Identified - PowerSchool has been alerted by our telephony vendor of an outage with a carrier that began on February 11th, resulting in degraded call delivery for our Canadian customers. The vendor has isolated the problem and is actively working on a resolution. We understand the impact this has on your experience and are committed to resolving the issue as quickly as possible. We will continue to share updates as new information becomes available. Thank you for your patience and understanding.
Feb 12, 2025 - 19:18 PST
Investigating - We are currently aware of an issue where some SchoolMessenger Communicate/Groupcast phone broadcasts are not being delivered to all recipients due to an ongoing problem with our telephony vendor. Resolving this issue is our top priority, and we are actively working with our vendor to address it. We will provide updates as they become available. In the meantime, we recommend utilizing multiple contact methods (phone, email, and SMS) when sending a broadcast to ensure your messages reach all intended recipients. If you need assistance setting up these contact methods, please review our support documentation below. Thank you for your understanding and patience as we work to resolve this issue. https://help.powerschool.com/t5/SchoolMessenger-Communicate/Video-Advanced-Message-Building/ta-p/511647
Feb 07, 2025 - 16:01 PST
PowerSchool will be performing system maintenance on the Schoology Learning platform for the Data Exchange app. The application will remain accessible for most of the maintenance window. However, customers may experience intermittent connectivity. Posted on
Feb 11, 2025 - 08:22 PST
Completed -
The scheduled maintenance has been completed.
Feb 15, 12:15 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 00:00 PST
Scheduled -
The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-production server. Customers may experience downtime during the maintenance of the window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Feb 11, 05:33 PST
Completed -
The scheduled maintenance has been completed.
Feb 15, 08:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:00 PST
Scheduled -
PowerSchool will be deploying version 25.1.1.1 of PowerSchool eSchoolPlus SIS to Production Environment. The application will be unavailable for the majority of the maintenance window.
Feb 13, 13:53 PST
Completed -
The scheduled maintenance has been completed.
Feb 15, 03:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 18:00 PST
Scheduled -
We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.2.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
This maintenance will not impact customers in NC, AL, Stride, and International customers operating Sunday–Thursday.
Feb 5, 17:14 PST
Completed -
The scheduled maintenance has been completed.
Feb 14, 22:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 18:01 PST
Scheduled -
PowerSchool will be deploying version 25.2.0.0 of Enrollment to your server. During the maintenance window the system availability will be limited.
Feb 11, 05:32 PST
Resolved -
The incident has been resolved and Atrieve is accessible. We will continue to monitor the systems as we investigate the root cause.
Feb 14, 13:09 PST
Investigating -
We are currently investigating reports of errors when accessing Atrieve. PowerSchool is working to address the incident.
Feb 14, 12:44 PST
Completed -
The scheduled maintenance has been completed.
Feb 14, 03:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 17:00 PST
Scheduled -
We are updating PowerSchool SIS Core to version 25.1.0.0. Customers with auto-update enabled will receive the latest PS SIS Core version during the maintenance window. Please note that system availability will be limited during this time.
This maintenance will only impact international customers operating Sunday–Thursday.
Feb 5, 17:17 PST
Completed -
The scheduled maintenance has been completed.
Feb 12, 22:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 17:00 PST
Scheduled -
This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Feb 11, 05:35 PST
Completed -
The scheduled maintenance has been completed.
Feb 12, 03:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 21:00 PST
Scheduled -
PowerSchool will be deploying version 25.2.0.1 of Professional Learning & Perform Enterprise to your server. During the maintenance window the system availability will be limited.
Feb 11, 11:43 PST
Resolved -
The incident has been resolved and all systems have returned to normal operations. The PowerSchool Team will continue to monitor.
Feb 11, 15:21 PST
Investigating -
We are re-investigating an issue impacting Atrieve for users on the AB02 series of servers. At this time, users may experience receive errors when accessing the site. Our team is working to resolve this.
Feb 11, 15:12 PST
Resolved -
This incident has been resolved and users will be able to access Atrieve. We appreciate your patience while we worked to resolve the incident.
Feb 11, 14:35 PST
Investigating -
We are investigating an issue impacting Atrieve for users on the AB02 series of servers. At this time, users may experience slowness or may receive errors. Our team is working to resolve this.
Feb 11, 14:24 PST
Completed -
The scheduled maintenance has been completed.
Feb 11, 02:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 18:30 PST
Scheduled -
PowerSchool will be deploying version 22.4.41.1 of eFinancePlus to the Production Environment. The application will be unavailable for the majority of the maintenance window.
Feb 7, 10:44 PST
Resolved -
This incident has been resolved and users will be able to access Atrieve. We appreciate your patience while we worked to resolve the incident.
Feb 10, 13:26 PST
Investigating -
We are investigating an issue impacting Atrieve for users on the AB02 & AB05 series of servers. At this time, users may experience slowness or may receive errors. Our team is working to resolve this.
Feb 10, 12:57 PST
Completed -
The scheduled maintenance has been completed.
Feb 10, 03:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 18:30 PST
Scheduled -
PowerSchool is performing planned SFTP maintenance for Applicant Tracking, Perform, and Employee Records. During this time, the SFTP service will not be available, which may impact imports and exports. The application will remain unavailable for most of the maintenance window. Impacted site: sftp.tedk12.com
Jan 30, 13:54 PST
Completed -
The scheduled maintenance has been completed.
Feb 9, 18:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:30 PST
Scheduled -
Reason For Maintenance: PowerSchool will be deploying version 24.10.2.0 of Analytics & Insights to your server. During the maintenance window, the application may be accessible, but customers may experience intermittent connectivity. Please do not make any configuration or customization updates during this scheduled maintenance period.
Who: This release will be automatically deployed to our PowerSchool-hosted SIS and Analytics & Insights customers and our hosted Analytics & Insights customers opting for automated deployments. Customers not on our automated deployment schedule will not receive this update and will need to submit a Support ticket to have the version 24.10.2.0 release to be applied to their environment.
Jan 31, 11:55 PST
Completed -
The scheduled maintenance has been completed.
Feb 9, 09:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 15:00 PST
Update -
We will be undergoing scheduled maintenance during this time.
Feb 6, 07:42 PST
Scheduled -
PowerSchool is performing system maintenance on PowerSchool SIS, which includes Full VM restart to complete OS patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
This maintenance will only affect customers in the US and Canada.
Jan 23, 13:20 PST
Completed -
The scheduled maintenance has been completed.
Feb 8, 08:01 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 20:01 PST
Scheduled -
PowerSchool will be deploying version 23.10.16.1 of eFinancePlus to the Production Environment. The application will be unavailable for the majority of the maintenance window.
Feb 7, 10:43 PST
Completed -
The scheduled maintenance has been completed.
Feb 8, 08:01 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 02:00 PST
Scheduled -
PowerSchool will be deploying version 25.1.0.0 of SmartFind Express Absence Management to your server. The application will remain online during the maintenance window.
Feb 6, 17:05 PST
Completed -
The scheduled maintenance has been completed.
Feb 8, 08:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 20:00 PST
Scheduled -
We are updating PowerSchool eSchoolPlus SIS compliance to version 25.1.1.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Feb 4, 08:32 PST
Completed -
The scheduled maintenance has been completed.
Feb 8, 02:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 01:30 PST
Scheduled -
PowerSchool will be performing system maintenance on the Special Programs, which includes restarting the production server. During the maintenance window, system availability will be limited.
Please note: This maintenance only pertains to hosted customers.
Jan 28, 12:59 PST
Resolved -
This incident has been resolved.
Feb 7, 06:20 PST
Monitoring -
This incident has been resolved, and users will be able to access Atrieve. We will continue to monitor. We appreciate your patience while we worked to resolve this incident.
Feb 5, 07:10 PST
Investigating -
We are investigating an issue impacting Atrieve for users on the SK32 Server. At this time, users may experience the inability to login. Our team is working to resolve this
Feb 5, 07:02 PST
Resolved -
This incident has been resolved.
Feb 6, 11:46 PST
Monitoring -
Our engineering team has identified the source of the SFTP update issue and implemented a fix. We will continue to monitor the results.
Jan 29, 12:24 PST
Identified -
Some Performance Matters customers have reported SFTP updates not functioning this morning. Our engineering team is aware and working to resolve this as soon as possible. We appreciate your patience as we expedite resolution and will keep you informed of progress
Jan 29, 07:23 PST
Users who logged in during this time were affected and their roles were edited. Users who use SSO need to log out and log back in to have their access restored. Users who do not use SSO may need to be manually reverted. That will be completed by PowerSchool, and is in progress now.
Feb 6, 11:37 PST
Identified -
We are currently investigating the issue and have identified a fix. There is a planned release to resolve the issue. Until then, users accessing the Document Management platform using SSO are unable to send jobs. If users are able to use direct login, they can use that as a temporary workaround.
Feb 6, 10:08 PST
Completed -
The scheduled maintenance has been completed.
Feb 5, 02:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 17:00 PST
Scheduled -
We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.2.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Feb 3, 10:15 PST
Resolved -
This incident has been resolved and users will be able to access Atrieve. We appreciate your patience while we worked to resolve the incident.
Feb 4, 15:50 PST
Investigating -
We are investigating an issue impacting Atrieve for users on the AB02 series of servers. At this time, users may experience slowness or may receive errors. Our team is working to resolve this.
Feb 4, 15:30 PST
Resolved -
This incident has been resolved and users will be able to access Atrieve. We appreciate your patience while we worked to resolve the incident.
Feb 4, 15:49 PST
Investigating -
We are currently investigating an issue impacting endusers' ability to access Atrieve.
Feb 4, 14:40 PST