Atrieve Errors - Running reports, accessing attachments, uploads, downloads and other application errors
Monitoring - We have resolved the main issue causing errors in Atrieve. We are addressing residual issues and expect the application to be usable again.
Jan 10, 2025 - 15:07 PST
Update - Customers on the following servers should be returned to normal operations and no longer receiving errors at this time - BC03, BC37
Jan 10, 2025 - 13:11 PST
Update - Customers on the following servers should be returned to normal and no longer receiving error at this time - SK06, ON13, MB34, SK36,

We will continue to provide updates as we progress.
Jan 10, 2025 - 11:36 PST
Update - We have identified the issue and are working to resolve it.
The incident has expanded to impact running reports, accessing attachments, uploads, downloads and is causing other application errors.

Our team is working to resolve the issue and we will provide updates as we progress.
Jan 10, 2025 - 10:15 PST
Identified - We are currently working on a fix for the issue impacting reporting functionality within Atrieve. As part of this process, users may experience a very brief interruption in service. We are making every effort to resolve the issue as quickly as possible and will keep you updated on our progress.

Thank you for your patience and understanding.
Jan 10, 2025 - 07:45 PST
Investigating - We are currently receiving reports that Atrieve-generated reports are resulting in a "404 - File or Directory Not Found" error. Our Escalations Team is actively investigating the issue. We will keep you updated on any progress or resolutions.
Jan 10, 2025 - 06:27 PST
Atrieve Performance - End users are experiencing degradation when using Atrieve Web, the Atrieve Portal, Document Storage and Scanning
Update - We have taken significant steps to balance data and halt backend processes to stabilize performance across the Atrieve platform. While we have seen improvements and successful tests, some customers may still experience intermittent issues with Atrieve Web, the Atrieve Portal, Document Storage, and Scanning.

To further enhance stability, our team will perform a server restart after business hours tonight.

We appreciate your patience and understanding as we work to resolve these issues. Thank you for your continued support.
Jan 09, 2025 - 13:40 PST
Update - We have identified an issue that began on January 6th, leading to degraded performance within Atrieve. Our team has isolated the problem and is actively working on a resolution. We understand the impact this has on your experience and are committed to resolving the issue as quickly as possible.

Once the performance issue has been fully resolved and validated, we will share more details on the root cause. Thank you for your patience and understanding.
Jan 08, 2025 - 15:36 PST
Identified - We continue to troubleshoot an issue that is impacting the performance of Atrieve. Yesterday we identified a source of the problem and are working through an action plan to address it. At this time, we do not have a confirmed timeline to resolution, however, as soon as we do, we will provide more information.
Jan 08, 2025 - 09:56 PST
Update - We have confirmed that the impact of the problem includes other areas of functionality, including AtrieveWeb, the Atrieve Portal, Document Storage, and Scanning, and other areas.

Our team continues to work in a war room effort to resolve this problem.
Jan 07, 2025 - 11:27 PST
Investigating - We have received feedback of continued slow responsiveness when using Atrieve this morning. Our teams are actively investigating the root cause to determine a resolution to this problem.
Jan 07, 2025 - 08:12 PST
Monitoring - A fix has been implemented and we will monitor the results through this evening and normal business operations on Tuesday.
Jan 06, 2025 - 16:26 PST
Update - Our team is actively working on this issue. We do not yet have a timeline for resolution but we will provide an update when we do.
Jan 06, 2025 - 15:03 PST
Investigating - We have received reports and have verified that users of AtrieveWeb are experiencing degradation and delays when working in the application. Our teams are currently investigating this incident.
Jan 06, 2025 - 11:47 PST
Naviance PSAT Import file format changes from College Board
Monitoring - A fix has been implemented that will allow Comma Seperated (CSV) files to be imported.
Nov 21, 2024 - 09:33 PST
Identified - The Team is aware of the changes College Board has made to the PSAT scores import file and is working quickly to adjust the Scores Import to adapt to these changes.
Nov 14, 2024 - 08:42 PST
Allovue Operational
Allovue Allocate Operational
Allovue Budget Operational
Allovue Manage Operational
Analytics & Insights Operational
Atrieve Operational
ADS04 Operational
ADS03 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
HOST31 Operational
HOST32 Operational
HOST33 Operational
HOST34 Operational
HOST35 Operational
HOST36 Operational
Attendance Intervention Suite Operational
Behavior Support Operational
BusinessPlus Operational
Cognos Reporting Operational
Connected Intelligence K-12 Operational
Connected Intelligence P20W Operational
Curriculum & Instruction ? Operational
Document Cloud (US & Canada) Operational
Document Delivery US Operational
Document Signature US Operational
Document Management US Operational
Document Delivery Canada Operational
Document Signature Canada Operational
Document Management Canada Operational
Document Library Operational
eFinancePlus Operational
Enrollment Operational
Enrollment Express/ECollect Operational
MyPowerHub Operational
Naviance Operational
Performance Matters Operational
PowerPack Operational
Early Warning System (EWS) Operational
Enhanced PowerLunch Operational
Flex Mailer Operational
Locker Management Operational
Service Manager Operational
Student Alert Management Operational
Web Reports Operational
Utility Dashboard Operational
PowerSchool Community Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool SIS Operational
PowerSchool Trillium SIS Operational
Schoology Learning Operational
Schoology Operational
SchoolMessenger Operational
SchoolMessenger CustomApp Operational
SchoolMessenger Communicate Operational
SchoolMessenger PermissionClick Operational
SchoolMessenger Presence Operational
SchoolMessenger K-12 Social Operational
Special Programs Operational
Unified Talent Operational
Applicant Tracking Operational
Applicant Tracking Enterprise Operational
Candidate Assessment Operational
Coaching and Mentoring Operational
Employee Records Operational
Perform Operational
Perform Enterprise Operational
Professional Learning Operational
SchoolSpring Job Board Operational
SmartFind Express (Absence Management) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Enrollment Version 25.1.0.0 Upgrade Jan 17, 2025 18:00-22:00 PST
PowerSchool will be deploying version 25.1.0.0 of Enrollment to your server. The application will remain online during the maintenance window.
Posted on Jan 06, 2025 - 10:33 PST
PowerSchool eSchoolPlus SIS Compliance Version 24.12.1.0 Release Jan 17, 2025 20:00 - Jan 18, 2025 08:00 PST
We are updating PowerSchool eSchoolPlus SIS compliance to version 24.12.1.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Posted on Jan 10, 2025 - 09:34 PST
Past Incidents
Jan 13, 2025

No incidents reported today.

Jan 12, 2025
PowerSchool SIS Full VM Restart to Complete OS Patching
Completed - The scheduled maintenance has been completed.
Jan 12, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 15:00 PST
Scheduled - PowerSchool is performing system maintenance on PowerSchool SIS, which includes Full VM restart to complete OS patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

This maintenance will impact customers in the US and Canada only.
Dec 31, 12:04 PST
Jan 11, 2025
eFinancePlus Version 23.10.15.0, and 22.4.40.0 Upgrade
Completed - The scheduled maintenance has been completed.
Jan 11, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 20:01 PST
Scheduled - PowerSchool will be deploying version 23.10.15.0, and 22.4.40.0 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window.
Jan 7, 08:16 PST
PowerSchool SIS State/Provincial Reporting Escalation 25.1.1.1 Release for TX, MI
Completed - The scheduled maintenance has been completed.
Jan 11, 02:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 17:30 PST
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.1.1.1. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will impact TX and MI states only.
Jan 10, 11:00 PST
Special Programs Maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 01:30 PST
Scheduled - PowerSchool will be performing system maintenance on Special Programs, including the monthly server restart. System availability will be limited during the maintenance window.
Dec 31, 11:55 PST
OS Patching reboot for eFinancePlus, eSchoolPlus SIS, and Cognos Production Servers
Completed - The scheduled maintenance has been completed.
Jan 11, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 20:00 PST
Scheduled - PowerSchool is performing OS Patching reboot for eFinancePlus, eSchoolPlus SIS, and Cognos Production Servers. These applications will be unavailable for the majority of the maintenance window.
Jan 6, 09:43 PST
Jan 10, 2025
PowerSchool eFinancePlus Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 23:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 23:30 PST
Scheduled - PowerSchool is performing system maintenance on eFinancePlus, which includes restarting the SQL services. During the maintenance window, system availability will be limited.
Jan 3, 13:09 PST
PowerSchool SIS Outage
Resolved - We are pleased to inform you that the systems have been fully restored and are now back to normal operations. All services are operating as expected. We apologize for any inconvenience this may have caused and thank you for your patience and understanding during this time. If you experience any further issues, please do not hesitate to contact our support team
Jan 10, 14:15 PST
Monitoring - At this time, we have resolved this issue. While we continue to monitor this issue, please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community if you continue to experience any issues.
Jan 10, 12:31 PST
Investigating - We are currently investigating an issue where SIS is either not responding or down completely. We will update this page as soon as more info is available.
Jan 10, 11:48 PST
eSchoolPlus Hosted Multi-Tenant Announcement regarding the Start Page
Resolved - The Start Page has been removed. Please use the direct links to eSchoolPlus and Teacher Access Center. The Account Management feature will need to be used to add new users and change passwords.
Jan 10, 09:48 PST
Identified - The Hosting Start Page - https://start.spihost.net/SPACE16/login.aspx - Has been removed.

Access to eSchoolPlus and Teacher Access Center requires the direct links to the software.

eSchoolPlus East - https://esp41pe.eschoolplus.powerschool.com/eSchoolPLUS
Teacher Access Center East - https://esp41pe.eschoolplus.powerschool.com/TAC

eSchoolPlus West - https://esp41pw.eschoolplus.powerschool.com/eSchoolPLUS
Teacher Access Center West - https://esp41pw.eschoolplus.powerschool.com/TAC

Account Management is available within eSchool. New users can be added and passwords changed.
Community article on using the Account Management in eSchool.
https://help.powerschool.com/t5/PowerSchool-eSchoolPlus-SIS/Adding-New-Users-for-Multi-Tenant-Hosting/ta-p/288829
Jan 9, 09:12 PST
PowerSchool SIS Full VM Restart to Complete OS Patching
Completed - The scheduled maintenance has been completed.
Jan 10, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 17:00 PST
Scheduled - PowerSchool is performing system maintenance on PowerSchool SIS, which includes Full VM restart to complete OS patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

This maintenance will impact international customers who operate from Sunday to Thursday only.
Dec 31, 12:00 PST
Jan 9, 2025
Atrieve: Emergency Restart of Document Services Servers
Completed - The scheduled maintenance has been completed.
Jan 9, 19:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 19:00 PST
Scheduled - PowerSchool will be performing an emergency restart of the document services servers. The application will be unavailable for most of the maintenance window.

This maintenance will not affect NorthEastern and Trillium Lakelands.
Jan 9, 15:50 PST
PowerSchool SIS State/Provincial Reporting Version 25.1.1.0 Upgrade Early Deployment for MO, ID, TX, OK, and CT
Completed - The scheduled maintenance has been completed.
Jan 9, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 17:30 PST
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.1.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

Note: Early Deployment for MO, ID, TX, OK, and CT only.
Jan 7, 08:23 PST
Jan 8, 2025
Jan 7, 2025
Jan 6, 2025
Professional Learning & Perform Enterprise Version 25.1.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Jan 6, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 21:00 PST
Scheduled - PowerSchool will be deploying version 25.1.0.0 of Professional Learning & Perform Enterprise to your server. During the maintenance window the system availability will be limited.
Dec 31, 11:56 PST
Jan 5, 2025
Jan 4, 2025
BusinessPlus OS Patching for Production Servers
Completed - The scheduled maintenance has been completed.
Jan 4, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 00:00 PST
Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Dec 31, 11:58 PST
Enrollment Maintenance
Completed - The scheduled maintenance has been completed.
Jan 4, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 04:00 PST
Scheduled - PowerSchool will perform system maintenance on Enrollment, including server reboots to apply Windows updates. The application will remain online during the maintenance window.
Jan 3, 08:10 PST
Atrieve Version 24.3.18 Upgrade
Completed - The scheduled maintenance has been completed.
Jan 4, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 22:00 PST
Scheduled - PowerSchool will be deploying version 24.3.18 of Atrieve to your server for the Micro Services Patch. The application will remain available for most of the time but may experience intermittent connectivity.
Jan 3, 10:59 PST
Jan 3, 2025
Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.

Dec 31, 2024

No incidents reported.

Dec 30, 2024

No incidents reported.

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