PowerSchool SIS Full VM Restart to Complete OS Patching
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 2024 - 17:00 PST
Scheduled - PowerSchool is performing system maintenance on PowerSchool SIS, which includes Full VM restart to complete OS patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

This maintenance will only impact international customers operating from Sunday to Thursday.
Dec 12, 2024 17:00 - Dec 13, 2024 01:00 PST
Naviance PSAT Import file format changes from College Board
Monitoring - A fix has been implemented that will allow Comma Seperated (CSV) files to be imported.
Nov 21, 2024 - 09:33 PST
Identified - The Team is aware of the changes College Board has made to the PSAT scores import file and is working quickly to adjust the Scores Import to adapt to these changes.
Nov 14, 2024 - 08:42 PST
Allovue Operational
Allovue Allocate Operational
Allovue Budget Operational
Allovue Manage Operational
Analytics & Insights Operational
Atrieve Operational
ADS04 Operational
ADS03 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
HOST31 Operational
HOST32 Operational
HOST33 Operational
HOST34 Operational
HOST35 Operational
HOST36 Operational
Attendance Intervention Suite Operational
Behavior Support Operational
BusinessPlus Operational
Cognos Reporting Operational
Connected Intelligence K-12 Operational
Connected Intelligence P20W Operational
Curriculum & Instruction ? Operational
Document Cloud (US & Canada) Operational
Document Delivery US Operational
Document Signature US Operational
Document Management US Operational
Document Delivery Canada Operational
Document Signature Canada Operational
Document Management Canada Operational
Document Library Operational
eFinancePlus Operational
Enrollment Operational
Enrollment Express/ECollect Operational
MyPowerHub Operational
Naviance Operational
Performance Matters Operational
PowerPack Operational
Early Warning System (EWS) Operational
Enhanced PowerLunch Operational
Flex Mailer Operational
Locker Management Operational
Service Manager Operational
Student Alert Management Operational
Web Reports Operational
Utility Dashboard Operational
PowerSchool Community Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool SIS Under Maintenance
PowerSchool Trillium SIS Operational
Schoology Learning Operational
Schoology Operational
SchoolMessenger Operational
SchoolMessenger CustomApp Operational
SchoolMessenger Communicate Operational
SchoolMessenger PermissionClick Operational
SchoolMessenger Presence Operational
SchoolMessenger K-12 Social Operational
Special Programs Operational
Unified Talent Operational
Applicant Tracking Operational
Applicant Tracking Enterprise Operational
Candidate Assessment Operational
Coaching and Mentoring Operational
Employee Records Operational
Perform Operational
Perform Enterprise Operational
Professional Learning Operational
SchoolSpring Job Board Operational
SmartFind Express (Absence Management) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Special Programs Version 24.11.1.0 Upgrade Dec 13, 2024 17:30 - Dec 14, 2024 01:30 PST
PowerSchool will be deploying version 24.11.1.0 to your Special Programs Production Environment. System availability will be limited during the maintenance window.
Posted on Dec 04, 2024 - 09:56 PST
Enrollment Version 24.12.0.0 Upgrade Dec 13, 2024 18:00-22:00 PST
PowerSchool will be deploying version 24.12.0.0 of Enrollment to your server. The application will remain online during the maintenance window
Posted on Dec 06, 2024 - 11:16 PST
OS Patching reboot for eFinancePlus and Cognos Production Servers Dec 14, 2024 05:00-08:00 PST
PowerSchool is performing OS Patching reboot for eFinancePlus and Cognos Production Servers. The application will be unavailable for the majority of the maintenance window.
Posted on Dec 12, 2024 - 13:10 PST
PowerSchool SIS, Analytics & Insights, Enrollment, Special Programs, Allovue, Connected Intelligence, and DEX Infrastructure Firewall Maintenance Dec 14, 2024 10:00-17:00 PST
PowerSchool will be conducting Infrastructure Firewall Maintenance on the PowerSchool SIS, Analytics & Insights, Enrollment, Special Programs, Allovue, Connected Intelligence, and DEX. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Posted on Nov 25, 2024 - 13:06 PST
BusinessPlus and eFinancePlus Network Maintenance Dec 15, 2024 00:30-10:15 PST
PowerSchool is performing network maintenance on BusinessPlus and eFinancePlus. During this maintenance window, system availability will be limited.
Posted on Dec 03, 2024 - 15:41 PST
Enrollment Express and Ecollect Forms Version 24.12.0.0 Upgrade Dec 15, 2024 17:00 - Dec 16, 2024 05:30 PST
PowerSchool will be deploying version 24.12.0.0 of Enrollment Express and Ecollect Forms to your server. The application will remain online during the maintenance window
Posted on Dec 12, 2024 - 13:49 PST
PowerSchool SIS Core 24.12.0.0 Upgrade Dec 19, 2024 17:00 - Dec 20, 2024 01:00 PST
We are updating PowerSchool SIS Core to version 24.12.0.0. Customers with auto-update enabled content will receive this update during the maintenance window. During the maintenance window the system availability will be limited.

This maintenance will affect international customers who operate Sunday through Thursday only.
Posted on Dec 11, 2024 - 08:34 PST
PowerSchool SIS 24.12.2.0 Compliance Upgrade Dec 21, 2024 18:00 - Dec 22, 2024 03:00 PST
We are updating PowerSchool SIS Compliance to version 24.12.2.0 Customers with auto-update enabled content will receive this update during the maintenance window. During the maintenance window the system availability will be limited.

This maintenance does not apply to NC, AL, Stride, or international customers operating Sunday through Thursday.
Posted on Dec 11, 2024 - 08:35 PST
PowerSchool SIS Core 24.12.0.0 Upgrade Dec 21, 2024 18:00 - Dec 22, 2024 03:00 PST
We are updating PowerSchool SIS Core to version 24.12.0.0. Customers with auto-update enabled content will receive this update during the maintenance window. During the maintenance window the system availability will be limited.

This maintenance does not apply to NC, AL, Stride, or international customers operating Sunday through Thursday.
Posted on Dec 11, 2024 - 10:11 PST
Past Incidents
Dec 12, 2024
Atrieve - Hosted SharePoint - Document Attachments and eDocs Performance Issues and Intermittent Errors
Resolved - This incident has been resolved.
Dec 12, 14:58 PST
Update - We are continuing to monitor for any further issues.
Dec 12, 11:27 PST
Monitoring - Steps have been completed to improve the SharePoint document repository performance and the associated system outages have now been resolved. Performance has been restored and we are continuing to monitor.
Dec 12, 10:23 PST
Identified - An issue has been identified and this evening, our team will be taking steps to address the performance degradation being experienced with document attachments. After these actions, we will continue to monitor the application performance closely.
Dec 11, 15:21 PST
Update - We are continuing our investigation into the performance issue affecting Atrieve-hosted SharePoint customers. Our team is diligently working to resolve the incident as swiftly as possible and we appreciate your patience and understanding during this time.
Dec 11, 08:51 PST
Investigating - We continue investigating an issue that is intermittently impacting some Atrieve hosted SharePoint customers. Our team is working to address the incident as quickly as possible.
Dec 10, 11:23 PST
PowerSchool SIS State/Provincial Reporting Version 24.12.2.0 Upgrade Early Deployment for MS, and MO
Completed - The scheduled maintenance has been completed.
Dec 12, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 17:30 PST
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 24.12.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Dec 10, 08:57 PST
Dec 11, 2024
MyPowerHub Maintenance
Completed - The scheduled maintenance has been completed.
Dec 11, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 17:00 PST
Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Dec 10, 11:48 PST
Dec 10, 2024
eFinancePlus Version 22.4.38.2 Upgrade
Completed - The scheduled maintenance has been completed.
Dec 10, 03:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 18:30 PST
Scheduled - PowerSchool will be deploying version 22.4.38.2 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window.
Dec 6, 12:44 PST
Dec 9, 2024
Atrieve - SK06 - Application is currently unavailable
Resolved - This incident has been resolved and the Atrieve application is accessible. PowerSchool will continue to monitor.
Dec 9, 11:30 PST
Investigating - We are investigating an incident that has impacted access to Atrieve for our customers on SK06. The team is actively working to address the issue.
Dec 9, 11:13 PST
Professional Learning & Perform Enterprise Version 24.12.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Dec 9, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 21:00 PST
Scheduled - PowerSchool will be deploying version 24.12.0.0 of Professional Learning & Perform Enterprise to your server. During the maintenance window the system availability will be limited.
Nov 25, 10:40 PST
Dec 8, 2024
PowerSchool SIS State/Provincial Reporting Version 24.12.1.0 Upgrade Minor Release
Completed - The scheduled maintenance has been completed.
Dec 8, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 17:30 PST
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 24.12.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will not affect AL, NC, Stride, and International customers operating from Sunday to Thursday.
Dec 4, 13:11 PST
Dec 7, 2024
BusinessPlus OS Patching For Production Servers
Completed - The scheduled maintenance has been completed.
Dec 7, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 00:00 PST
Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Dec 3, 15:43 PST
PowerSchool eSchoolPlus SIS 24.12.0.0 Compliance Upgrade
Completed - The scheduled maintenance has been completed.
Dec 7, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 20:00 PST
Scheduled - We are updating PowerSchool eSchoolPlus SIS compliance to version 24.12.0.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Dec 3, 15:44 PST
Special Programs Maintenance
Completed - The scheduled maintenance has been completed.
Dec 7, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 01:30 PST
Scheduled - PowerSchool is performing system maintenance on Special Programs. During the maintenance window the system availability will be limited.
Dec 3, 12:39 PST
Dec 6, 2024
Dec 5, 2024
PowerSchool SIS State/Provincial Reporting Version 24.12.1.0 Upgrade Early Deployment for MS, and NJ
Completed - The scheduled maintenance has been completed.
Dec 5, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 17:30 PST
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 24.12.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Dec 3, 15:40 PST
Dec 4, 2024
MyPowerHub Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 17:00 PST
Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance
Dec 3, 15:38 PST
SchoolMessenger Communicate Broadcast Issues
Resolved - We have successfully resolved this issue at this time. If you sent a phone broadcast that failed to deliver calls during this time, you can now re-send the broadcast. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Dec 4, 15:25 PST
Monitoring - At this time, we have resolved this issue. While we continue to monitor this issue, if you continue to experience any issues, please reach out to PowerSchool Support via phone, web or chat through our PowerSchool Community.
Dec 4, 15:12 PST
Investigating - We are aware of an issue with SchoolMessenger Communicate where some phone broadcasts are not sending and the use of the Call Me To Record feature is intermittently failing. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Dec 4, 14:46 PST
Dec 3, 2024
Common App document Delivery to Colleges
Resolved - Our Partners at Common App have confirmed they have corrected all identified forms so they are delivered.
Dec 3, 10:34 PST
Update - Common App is aware that there have been some instances where recommendation forms were successfully submitted in Common App but were not delivered to colleges as expected.

This issue impacted Common App recommenders as well as those who submit forms through a college and career readiness partner.
While Common App has resolved most of these instances you may still receive a message from colleges requesting the information be submitted directly to them. You are encouraged to send any information being requested of you from colleges per their requests.

Common App is actively working on solutions to deliver any remaining impacted forms to our colleges as soon as possible. Common App regrets the inconvenience this may have caused. If you still have additional questions, please reach out to Powerschool’s support team.
Nov 21, 12:22 PST
Monitoring - We are aware of an issue with Common App where some successfully submitted documents were not delivered or were delivered with missing documents. The documents were correctly submitted from Naviance to Common App, so the status in Naviance is accurate. The problem lies in the delivery from Common App to member universities and affects documents from various sources, not just Naviance.

Common App has been working retroactively and had resent documents to colleges affected. If you receive reports of missing documents, please contact the Naviance support team. We are working closely with our partners at Common App to identify and verify the status of affected documents and determine if any action is needed.

The integration between Naviance and Common App is functioning as expected, and the status for submitted documents remains correct.
Nov 14, 11:05 PST
Dec 2, 2024
Slow web response times
Resolved - This incident has been resolved.
Dec 2, 07:14 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 07:07 PST
Identified - We have identified an issue that is leading to intermittent slowness in response times. Our team is addressing this issue and will update you as we progress towards resolution.
Dec 2, 06:44 PST
Dec 1, 2024

No incidents reported.

Nov 30, 2024
Performance Matters Version 24.11.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Nov 30, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:00 PST
Scheduled - PowerSchool will be deploying version 24.11.0.0 of Performance Matters Assessment & Performance Matters Advanced Reporting to your server. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Nov 20, 08:32 PST
Nov 29, 2024

No incidents reported.

Nov 28, 2024
Atrieve - BC11 - Degradation and inability to log back in
Resolved - This incident has been resolved. Atrieve is available to all users on BC11.
Nov 28, 17:59 PST
Investigating - We have received reports that some users are experiencing degradation while using Atrieve (on BC11), or once they log out, they cannot log back in. We are currently investigating this incident.
Nov 28, 17:25 PST
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