support ticket to have the version 24.2.1.0 release to be applied to their environment.

May 16, 13:25 PDT
Completed - The scheduled maintenance has been completed.
May 18, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 11:00 PDT
Scheduled - PowerSchool is performing Network maintenance on PowerSchool SIS. The application will remain online during the maintenance window.

Note: Maintenance affecting customers has been communicated via email.

May 17, 13:41 PDT
Completed - The scheduled maintenance has been completed.
May 18, 09:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 09:00 PDT
Scheduled - PowerSchool is performing system maintenance on Atrieve. The application will be unavailable for the majority of the maintenance window.
May 16, 13:23 PDT
Completed - The scheduled maintenance has been completed.
May 18, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 21:00 PDT
Scheduled - We are updating PowerSchool eSchoolPlus SIS compliance to version 24.4.1.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
May 13, 10:53 PDT
Completed - The scheduled maintenance has been completed.
May 18, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 18:30 PDT
Scheduled - PowerSchool will be deploying version 23.11.6.0. of Unified Classroom Special Programs to your server. During this time, system availability will be limited.
May 13, 10:51 PDT
May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 18:00 PDT
Scheduled - PowerSchool will be deploying version 24.5.0.0. of Enrollment to your server. The application will remain online during the maintenance window.
May 9, 17:41 PDT
Resolved - This incident has been resolved.
May 17, 09:25 PDT
Monitoring - Atrieve has returned to full availability.

If an end-user receives an error while in the application, we recommend that they exit their browser and restart to ensure no residual symptoms are cached on their workstation.

Our Escalations Team will continue to monitor the systems throughout the day.

May 16, 12:14 PDT
Update - We are continuing to bring all aspects of Atrieve back online, as the system is not yet 100% operational.

At this time, you may receive errors within the application when using it. Once Atrieve is 100% functioning, we will provide an update here so that you know the system is working error-free.

Until then, you may run into web page errors when using Atrieve

May 16, 11:36 PDT
Update - Systems are beginning to come back online and endusers will be able to start logging back into Atrieve.

Some functionality is still currently limited (such as accessing documents) however, the PowerSchool Team is actively working to restore all components of Atrieve.

We will provide an update when the application is 100% operational.

May 16, 11:22 PDT
Identified - The Escalations Team has identified the problem and is working to resolve it as quickly as possible. We will continue to provide updates on our progress.
May 16, 10:47 PDT
Investigating - We are receiving reports of performance degradation and accessibility issues when using Atrieve. Our escalations team is actively investigating.

Updates will be provided on this notification.

May 16, 10:38 PDT
May 16, 2024
Resolved - This incident has been resolved.
May 16, 14:40 PDT
Update - ADS Services have been restarted and we are monitoring.
May 16, 07:00 PDT
Investigating - We are currently investigating an issue with ADS not dispatching for ADS03 customers.
May 16, 06:26 PDT
Resolved - This incident has been resolved.
May 16, 10:28 PDT
Monitoring - A fix has been implemented and we will continue to monitor the performance and access to Atrieve. At this time, Atrieve is available however customers may experience some latency over the next two hours due to the system coming back online and a significant volume of user requests.
May 14, 09:49 PDT
Update - Our escalation team is continuing to investigate the current problem. We will continue to provide updates when we receive any new information.
May 14, 09:01 PDT
Investigating - We are receiving reports that Atrieve is inaccessible or degraded this morning. Our Escalations Team has begun investigating the reports of an incident.
May 14, 07:23 PDT
May 15, 2024

No incidents reported.

May 14, 2024
May 13, 2024
Resolved - Atrieve has returned to normal operations and the application is available. We have also confirmed that ADS is operational. We appreciate your patience as we worked to resolve this incident.
May 13, 18:15 PDT
Update - Atrieve is now available to log back into.

Our team is actively working to bring the Automated Dispatching System back online at this time.

May 13, 16:11 PDT
Update - Our Escalations Team continues to work on this incident. We do not yet have a timeline to resolution.
May 13, 15:28 PDT
Update - Our Escalations Team continues to work to address a hardware-related issue and is awaiting system validation for a successful resolution. We will provide another update in 30 minutes.

We want to assure our customers that this is NOT a cyber security incident.

May 13, 14:33 PDT
Update - Our Escaltions Team is continuing to work on this incident and making progress. We will provide another update in 30 minutes.
May 13, 13:57 PDT
Update - PowerSchool has escalated this issue with our vendor and the incident is being worked on towards resolution. We will provide another update in 30 minutes.
May 13, 13:17 PDT
Update - We continue to work on this incident and an update will be provided in 35 minutes. A timeline to resolution has not yet been determined.
May 13, 12:41 PDT
Identified - Our team continues to work to resolve the incident that is impacting access to Atrieve. We do not yet have a timeline to resolution but will provide updates as we progress or when we determine that timeline.
May 13, 12:05 PDT
Investigating - We are currently investigating an incident that may be impacting end users of Atrieve. The team is actively investigating to assess the nature of the incident and the impact. We will provide an update as soon as we have a full assessment of the incident. AT this time users may experience degradation or be unable to access Atrieve.
May 13, 11:22 PDT
Resolved - This incident is now resolved. Thank you for being so patient.
May 13, 10:31 PDT
Monitoring - Analytics and Insights builds failed for all Azure-based clients last night, 5/9. We have fixed the issue and weekend builds will kick off as planned. We apologize for the inconvenience."
May 10, 07:26 PDT
May 12, 2024
Completed - The scheduled maintenance has been completed.
May 12, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 PDT
Scheduled - PowerSchool is performing system maintenance on PowerSchool SIS which includes Full VM restart to complete OS patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

Note: Excluding NC and Middle East (Sun-Thu) Schools

May 11, 19:59 PDT
May 11, 2024
May 10, 2024
Completed - The scheduled maintenance has been completed.
May 10, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 18:00 PDT
Scheduled - We are updating PowerSchool SIS Core Content to version 24.3.0.0. Customers with auto-update enabled content will receive this update during the maintenance window. During this time, system availability will be limited.

Note: This upgrade is intended for Middle East school customers only, with operational days from Sunday to Thursday.

May 3, 11:17 PDT
May 9, 2024
Resolved - This incident has been resolved.
May 9, 10:57 PDT
Monitoring - Services have been restarted and performance has improved. Our teams will continue to monitor
May 6, 08:28 PDT
Update - Users may be able to login but could be experiencing degraded performance. Our teams are still investigating
May 6, 08:20 PDT
Investigating - We are currently investigating reports of not being able to access Atrieve for our customers on Host9. Our teams are investigating.
May 6, 08:02 PDT
Resolved - This incident has been resolved.
May 9, 10:57 PDT
Investigating - We are currently investigating degradation while using Atrieve for customers on BC09.
May 6, 14:32 PDT