Analytics and Insights - ETL failures observed for subset of users.
Monitoring - We are observing signs of recovery and have verified that all services are currently operating as expected. Our team will continue to closely monitor application availability to ensure consistent performance and to confirm that all critical functionality remains intact.
Jul 17, 2025 - 13:25 PDT
Update - We are continuing to investigate the ETL processes and are currently assessing any potential impact on the dashboard data. We will share further updates as more information becomes available.
Jul 17, 2025 - 09:24 PDT
Investigating - We are currently investigating an issue where ETL (Extract, Transform, Load) failures have been observed for a subset of customers. Our internal teams are actively analyzing the root cause and working towards a resolution. We will provide further updates as more information becomes available.
Jul 17, 2025 - 08:04 PDT
Allovue Operational
Allovue Allocate Operational
Allovue Budget Operational
Allovue Manage Operational
Analytics & Insights Operational
Attendance Intervention Suite Operational
Behavior Support Operational
Atrieve Operational
ADS04 Operational
ADS03 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
HOST31 Operational
HOST32 Operational
HOST33 Operational
HOST34 Operational
HOST35 Operational
HOST36 Operational
BusinessPlus Operational
Cognos Reporting Operational
Connected Intelligence K-12 Operational
Connected Intelligence P20W Operational
Curriculum & Instruction ? Operational
Document Cloud (US & Canada) Operational
Document Delivery US Operational
Document Signature US Operational
Document Management US Operational
Document Delivery Canada Operational
Document Signature Canada Operational
Document Management Canada Operational
Document Library Operational
eFinancePlus Operational
Enrollment Operational
Enrollment Express/ECollect Operational
MyPowerHub Operational
Naviance Operational
Performance Matters Operational
PowerPack Operational
Early Warning System (EWS) Operational
Enhanced PowerLunch Operational
Flex Mailer Operational
Locker Management Operational
Service Manager Operational
Student Alert Management Operational
Web Reports Operational
Utility Dashboard Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool SIS Operational
PowerSchool Trillium SIS Operational
Schoology Learning Operational
Schoology Operational
SchoolMessenger Operational
SchoolMessenger CustomApp Operational
SchoolMessenger Communicate Operational
SchoolMessenger PermissionClick Operational
SchoolMessenger Presence Operational
SchoolMessenger K-12 Social Operational
Special Programs Operational
Unified Talent Operational
Applicant Tracking Operational
Applicant Tracking Enterprise Operational
Candidate Assessment Operational
Coaching & Mentoring Operational
Employee Records Operational
Perform Operational
Perform Enterprise Operational
Professional Learning Operational
SchoolSpring Job Board Operational
SmartFind Express (Absence Management) Operational
Support Tools Operational
PowerSchool Community Operational
Chat Operational
Case Portal Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Special Programs Version 25.7.0.0 Upgrade Jul 18, 2025 18:30 - Jul 19, 2025 02:30 PDT

PowerSchool will be deploying version 25.7.0.0 of Special Programs to the Production Environment. During the maintenance window the system availability will be limited.
Posted on Jul 08, 2025 - 10:04 PDT

PowerSchool eSchoolPlus SIS Version 25.6.1.0 Upgrade Jul 18, 2025 21:00 - Jul 19, 2025 09:00 PDT

PowerSchool will be deploying version 25.6.1.0 of PowerSchool eSchoolPlus SIS to the Production Environment. The application will be unavailable for the majority of the maintenance window.
Posted on Jul 15, 2025 - 07:42 PDT

BusinessPlus OS Patching for Non-Production Servers Jul 18, 2025 23:00 - Jul 19, 2025 10:30 PDT

The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-Production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Posted on Jul 15, 2025 - 22:21 PDT

PowerSchool SIS State/Provincial Reporting Version 25.7.2.0 Upgrade Jul 19, 2025 18:00 - Jul 20, 2025 03:00 PDT

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.7.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will not impact customers in NC, AL, MS, Stride, and international customers operating on a Sunday-to-Thursday schedule.
Posted on Jul 16, 2025 - 08:37 PDT

PowerSchool SIS Core 25.7.0.0 Release Upgrade Jul 26, 2025 18:00 - Jul 27, 2025 06:00 PDT

We are updating PowerSchool SIS Core to version 25.7.0.0. Customers with auto-update enabled will receive the latest PS SIS Core version during the maintenance window. Please note that system availability will be limited during this time.
Posted on Jul 18, 2025 - 10:43 PDT
Jul 18, 2025

No incidents reported today.

Jul 17, 2025
PowerSchool SIS State/Provincial Reporting Version 25.7.2.0 Upgrade
Completed - The scheduled maintenance has been completed.
Jul 17, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.7.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Jul 14, 15:09 PDT
Jul 16, 2025
MyPowerHub 25.7.2.0 Release Notification
Completed - The scheduled maintenance has been completed.
Jul 16, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 17:00 PDT
Scheduled - This is a notice for upcoming maintenance where we will deploy the latest version of MyPowerHub (25.7.2.0). The application will remain online during the maintenance window.

There is no downtime associated with this maintenance.
Jul 15, 22:23 PDT
Jul 15, 2025

No incidents reported.

Jul 14, 2025
Powerschool SIS - Extended Change for OS Patching for PS SIS US East environment.
Resolved - The issue has been mitigated by our team and the incident has been closed.
Jul 14, 09:39 PDT
Monitoring - All virtual machines hosted in the Azure East US zone have been successfully restarted, and all customer instances are now operational.
We are currently monitoring application stability to ensure continued performance.
Jul 13, 11:24 PDT
Investigating - We are investigating delays in the scheduled OS patching for the PS SIS US East environment. Services may be temporarily unavailable for some customers during this time.

Our teams are working to resolve the issue and restore full functionality. Further updates will be shared as they become available.
Jul 13, 10:15 PDT
Jul 13, 2025
PowerSchool SIS Full VM Restart to Complete OS Patching
Completed - The scheduled maintenance has been completed.
Jul 13, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 15:00 PDT
Scheduled - PowerSchool is performing system maintenance on PowerSchool SIS, which includes a full VM restart to complete OS patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

This maintenance will not impact NC customers.
Jul 2, 04:07 PDT
Jul 12, 2025
Special Programs Maintenance
Completed - The scheduled maintenance has been completed.
Jul 12, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 01:30 PDT
Scheduled - PowerSchool is performing system maintenance on Special Programs. During the maintenance window the system availability will be limited.
Jun 30, 09:14 PDT
Jul 11, 2025
PowerSchool SIS Full VM Restart to Complete OS Patching
Completed - The scheduled maintenance has been completed.
Jul 11, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 18:00 PDT
Scheduled - PowerSchool is performing system maintenance on PowerSchool SIS, which includes a Full VM Restart to Complete PowerSchool SIS OS Patching. The application will be unavailable for most of the maintenance window.
Jun 24, 05:27 PDT
Jul 10, 2025
Talk Desk calls and chat is down.
Resolved - The Talkdesk vendor has implemented mitigation steps, and support engineers have confirmed successful login and functionality for chat and calls. Performance remains stable, and the incident is now resolved.
Jul 10, 12:59 PDT
Monitoring - The Talkdesk vendor has implemented mitigation steps to address the issue. Following these actions, support engineers have confirmed that they are now able to log in to the application and successfully initiate both chat and call functionalities.
We are currently monitoring the platform for continued stability and performance.
Jul 9, 15:39 PDT
Investigating - We are currently experiencing an issue where multiple support engineers are unable to log in to the Talkdesk application for both calls and chats. Upon investigation, we have confirmed that this is a nationwide issue acknowledged by the Talkdesk vendor.
We are closely monitoring the situation and will provide updates as more information becomes available.
Jul 9, 15:28 PDT
Jul 9, 2025
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025
PowerSchool SIS Core 25.6.0.0 Release Upgrade
Completed - The scheduled maintenance has been completed.
Jul 6, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 18:00 PDT
Scheduled - We are updating PowerSchool SIS Core to version 25.6.0.0. Customers with auto-update enabled will receive the latest PS SIS Core version during the maintenance window. Please note that system availability will be limited during this time.
Jun 27, 10:13 PDT
Jul 5, 2025
PowerSchool SIS, Analytics & Insights, Enrollment, Special Programs, Allovue, Connected Intelligence, and DEX Infrastructure Firewall Maintenance
Completed - The scheduled maintenance has been completed.
Jul 5, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 10:00 PDT
Scheduled - PowerSchool will be conducting Infrastructure Firewall Maintenance on the PowerSchool SIS, Analytics & Insights, Enrollment, Special Programs, Allovue, Connected Intelligence, and DEX. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Jun 24, 05:24 PDT
eFinancePlus Version 22.4.46.0 and 23.10.21.0 Upgrade
Completed - The scheduled maintenance has been completed.
Jul 5, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 23:01 PDT
Scheduled - PowerSchool will be deploying version 22.4.46.0, and 23.10.21.0 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window.
Jul 4, 08:23 PDT
PowerSchool eSchoolPlus SIS Version 25.6.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Jul 5, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 23:00 PDT
Scheduled - PowerSchool will be deploying version 25.6.0.0 of PowerSchool eSchoolPlus SIS to the Production Environment. The application will be unavailable for the majority of the maintenance window.
Jul 2, 04:04 PDT
Jul 4, 2025
OS Patching Reboot for eFinancePlus, eSchoolPlus SIS, and Cognos Servers
Completed - The scheduled maintenance has been completed.
Jul 4, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 21:00 PDT
Scheduled - PowerSchool is performing OS patching reboot for eFinancePlus, eSchoolPlus SIS, and Cognos servers. These applications will be unavailable for most of the maintenance window.
Jul 4, 05:34 PDT
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