- Our team has successfully created a fix that will be released tonight. While we are applying the fix, Special Programs may be unavailable for customers that are in the eastern region. Specifically, if you are using Special Programs on the North East, Midwest, or Southeast instances.
The maintenance window will start on September 25, 2020, at 9:30 PM EDT to September 26, 2020, at 5:00 AM EDT.
To confirm which instance you are on, please look at the URL while you are in Special Programs. For example, the North East instance has the following URL https://ne.specialeducation.powerschool.com
which uses “NE” to identify the region. The same can be used to identify the Midwest and Southeast as “MW” and “SE”.
Thank you for your patience while we continued to work on a fix for this issue and we apologize for any inconvenience this may have caused. PowerSchool is committed to delivering top tier performance and will continue to monitor things to ensure we meet that commitment.
Sep 25, 13:10 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 13:08 PDT
Update - We have identified the issue and are currently implementing a fix. We apologize for the inconvenience this may have caused and we are working diligently to restore full system functionality. We will provide updates as they become available.
Sep 23, 13:07 PDT
Investigating - We are aware of intermittent performance issues with PowerSchool Special Programs affecting some of our customers.
Upon discovery, PowerSchool immediately escalated the issue to our server provider and partner, Microsoft Azure. As we continue to work to find a resolution, we are performing server upgrades to mitigate impact to Administrators and staff using Special Programs throughout the day.
We will provide additional updates here as they become available.
Sep 22, 15:01 PDT