PowerSchool Products Status

All Systems Operational

Attendance Intervention Suite Operational

Atrieve Operational

ADS04 Operational

ADS03 Operational

ADS05 Operational

ADS06 Operational

ADS07 Operational

ADS08 Operational

HOST02 Operational

HOST03 Operational

HOST04 Operational

HOST05 Operational

HOST06 Operational

HOST07 Operational

HOST08 Operational

HOST11 Operational

HOST12 Operational

HOST13 Operational

HOST31 Operational

HOST32 Operational

HOST33 Operational

HOST34 Operational

HOST35 Operational

HOST36 Operational

Allovue Operational

Allovue Allocate Operational

Allovue Budget Operational

Allovue Manage Operational

BusinessPlus Operational

Cognos Reporting Operational

Connected Intelligence K-12 Operational

Connected Intelligence P20W Operational

Document Cloud (US & Canada) Operational

Document Delivery US Operational

Document Signature US Operational

Document Management US Operational

Document Delivery Canada Operational

Document Signature Canada Operational

Document Management Canada Operational

Document Library Operational

eFinancePlus Operational

Enrollment Operational

Enrollment Express/ECollect Operational

MyPowerHub Operational

Naviance Operational

Performance Matters Operational

PowerPack Operational

Early Warning System (EWS) Operational

Enhanced PowerLunch Operational

Flex Mailer Operational

Locker Management Operational

Service Manager Operational

Student Alert Management Operational

Web Reports Operational

Utility Dashboard Operational

PowerSchool Community Operational

PowerSchool eSchoolPlus SIS Operational

PowerSchool SIS Operational

PowerSchool Trillium SIS Operational

Schoology Learning Operational

Schoology Operational

SchoolMessenger Operational

SchoolMessenger CustomApp Operational

SchoolMessenger Communicate Operational

SchoolMessenger PermissionClick Operational

SchoolMessenger Presence Operational

SchoolMessenger K-12 Social Operational

Unified Classroom Behavior Support Operational

Unified Classroom Curriculum & Instruction Operational

Unified Classroom Special Programs Operational

Unified Talent Operational

Applicant Tracking Operational

Applicant Tracking Enterprise Operational

Candidate Assessment Operational

Coaching and Mentoring Operational

Employee Records Operational

Perform Operational

Perform Enterprise Operational

Professional Learning Operational

SchoolSpring Job Board Operational

SmartFind Express (Absence Management) Operational

Unified Insights Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

MyPowerHub Maintenance Sep 18, 2024 17:00-22:00 PDT

This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance. Please refer to the details below.
Posted on Sep 17, 2024 - 10:12 PDT

PowerSchool SIS State/Provincial Reporting SR_24.9.2.0 Early Deployment for SC, MI, MO, MS, NM, OK, and SC Sep 18, 2024 18:00 - Sep 19, 2024 03:00 PDT

We are updating PowerSchool SIS State Reporting Content to version 24.9.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

Note: Early Deployment for SC, MI, MO, MS, NM, OK, and SC only.
Posted on Sep 12, 2024 - 12:51 PDT

Unified Classroom Special Programs Version 24.6.3.0 Upgrade Sep 20, 2024 18:30 - Sep 21, 2024 02:30 PDT

PowerSchool will be deploying version 24.6.3.0 of Unified Classroom Special Programs to your server. During the maintenance window, the application will be unavailable for most of the time.
Posted on Sep 10, 2024 - 08:15 PDT

PowerSchool eSchoolPlus SIS Compliance 24.8.2.0 Upgrade Sep 20, 2024 21:00 - Sep 21, 2024 09:00 PDT

We are updating PowerSchool eSchoolPlus SIS compliance to version 24.8.2.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Posted on Sep 13, 2024 - 10:38 PDT

BusinessPlus OS Patching For Non-Production Server Sep 21, 2024 00:00-15:00 PDT

The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-Production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Posted on Sep 13, 2024 - 09:40 PDT

Attendance Intervention Suite Maintenance Sep 21, 2024 01:00-03:00 PDT

PowerSchool is performing system maintenance on Attendance Intervention Suite. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Posted on Sep 11, 2024 - 10:25 PDT

Cognos Analytics East Upgrade for Hosted ERP, eFinancePlus and eSchoolPlus SIS Sep 21, 2024 05:00-17:00 PDT

Hosting will be upgrading our multi-tenant Cognos Analytics to version 11.2.4 for customers using cognos11east.reporting.powerschool.com. Cognos availability will be intermittent during the maintenance window.
Posted on Sep 11, 2024 - 11:36 PDT

Enrollment Express and Ecollect Forms Version 24.9.0.0 Upgrade Sep 22, 2024 18:00 - Sep 23, 2024 04:30 PDT

PowerSchool will be deploying version 24.9.0.0 of Enrollment Express and Ecollect Forms to your server. The application will remain online during the maintenance window.
Posted on Sep 12, 2024 - 16:26 PDT

PowerSchool SIS Core 24.9.0.0 Upgrade Oct 5, 2024 18:00 - Oct 6, 2024 03:00 PDT

We are updating PowerSchool SIS Core Content to version 24.9.0.0. Customers with auto-update enabled content will receive this update during the maintenance window. During the maintenance window the system availability will be limited.

Please note that this maintenance will not affect AL, NC, Stride, and International Customers (Sun-Thu) schools.
Posted on Sep 12, 2024 - 15:55 PDT

Past Incidents

Sep 17, 2024

Unified Insights Version 24.6.1.1 Upgrade

Completed - The scheduled maintenance has been completed.
Sep 17, 17:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:30 PDT

Scheduled - PowerSchool will be deploying version 24.6.1.1 of Unified Insights to your server. The application will remain online during the maintenance window.
Sep 16, 13:59 PDT

Sep 16, 2024

Professional Learning & Perform Enterprise Version 24.9.0.0 Upgrade

Completed - The scheduled maintenance has been completed.
Sep 16, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:00 PDT

Scheduled - PowerSchool will be deploying version 24.9.0.0 of Professional Learning & Perform Enterprise to your server. During the maintenance window the system availability will be limited.
Sep 5, 13:14 PDT

Sep 15, 2024

Sep 14, 2024

PowerSchool eFinancePlus Maintenance

Completed - The scheduled maintenance has been completed.
Sep 14, 22:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:30 PDT

Scheduled - PowerSchool will be performing system maintenance on eFinancePlus, including restarting the SQL services. During the maintenance window the system availability will be limited.
Sep 12, 16:07 PDT

PowerSchool eSchoolPlus SIS and eFinancePlus Maintenance

Completed - The scheduled maintenance has been completed.
Sep 14, 00:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:15 PDT

Scheduled - PowerSchool is performing system maintenance on PowerSchool eSchoolPlus SIS and eFinancePlus restarting the SQL services. During the maintenance window the system availability will be limited.
Sep 12, 10:03 PDT

Sep 13, 2024

Unified Classroom Special Programs Maintenance

Completed - The scheduled maintenance has been completed.
Sep 13, 18:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 18:00 PDT

Scheduled - PowerSchool is performing system maintenance on the Special Programs which includes restarting production server. During the maintenance window the system availability will be limited. The maintenance will begin at 6 PM local time.
Sep 6, 11:31 PDT

Sep 12, 2024

Enrollment Version 24.9.0.1 Upgrade

Completed - The scheduled maintenance has been completed.
Sep 12, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 06:00 PDT

Scheduled - PowerSchool will be deploying version 24.9.0.1 of Enrollment to your server. The application will remain online during the maintenance window.
Sep 11, 15:07 PDT

Schoology Learning: 502 Errors with Google Drive Assignments

Resolved - Thank you for your patience. Our team has been monitoring and we are seeing that Google Drive assignments are loading as expected. Please reach out to support with any questions.
Sep 12, 08:10 PDT

Monitoring - Our team has implemented a fix and we are seeing Google Drive Assignments are loading as expected. We are continuing to monitor the situation. Thank you for your patience.
Sep 12, 07:25 PDT

Investigating - Some Users are encountering 502 errors when attempting to access or create Google Drive Assignments within Schoology. We are investigating and will provide further updates as we have more information. We apologize for the inconvenience.
Sep 12, 06:31 PDT

Sep 11, 2024

Atrieve - Saskatchewan districts are reporting connectivity issues while using Atrieve

Resolved - This incident has been resolved.
Sep 11, 22:30 PDT

Monitoring - PowerSchool has received confirmation that SaskTel implemented a change last night to their Education Division. Thank you to one of our customers who provided the following detailed information and resolution to share with our affected customers:

With the change that got implemented by Sasktel, which was an insertion or change to BGP routes, the individual divisions need to refresh their firewall Xlate and NAT Translations tables to force a purge of cache and hence force a total use of the upstream changes, otherwise there will be timeout of connections initiated as the return traffic is still using an old translation metric, leading to timeouts. For those that can handle some downtime, you can also re-initialize your firewalls (reboot) and it will do the same.
Sep 11, 10:58 PDT

Identified - Upon investigation by PowerSchool, we have been able to confirm that there are no infrastructure issues in our data center and have confirmed with customers in other provinces that they have not been experiencing the same problems this morning.

PowerSchool has contacted Sasktel on behalf of our Saskatchewan customers but we have been informed that they will not assist us as we are not a customer of theirs, and they have instructed us that the school divisions need to contact Sasktel to report a problem.

We are recommending that you contact your service provider to submit a ticket to see if they can assist in troubleshooting the network issue being experienced.

A test that may assist Sasktel is running the following command at the Windows command prompt and sharing the results with them:

(select one of the three of the following commands)
Tracert sk32.atrieveerp.com
Tracert sk06.atrieveerp.com
Tracert sk36.atrieveerp.com

We appreciate your patience as we tried to resolve the incident that is impacting our Saskatchewan customers. We will continue to investigate and monitor to the best of our abilities, however, at this stage, we have narrowed the issue down to something likely happening at Sasktel or in the province.
Sep 11, 09:56 PDT

Investigating - We are receiving reports of Atrieve connectivity issues from our customers in Saskatchewan. Our teams are currently investigating the incident to determine where the problem exists.
Sep 11, 08:32 PDT

MyPowerHub Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 17:00 PDT

Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Sep 10, 15:30 PDT

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

Atrieve unavailable

Resolved - The incident with Atrieve has been resolved and the application is fully accessible again.
Sep 8, 10:32 PDT

Investigating - We are currently investigating an incident that is impacting access to Atrieve. At this time, we do not have a time to resolution but will provide updates to this notification
Sep 8, 10:06 PDT

PowerSchool SIS State/Provincial Reporting Version 24.9.1.0 Upgrade Minor Release

Completed - The scheduled maintenance has been completed.
Sep 8, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:00 PDT

Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.9.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will not affect NC, AL, Stride, and international customers (Sun-Thurs).
Aug 30, 09:49 PDT

Sep 7, 2024

BusinessPlus Maintenance

Completed - The scheduled maintenance has been completed.
Sep 7, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:00 PDT

Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Production server. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Aug 7, 10:01 PDT

Cognos Analytics West Upgrade for Hosted ERP, eFinancePlus and eSchoolPlus SIS

Completed - The scheduled maintenance has been completed.
Sep 7, 09:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 05:00 PDT

Scheduled - Hosting will be upgrading our multi-tenant Cognos Analytics to version 11.2.4 for customers using cognos11west.reporting.powerschool.com. Cognos availability will be intermittent during the maintenance window.
Sep 3, 15:37 PDT

eFinancePlus Version 22.4.36.0, 23.10.11.0, & 20.11.74.0 Upgrade

Completed - The scheduled maintenance has been completed.
Sep 7, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 21:00 PDT

Scheduled - PowerSchool will be deploying version 22.4.36.0, 23.10.11.0, and 20.11.74.0 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window.
Sep 3, 11:21 PDT

Sep 6, 2024

Enrollment Version 24.9.0.0 Upgrade

Completed - The scheduled maintenance has been completed.
Sep 6, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 18:00 PDT

Scheduled - PowerSchool will be deploying version 24.9.0.0 of Enrollment to your server. The application will remain online during the maintenance window.
Aug 28, 12:23 PDT

PowerSchool eSchoolPlus SIS Compliance Version 24.8.1.0 Upgrade

Completed - The scheduled maintenance has been completed.
Sep 6, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 19:30 PDT

Scheduled - We are updating PowerSchool eSchoolPlus SIS compliance to version 24.8.1.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Sep 4, 13:48 PDT

Sep 5, 2024

Sep 4, 2024

MyPowerHub Maintenance

Completed - The scheduled maintenance has been completed.
Sep 4, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:00 PDT

Dashboard refresh failures - Impacting Unified Insights Districts

Resolved - We applied the patch last night and confirmed dashboards are updating as expected.
Sep 4, 07:48 PDT

Update - Validation testing is complete and successful in Dev. We will be applying the fix tonight.
Sep 3, 15:20 PDT

Update - A hot fix is being tested in the Dev environment and if successful, it will be applied to Prod tonight.

Another update will be shared in ~ 2-4 hours.
Sep 3, 14:04 PDT

Update - We have identified the issue and are in the process of validating the solution.

We will continue to provide periodic updates
Sep 3, 13:16 PDT

Identified - The issue has been identified and a fix is being implemented.
Sep 3, 10:46 PDT

Investigating - After the upgrade over the weekend, we have identified an issue with the ETL Build failures impacting some Unified Insights districts. The Dashboards are operational but displaying stale information as of 08/31/2024.

We will continue to provide periodic updates.
Sep 3, 10:46 PDT

Performance Matters incident notification: Pages are loading slow or not loading

Resolved - After monitoring through the first day of school for many districts, we are updating the status of this incident to resolved.
Sep 4, 06:57 PDT

Update - We are continuing to monitor for any further issues.
Aug 28, 18:37 PDT

Update - We are continuing to monitor for any further issues.
Aug 28, 18:35 PDT

Monitoring - Our technical teams have identified and resolved an issue with our Content Delivery Network. We will continue monitoring to ensure all systems are stable and performant.
Aug 28, 18:24 PDT

Update - We have confirmed a network issue that is causing intermittent disruptions, impacting both the Unify and OLA platforms. Our technical teams are actively working to resolve the problem. We will provide further updates as our efforts progress.
Aug 28, 13:05 PDT

Identified - The issue with slow or unresponsive page loading on unify.performancematters.com has been identified. Our team is actively working on resolving it. We appreciate your continued patience and will provide further updates as we progress towards resolution.
Aug 28, 08:28 PDT

Investigating - This is to notify that PowerSchool is aware of an issue where the pages are loading slow or not loading at all while using unify.performancematters.com.

Please note that we are working on this issue and a fix will be out soon.
Aug 28, 06:08 PDT

PowerSchool SIS State/Provincial Reporting SR_24.9.1.0 Early Deployment for MS, PA, VA, NJ, and SC

Completed - The scheduled maintenance has been completed.
Sep 4, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 18:00 PDT

Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.9.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

Early Deployment for MS, PA, VA, NJ, and SC
Aug 29, 13:08 PDT

Sep 3, 2024