Performance Matters - Degraded Application Performance
Identified - We are investigating an issue impacting Assessment & Accountability services. Some customers may experience delayed or outdated data, including assessment updates, student status changes, populations, and scores. In addition, a small number of customers may experience intermittent issues loading Baseball Card (BBCard) information. Our teams are actively working to restore normal functionality and will provide updates as they become available.
Oct 05, 2026 - 10:12 PDT
Investigating - We are currently investigating reports of degraded application performance affecting several users. Customers may experience slower-than-normal response times or intermittent delays when accessing certain features. Our teams are actively working to identify the cause and restore optimal performance.
Oct 05, 2026 - 08:07 PDT
Allovue Operational
Allovue Allocate Operational
Allovue Budget Operational
Allovue Manage Operational
Analytics & Insights Operational
Attendance Support Operational
Behavior Support Operational
Atrieve Operational
ADS01 Operational
ADS03 Operational
ADS04 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
ADS09 Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
HOST31 Operational
HOST32 Operational
HOST33 Operational
HOST34 Operational
HOST35 Operational
HOST36 Operational
HOST09 Operational
HOST37 Operational
HOST38 Operational
HOST41 Operational
BusinessPlus Operational
Cognos Reporting Operational
Connected Intelligence K-12 Operational
Connected Intelligence P20W Operational
Curriculum & Instruction Operational
Document Cloud (US & Canada) Operational
Document Delivery US Operational
Document Signature US Operational
Document Management US Operational
Document Delivery Canada Operational
Document Signature Canada Operational
Document Management Canada Operational
Document Library Operational
eFinancePlus Operational
Enrollment Operational
Enrollment Express/ECollect Operational
MyPowerHub Operational
Naviance Operational
Performance Matters Degraded Performance
PowerPack Operational
Early Warning System (EWS) Operational
Enhanced PowerLunch Operational
Flex Mailer Operational
Locker Management Operational
Service Manager Operational
Student Alert Management Operational
Web Reports Operational
Utility Dashboard Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool SIS Operational
PowerSchool Trillium SIS Operational
Schoology Learning Operational
Schoology Operational
SchoolMessenger Operational
SchoolMessenger CustomApp Operational
SchoolMessenger Communicate Operational
SchoolMessenger PermissionClick Operational
SchoolMessenger Presence Operational
SchoolMessenger K-12 Social Operational
School Messenger Imagine Everything Operational
Special Programs Operational
Unified Talent Operational
Applicant Tracking Operational
Applicant Tracking Enterprise Operational
Candidate Assessment Operational
Coaching & Mentoring Operational
Employee Records Operational
Perform Operational
Perform Enterprise Operational
Professional Learning Operational
SchoolSpring Job Board Operational
SmartFind Express (Absence Management) Operational
Support Tools Operational
PowerSchool Customer Central Operational
Chat Operational
Case Portal Operational
Phone Support Operational
HigherEd Operational
HigherEd PACx Operational
Applicant Tracking System Operational
Employee Records (HigherEd) Operational
Faculty Activity & Dossier Operational
Performance Management Operational
Position Management Operational
Professional Learning (HigherEd) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PowerSchool SIS Full VM Restart to Complete OS Patching Oct 8, 2026 18:00 - Oct 9, 2026 03:00 PDT

PowerSchool is performing system maintenance on PowerSchool SIS, which includes a full VM restart to complete OS patching. Please note that this maintenance will impact a subset of customers who have been notified via Technote. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Posted on Oct 05, 2026 - 10:18 PDT

Special Programs Maintenance Oct 10, 2026 01:30-03:30 PDT

PowerSchool will be performing system maintenance on Special Programs, which includes monthly server restart. System availability will be limited during the maintenance window.
Posted on Oct 05, 2026 - 10:43 PDT

Naviance Maintenance Oct 10, 2026 03:00-05:00 PDT

PowerSchool will be performing system maintenance on Naviance, which includes a Naviance database cluster size update. The application will be unavailable for most of the maintenance window.
Posted on Oct 01, 2026 - 09:37 PDT

Atrieve Maintenance Oct 10, 2026 05:00-11:00 PDT

PowerSchool will perform scheduled system maintenance on Atrieve. During this maintenance window, the Atrieve application will be unavailable for most of the period.
Posted on Oct 05, 2026 - 09:28 PDT

Oct 5, 2026

PowerSchool SIS State/Provincial Reporting Version 26.9.3.0 Upgrade
Completed - The scheduled maintenance has been completed.
Oct 5, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 26.9.3.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Oct 1, 09:39 PDT

Oct 4, 2026

Oct 3, 2026

BusinessPlus Maintenance
Completed - The scheduled maintenance has been completed.
Oct 3, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 23:00 PDT
Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Production server. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Sep 29, 10:41 PDT
eFinancePlus Version 23.10.37.0 and 25.7.16.0 Upgrade
Completed - The scheduled maintenance has been completed.
Oct 3, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 23:02 PDT
Scheduled - PowerSchool will deploy versions 23.10.37.0 and 25.7.16.0 of eFinancePlus to the Production environment. Please note that this maintenance will impact PowerSchool hosted customers only. During this time, the application will be unavailable for most of the maintenance window.
Sep 30, 13:24 PDT

Oct 2, 2026

OS Patching Reboot for eSchoolPlus, eFinancePlus, and Cognos Servers
Completed - The scheduled maintenance has been completed.
Oct 2, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 21:00 PDT
Scheduled - PowerSchool is performing OS patching reboot for eSchoolPlus, eFinancePlus, and Cognos servers. The application will be unavailable for most of the maintenance window. This maintenance will impact PowerSchool-hosted customers only.
Sep 24, 12:04 PDT

Oct 1, 2026

PowerSchool SIS State/Provincial Reporting Version 26.9.3.0 Upgrade Early Deployment
Completed - The scheduled maintenance has been completed.
Oct 1, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 26.9.3.0. Customers with auto-update enabled will receive this update during the maintenance window. Please note that this maintenance will impact a subset of customers who have been notified via Technote. During this time, system availability will be limited.
Sep 29, 10:37 PDT

Sep 30, 2026

Analytics Dashboard (A&I)
Resolved - The issue affecting Analytics & Insights (A&I) has been resolved, and services have returned to normal operation.

Our team has restored functionality and continues to monitor the environment to ensure stability. We apologize for any disruption this may have caused and appreciate your patience while we worked to resolve the issue.

PowerSchool Support Team
Sep 30, 12:31 PDT
Monitoring - We have implemented mitigation measures and are seeing service stability improve within Analytics & Insights (A&I). Our team continues to closely monitor the environment to ensure services remain healthy and to confirm full resolution of the issue.

We will provide additional updates as they become available.

PowerSchool Support Team
Sep 30, 12:02 PDT
Investigating - We are currently investigating an issue affecting Analytics & Insights (A&I) that may cause intermittent access issues or prevent some users from viewing dashboards and reporting data.

Our team is actively working to restore normal service and will provide further updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.

PowerSchool Support Team
Sep 30, 09:40 PDT

Sep 29, 2026

System Maintenance - Document Management
Completed - The scheduled maintenance has been completed.
Sep 29, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 12:00 PDT
Scheduled - PowerSchool is performing system maintenance on Document Management, Background jobs, including document delivery will continue to process during this maintenance. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity and performance degradation.
Sep 29, 09:35 PDT

Sep 28, 2026

Connected Intelligence (CI) - Degraded Performance
Resolved - The issue affecting Connected Intelligence has been resolved. Following continued monitoring and validation, the team is no longer observing the performance degradation or query failures associated with this incident. Service has returned to normal operation.
Sep 28, 07:36 PDT
Update - Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability.

We appreciate your patience and will provide further updates if the situation changes.
Sep 28, 07:14 PDT
Update - We are continuing to monitor for any further issues.
Sep 28, 07:14 PDT
Monitoring - Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability.

We appreciate your patience and will provide further updates if the situation changes.
Sep 28, 07:13 PDT
Update - We continue to monitor Connected Intelligence following the performance issues reported yesterday. The team is actively reviewing service health and customer impact while the investigation remains ongoing. At this time, we are collecting additional data to validate current platform performance and determine whether any lingering issues remain.

We will share further updates as additional information becomes available.
Sep 25, 08:45 PDT
Identified - We are currently investigating reports of degraded performance impacting Connected Intelligence (CI). Some users may experience higher-than-normal latency or intermittent issues while accessing the platform. Our team is actively evaluating the impact and determining the extent of any customer-facing disruption.

We will continue to provide updates as our investigation progresses.
Sep 24, 10:19 PDT
Analytics & Insights (A&I) - Degraded Performance
Resolved - Our review of platform performance and customer impact indicates that Analytics & Insights appears to be operating normally at this time. The team is no longer observing the behavior associated with the previously reported issue and will continue to closely monitor the environment to ensure ongoing stability.
Sep 28, 07:35 PDT
Monitoring - We continue to monitor Analytics & Insights performance following the issues reported yesterday. Our team is currently reviewing customer impact and platform performance data to validate whether any issues are still occurring. At this time, the investigation remains ongoing, and we are closely monitoring the environment while we assess overall service health.

We will provide additional updates as more information becomes available.
Sep 25, 08:41 PDT
Identified - We are currently investigating reports of degraded performance impacting Analytics & Insights (A&I). Some users may experience slower-than-normal application response times or intermittent issues when accessing certain features. Our team is actively assessing the scope of the impact and working to determine any customer-facing effects.
We will provide additional updates as more information becomes available.
Sep 24, 10:26 PDT

Sep 27, 2026

No incidents reported.

Sep 26, 2026

PowerSchool eSchoolPlus SIS Version 26.9.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Sep 26, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 21:00 PDT
Scheduled - PowerSchool will be deploying version 26.9.0.0 of PowerSchool eSchoolPlus SIS to your environment as part of a scheduled maintenance activity. Please note that this maintenance will impact PowerSchool hosted customers only. During this time, the application will be unavailable for most of the maintenance window.
Sep 24, 10:32 PDT

Sep 25, 2026

Sep 24, 2026

Maintenance Notification - PowerSchool eSchoolPlus SIS
Completed - The scheduled maintenance has been completed.
Sep 24, 10:22 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 10:12 PDT
Scheduled - PowerSchool will perform scheduled maintenance today around 1:12 pm EST.

During this maintenance window, eSchoolPlus SSO login will experience a temporary service disruption, and a subset of customers may be unable to access the application using SSO credentials.

If alternate login credentials are available, we recommend using them during the maintenance period.
Sep 24, 10:11 PDT
Performance Matters Assessment Version 26.9.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Sep 24, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 PDT
Scheduled - PowerSchool will be deploying version 26.9.0.0 of Performance Matters Assessment to your server. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Sep 23, 13:21 PDT

Sep 23, 2026

MyPowerHub Release Notification
Completed - The scheduled maintenance has been completed.
Sep 23, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 17:00 PDT
Scheduled - This is a notice for upcoming maintenance where we will deploy the latest version of MyPowerHub 26.9.3.0. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Sep 23, 13:14 PDT

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

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