All Systems Operational

About This Site

Find the status of our Performance Matter Products here: http://statuspage.performancematters.com/
Find the status of our Unified Talent Products here: http://talentedstatus.powerschool.com/

Assessment & Analytics Operational
BusinessPlus Operational
Cognos Reporting Operational
Ecollect/Ecollect Forms Operational
Enrollment Operational
Enrollment Express Operational
eSchoolPlus SIS Operational
eFinancePlus Operational
IEPPlus Operational
iNow SIS Operational
Perform Enterprise & Professional Learning Operational
Performance Matters Operational
PerformancePlus Operational
PowerSchool Community Operational
PowerSchool L4U Operational
PowerSchool Learning Operational
PowerSchool SIS Operational
PowerSchool Special Programs Operational
Trillium SIS Operational
Unified Classroom Operational
Unified Insights - Student Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Product-Wide Tech Contacts Aug 15, 04:00-16:00 PDT
This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday August 15, 2020 4:00am - 4:00pm PDT

PowerSchool SIS will be unavailable during this maintenance.
Reason for Maintenance: We are updating PowerSchool SIS to version 20.4.3.0. There will be intermittent connectivity to the aforementioned application for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Posted on Aug 7, 13:26 PDT
Past Incidents
Aug 8, 2020
Completed - The scheduled maintenance has been completed.
Aug 8, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 21:00 PDT
Scheduled - There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Friday August 7, 2020 9:00pm - Saturday August 8, 2020 9:00am PDT

Reason for Maintenance: We are updating PowerSchool eSchoolPlus to version 20.4.6.0 and 4.0.39.0 for Compliance. There will be intermittent connectivity to the aforementioned applications for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Aug 4, 12:37 PDT
Aug 7, 2020
Resolved - The VPN tunnel is now connected between AL Azure and AL State Enrollment. This issue is resolved.
Aug 7, 13:34 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 12:56 PDT
Update - Continuing to troubleshoot this issue with Microsoft Support.
Aug 7, 12:41 PDT
Update - We are continuing to investigate this issue.
Aug 7, 11:53 PDT
Investigating - Investigating with ALSDE and Microsoft. VPN connection form INow Azure will not connect to iState Enrollment in AL
Aug 7, 11:53 PDT
Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020
Completed - The scheduled maintenance has been completed.
Aug 2, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 04:00 PDT
Scheduled - PowerSchool SIS will be unavailable during this maintenance.

Reason for Maintenance: We are updating PowerSchool SIS to version 20.7.2.0 for Compliance. There will be intermittent connectivity to the aforementioned application for the duration of the maintenance window. Customers with auto update enabled will receive the update according to the schedule published in Community for State Reporting Content.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Jul 29, 08:51 PDT
Aug 1, 2020
Completed - The scheduled maintenance has been completed.
Aug 1, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 19:00 PDT
Scheduled - PowerSchool Special Programs will be unavailable during this maintenance.

Reason for Maintenance: We are updating PowerSchool Special Programs to version 20.6.2.0. There will be intermittent connectivity to the aforementioned applications for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Jul 20, 13:39 PDT
Jul 31, 2020
Jul 30, 2020
Completed - The scheduled maintenance has been completed.
Jul 30, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 17:30 PDT
Scheduled - PowerSchool eFinancePlus will be unavailable during this maintenance.

Reason for Maintenance: We are updating PowerSchool eFinancePlus to version 19.4.15.1 and 5.1.26.1 for Compliance. There will be intermittent connectivity to the aforementioned applications for the duration of the maintenance window.

We sincerely apologize for the disruption this might cause on short notice. We continuously strive to provide you with utmost customer service, including working to perform maintenance outside of your normal business hours.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Jul 29, 10:51 PDT
Jul 29, 2020
Jul 28, 2020

No incidents reported.

Jul 27, 2020
Resolved - We have successfully resolved this issue at this time, with Express/Ecollect has been tested and confirmed fully restored. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Jul 27, 08:59 PDT
Investigating - We are aware of a partial service disruption with Enrollment Express. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Jul 27, 08:56 PDT
Jul 26, 2020

No incidents reported.

Jul 25, 2020
Completed - The scheduled maintenance has been completed.
Jul 25, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:00 PDT
Scheduled - PowerSchool SIS will be unavailable during this maintenance.

Reason for Maintenance: We are performing operating system/security patching on PowerSchool SIS. The application will be available for the majority of the window. However, customers will experience intermittent connectivity as the operating system/security patches are applied.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Jul 9, 13:30 PDT