Atrieve MB04 - Performance degradation Reported
Monitoring - Performance has been restored, and we will continue to monitor.
Oct 08, 2024 - 08:22 PDT
Identified - Our team has taken steps to address the degradation being experienced. We do expect minor disruptions as systems come back online and end-users return to full operation of the software.
We will continue to monitor the application performance.
Oct 08, 2024 - 07:55 PDT
Monitoring - Performance has been restored, and we will continue to monitor.
Oct 08, 2024 - 07:01 PDT
Investigating - We are currently investigating reports of performance degradation when accessing Atrieve.
Oct 08, 2024 - 06:37 PDT
Attendance Intervention Suite Operational
Atrieve Operational
ADS04 Operational
ADS03 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
HOST31 Operational
HOST32 Operational
HOST33 Operational
HOST34 Operational
HOST35 Operational
HOST36 Operational
Allovue Operational
Allovue Allocate Operational
Allovue Budget Operational
Allovue Manage Operational
BusinessPlus Operational
Cognos Reporting Operational
Connected Intelligence K-12 Operational
Connected Intelligence P20W Operational
Document Cloud (US & Canada) Operational
Document Delivery US Operational
Document Signature US Operational
Document Management US Operational
Document Delivery Canada Operational
Document Signature Canada Operational
Document Management Canada Operational
Document Library Operational
eFinancePlus Operational
Enrollment Operational
Enrollment Express/ECollect Operational
MyPowerHub Operational
Naviance Operational
Performance Matters Operational
PowerPack Operational
Early Warning System (EWS) Operational
Enhanced PowerLunch Operational
Flex Mailer Operational
Locker Management Operational
Service Manager Operational
Student Alert Management Operational
Web Reports Operational
Utility Dashboard Operational
PowerSchool Community Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool SIS Operational
PowerSchool Trillium SIS Operational
Schoology Learning Operational
Schoology Operational
SchoolMessenger Operational
SchoolMessenger CustomApp Operational
SchoolMessenger Communicate Operational
SchoolMessenger PermissionClick Operational
SchoolMessenger Presence Operational
SchoolMessenger K-12 Social Operational
Unified Classroom Behavior Support Operational
Unified Classroom Curriculum & Instruction ? Operational
Unified Classroom Special Programs Operational
Unified Talent Operational
Applicant Tracking Operational
Applicant Tracking Enterprise Operational
Candidate Assessment Operational
Coaching and Mentoring Operational
Employee Records Operational
Perform Operational
Perform Enterprise Operational
Professional Learning Operational
SchoolSpring Job Board Operational
SmartFind Express (Absence Management) Operational
Unified Insights Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 8, 2024
Atrieve - Saskatchewan - Network disruptions impacting access to Atrieve
Resolved - Sasktel has rolled back the network changes that were applied, which will resolve disconnects and degradation being experienced in Atrieve this morning.

Sasktel will be working with PowerSchool to discuss next steps.
Oct 8, 10:06 PDT
Investigating - We are receiving reports from customers in Saskatchewan that AtrieveWeb is disconnecting and degraded. Networking changes were made at Sasktel that we believe are causing the disruptions We are working with Sasktel and the Ministry to resolve the current problem.
Oct 8, 08:40 PDT
Atrieve - SK06 - Users Experiencing Performance Degradation
Resolved - Performance issues from October 7, 2024 were resolved. New separate issue is reported for October 8, 2024 - see new status update for this.
Oct 8, 08:37 PDT
Investigating - The PowerSchool Team is currently investigating degradation being experienced in Atrieve at some districts.
Oct 8, 07:56 PDT
Monitoring - At this time, we are seeing a return to normal performance levels and we will continue to monitor Atrieve for performance degradation.
Oct 7, 09:53 PDT
Investigating - We are currently investigating reports of performance degradation while using Atrieve.
Oct 7, 08:10 PDT
Oct 7, 2024
Atrieve Maintenance
Completed - The scheduled maintenance has been completed.
Oct 7, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 19:00 PDT
Scheduled - PowerSchool is performing system maintenance on Atrieve which includes Server patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Sep 23, 15:56 PDT
Oct 6, 2024
PowerSchool SIS State/Provincial Reporting Version 24.10.1.0 Upgrade Minor Release
Completed - The scheduled maintenance has been completed.
Oct 6, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 18:01 PDT
Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.10.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will affect the following states: ON, AL, AZ, CA, CT, FL, GA, IA, IN, KS, MI, MN, MO, MS, ND, NE, NH, NM, NY, OK, OR, TN, TX, VA, VT, WA, WI, and WY.
Oct 1, 12:44 PDT
PowerSchool SIS Core 24.9.0.2 Upgrade
Completed - The scheduled maintenance has been completed.
Oct 6, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 18:00 PDT
Scheduled - We are updating PowerSchool SIS Core Content to version 24.9.0.2. Customers with auto-update enabled content will receive this update during the maintenance window. During the maintenance window the system availability will be limited.

Please note that this maintenance will not affect AL, NC, Stride, and International Customers (Sun-Thu) schools.
Sep 12, 15:55 PDT
Oct 5, 2024
BusinessPlus OS Patching For Production Servers
Completed - The scheduled maintenance has been completed.
Oct 5, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:00 PDT
Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Sep 26, 09:42 PDT
eFinancePlus Version 22.4.37.0, 23.10.12.0, & 20.11.75.0 Upgrade
Completed - The scheduled maintenance has been completed.
Oct 5, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 21:00 PDT
Scheduled - PowerSchool will be deploying version 22.4.37.0, 23.10.12.0, and 20.11.75.0 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window
Oct 1, 12:35 PDT
Analytics & Insights Maintenance - Alabama
Completed - The scheduled maintenance has been completed.
Oct 5, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 17:30 PDT
Scheduled - PowerSchool will be performing infrastructure upgrades on the Analytics & Insights servers. During this time, the application will be unavailable for the majority of the maintenance window. No action is required on your part.

This maintenance will impact Alabama customers only.
Oct 1, 12:38 PDT
Oct 4, 2024
Ecollect Forms & Enrollment Express Version 24.9.0.1 Upgrade
Completed - The scheduled maintenance has been completed.
Oct 4, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:00 PDT
Scheduled - PowerSchool will be deploying version 24.9.0.1 of Ecollect Forms & Enrollment Express to your server. The application will remain online during the maintenance window.
Oct 3, 16:27 PDT
Oct 3, 2024
PowerSchool eSchoolPlus SIS Maintenance
Completed - The scheduled maintenance has been completed.
Oct 3, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 20:30 PDT
Scheduled - PowerSchool is performing system maintenance on the PowerSchool eSchoolPlus SIS, which includes OS patching and a reboot of the PowerSchool eSchoolPlus servers. The application will be unavailable for most of the maintenance window.
Oct 3, 14:06 PDT
Atrieve - SK06 - Some users experiencing performance degradation
Resolved - This incident has been resolved.
Oct 3, 07:33 PDT
Monitoring - We continue to monitor the performance of Atrieve on SK06.
Oct 1, 13:00 PDT
Investigating - We are currently investigating reports of performance degradation while using Atrieve.
Oct 1, 09:23 PDT
Oct 2, 2024
MyPowerHub Maintenance
Completed - The scheduled maintenance has been completed.
Oct 2, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 17:00 PDT
Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Oct 1, 12:40 PDT
PowerSchool SIS State/Provincial Reporting Version 24.10.1.0 Upgrade Early Deployment for ID, MA, SC, NJ, CO
Completed - The scheduled maintenance has been completed.
Oct 2, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.10.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will only impact customers in ID, MA, SC, NJ, and CO states.
Sep 30, 15:33 PDT
Oct 1, 2024
Sep 30, 2024
Attendance Intervention Suite/Communication Performance Degradation
Resolved - This incident has been resolved.
Sep 30, 14:51 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 14:00 PDT
Investigating - PowerSchool is currently investigating the performance degradation for the Attendance Intervention Suite/Communication Product.

It is not necessary to submit a support case for this issue.

We will provide additional updates here, as they become available.

Thank you for your patience as we work to resolve this issue as quickly as possible.
Sep 30, 11:34 PDT
Sep 29, 2024

No incidents reported.

Sep 28, 2024
PowerSchool eSchoolPlus SIS Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 21:30 PDT
Scheduled - PowerSchool is performing system maintenance on PowerSchool eSchoolPlus SIS which includes Reconfiguration of Data, Log, and Transaction Drives on SQL Server. The application will be unavailable for the majority of the maintenance window.
Sep 26, 14:28 PDT
PowerSchool SIS State/Provincial Reporting Version 24.9.2.2 Upgrade Escalation Release for MB, OK
Completed - The scheduled maintenance has been completed.
Sep 28, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 15:00 PDT
Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.9.2.2. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will only affect customers in the MB and OK states/province.
Sep 26, 14:48 PDT
Attendance Intervention Suite Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 22:00 PDT
Scheduled - PowerSchool is performing system maintenance on Attendance Intervention Suite. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Sep 18, 11:35 PDT
Sep 27, 2024
Sep 26, 2024
PowerSchool SIS State/Provincial Reporting Version 24.9.2.1 Upgrade Escalation Release
Completed - The scheduled maintenance has been completed.
Sep 26, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.9.2.1. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

Please be aware that this maintenance will only affect Auto-update enabled customers in the states of IN, KS, ON, MS, and NCEA customers.
Sep 25, 16:32 PDT
Sep 25, 2024
MyPowerHub Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 17:01 PDT
Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Sep 25, 12:32 PDT
Emergency restart of Oracle DB to resolve 100% swap memory usage to avoid outage during business hours
Completed - The scheduled maintenance has been completed.
Sep 25, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 17:00 PDT
Scheduled - PowerSchool is conducting system maintenance on PowerSchool SIS, which includes an emergency restart of the Oracle database to address 100% swap memory usage and prevent an outage during business hours. During this maintenance window, the application will be unavailable for most of the duration.

Please note that this maintenance specifically affects customers who have already been notified through PowerSchool Technote.
Sep 24, 17:59 PDT
Atrieve - BC09 - application not available
Resolved - We have identified the cause of the incident and all systems have returned to normal. The PowerSchool team will continue to monitor.
Sep 25, 16:07 PDT
Investigating - We are currently investigating an issue that is impacting endusers' ability to access Atrieve.
Sep 25, 15:56 PDT
Atrieve - SK06 - Application currently experiencing degradation
Resolved - This incident has been resolved.
Sep 25, 16:05 PDT
Monitoring - PowerSchool continues to monitor the incident that caused degradation.

We have identified a few specific areas we are working to address to minimize this incident from occurring again.
Sep 24, 09:30 PDT
Identified - The PowerSchool Team is currently investigating degradation being experienced in Atrieve at some districts.
Sep 24, 08:12 PDT
Sep 24, 2024
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