PowerSchool Products Status

All Systems Operational

About This Site

Find the status of our Unified Talent Products here: http://talentedstatus.powerschool.com/

Applicant Tracking Operational

Atrieve Operational

HOST02 Operational

HOST03 Operational

HOST04 Operational

HOST05 Operational

HOST06 Operational

HOST07 Operational

HOST08 Operational

HOST11 Operational

HOST12 Operational

HOST13 Operational

ADS03 Operational

ADS04 Operational

ADS05 Operational

ADS06 Operational

ADS07 Operational

ADS08 Operational

BusinessPlus Operational

Cognos Reporting Operational

eFinancePlus Operational

Enrollment Operational

Enrollment Express/ECollect Operational

L4U Operational

Naviance Operational

Perform Enterprise & Professional Learning Operational

Performance Matters Operational

PerformancePlus Operational

PowerSchool eSchoolPlus SIS Operational

PowerSchool Community Operational

PowerSchool SIS Operational

PowerSchool Trillium SIS Operational

Schoology Operational

Schoology Canada Operational

Schoology Operational

SmartFind Express Operational

Unified Classroom Behavior Support Operational

Unified Classroom Special Programs Operational

Unified Insights Operational

Unified Classroom Curriculum & Instruction Operational

PowerPack Operational

Student Alert Management Operational

Early Warning System (EWS) Operational

Locker Management Operational

Flex Mailer Operational

Web Reports Operational

Utility Dashboard Operational

Enhanced PowerLunch Operational

Service Manager Operational

Document Cloud (US & Canada) Operational

Document Delivery US Operational

Document Signature US Operational

Document Management US Operational

Document Delivery Canada Operational

Document Signature Canada Operational

Document Management Canada Operational

Document Library Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Schoology Learning - Maintenance - Apr 1, 2:00 AM - Apr 1, 6:00 AM PT Apr 1, 2023 02:00-06:00 PDT

We are performing system maintenance on the Schoology system. The application will be unavailable for the majority of the window.
Posted on Mar 21, 2023 - 08:55 PDT

PowerSchool SIS Core 23.3.0.0 and Compliance 23.3.2.0 Apr 1, 3:00 PM - Apr 2, 6:00 AM PT Apr 1, 2023 15:00 - Apr 2, 2023 06:00 PDT

We are updating PowerSchool Core Content to version 23.3.0.0 and Compliance to version 23.3.2.0. Customers with auto-update enabled Content will receive this update during the maintenance window.
Posted on Mar 21, 2023 - 09:03 PDT

PowerSchool eSchoolPlus SIS Compliance 23.3.0.0 - April 1, 2023 9pm to 9am Apr 1, 2023 19:00 - Apr 2, 2023 07:00 PDT

PowerSchool will be deploying Compliance version 23.3.0.0 of PowerSchool eSchoolPlus to your server. During this time, system availability will be limited.
Posted on Mar 15, 2023 - 13:00 PDT

SmartFind Express Absence Management 23.4.0.0 - April 8, 2023 5 am - 8 am Apr 8, 2023 05:00-08:00 PDT

PowerSchool will be deploying version 23.4.0.0 of SmartFind Express Absence Management to your server. The application is expected to remain online during the maintenance window.
Posted on Mar 29, 2023 - 10:14 PDT

Past Incidents

Mar 30, 2023

No incidents reported today.

Mar 29, 2023

Atrieve - some British Columbia divisions cannot login

Resolved - This incident has been confirmed by PLNet to be resolved on their network.
Mar 29, 15:29 PDT

Monitoring - PowerSchool has received feedback from several BC districts that have received reports back from PLNet (NGN) that an issue has been resolved and they have confirmed that users are able to access Atrieve and other applications, at this time.

If your district has been experiencing problems, we encourage you to try again at this time.
Mar 28, 14:32 PDT

Investigating - PowerSchool has determined that any BC district where users are currently unable to log into Atrieve from their divisions' network, are all using the same internet service provider.

We are encouraging districts experiencing login issues to report the problem to their service provider directly so that the service provider is aware of the impact. This problem does not appear to be occurring in our hosting infrastructure and network, as users with different service providers have been successful in accessing Atrieve both yesterday and today.

PowerSchool has contacted the PLNet Helpdesk on behalf of our customers, to see if we can get information on any known incidents and have been provided limited information that an issue has been escalated to Telus.

As a workaround for anyone needing to complete critical tasks, users are creating hot spots with their cell phones to connect to for internet connectivity, to bypass the district's network connection. We have also heard from some of our customers that the issue is also impacting other non-PowerSchool software applications.

We will continue to monitor and gather feedback, however, if you are currently experiencing these problems, please ensure you have submitted a request to your internet service provider for assistance.
Mar 28, 12:02 PDT

Update - We are receiving reports from some BC divisions that they are unable to log into Atrieve. The Atrieve infrastructure is fully responsive, however the BC districts are reporting errors when logging in. We are currently investigating
Mar 28, 06:44 PDT

Monitoring - At this time, communication between divisions' Active Directory servers and our hosting environment has been re-established. Authentication is able to function and users are able to log back in successfully.

We have contacted our hosting vendor and have also asked them to inquire from provincial service providers to understand if there was an incident impacting service, as this incident only impacted our divisions in British Columbia.
Mar 27, 12:56 PDT

Update - Our team continues to investigate and at this time it appears that the network incident is impacting divisions only in British Columbia. The Atrieve infrastructure is fully responsive however, when there are attempts made to connect to BC divisions' Active Directory servers to authenticate users to log into Atrieve, it fails.
Mar 27, 12:34 PDT

Investigating - We are receiving reports from some BC divisions that they are unable to log into Atrieve. Upon investigation, our hosted Atrieve is reporting errors for those divisions as it cannot communicate with the division's local Active Directory server.

PowerSchool has escalated to our network provider to see if there is a networking issue with an upstream service provider or some sort of provincial disruption occurring.
Mar 27, 12:20 PDT

Mar 28, 2023

Mar 27, 2023

Mar 26, 2023

No incidents reported.

Mar 25, 2023

eFinancePlus Releases Mar 24, 9:00 PM - Mar 25, 9:00 AM PT

Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:00 PDT

Scheduled - We are updating eFinancePlus to versions 20.11.56.0, and 19.4.75.0. Customers may experience downtime during the maintenance window.
Mar 20, 11:14 PDT

Performance Matters Assessment 23.3.0.0 Mar 24, 9 PM - Mar 25, 3 AM PT

Completed - The scheduled maintenance has been completed.
Mar 25, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:30 PDT

Scheduled - We are updating Performance Matters Assessment to version 23.3.0.0. The application will have intermittent downtime during the maintenance window.
Mar 21, 09:00 PDT

Mar 24, 2023

Users are unable to login to the Document Cloud portal

Resolved - We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers. We want to thank you again for your patience as we worked to resolve this.
Mar 24, 08:52 PDT

Update - We are continuing to monitor for any further issues.
Mar 24, 07:38 PDT

Monitoring - At this time, we have resolved this issue. While we continue to monitor this issue, please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community if you continue to experience any issues.
Mar 24, 07:34 PDT

Investigating - We are aware of a service interruption with Document Delivery that has caused all US instances of Document Cloud to be temporarily unavailable. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Mar 23, 21:47 PDT

Performance Matters Student OLA - Bad Gateway or delay in loading

Resolved - The issue has been resolved preventing student access to OLA for all customers. If students experience additional issues please attempt to log out and back in to the application. We apologize for the inconvenience this has caused.
Mar 24, 07:27 PDT

Monitoring - The issue causing students to experience Bad Gateways or the inability to log in to OLA is now resolved for most customers. We are monitoring access and any additional issues at this time. We will follow up when this is confirmed to be available for all students. We apologize for any inconvenience this has caused.
Mar 24, 06:24 PDT

Identified - The issue causing students to experience Bad Gateways or the inability to log in to OLA is still being investigated. The issue has been identified and the engineering teams are making progress to restore access. Further updates will be shared as this resolves.
Mar 24, 05:48 PDT

Update - We are continuing to investigate this issue at the highest priority. Students may see a Bad Gateway error or the inability to get to the OLA session. Further updates will be shared as progress is made.
Mar 24, 05:18 PDT

Investigating - We are currently investigating an issue where students are unable to access OLA or receiving a Bad Gateway. Further updates will be shared as this is resolved.
Mar 24, 04:50 PDT

Mar 23, 2023

Naviance - Maintenance - Mar 23, 6:00 PM - Mar 23, 10:00 PM PT

Completed - The scheduled maintenance has been completed.
Mar 23, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 18:01 PDT

Scheduled - We are performing database upgrades on the Naviance system. Customers may experience intermittent connectivity during the maintenance time listed above.
Mar 14, 08:03 PDT

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

PowerSchool SIS Core 23.2.0.1 Mar 19, 3:00 PM - Mar 20, 6:00 AM PT (California Only)

Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 15:00 PDT

Scheduled - We are updating PowerSchool SIS Core to version 23.2.0.1 Customers with auto-update enabled Content will receive this update during the maintenance window. This update is for California customer only.
Mar 15, 12:58 PDT

Ecollect Forms and Enrollment Express 23.3.0.0 - March 19, 2023

Completed - The scheduled maintenance has been completed.
Mar 20, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:01 PDT

Scheduled - We are updating Enrollment Express and eCollect Forms to version 23.3.0.0. There is no downtime expected for this release.
Mar 10, 15:41 PST

Professional Learning 23.3.0.0 - March 19, 2023

Completed - The scheduled maintenance has been completed.
Mar 20, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:02 PDT

Scheduled - PowerSchool will be deploying version 23.3.0.0 of Professional Learning to your server. During this time, system availability will be limited.
Mar 14, 08:04 PDT

Mar 19, 2023

PowerSchool eSchoolPlus SIS 23.2.1.0 Mar 18, 9:00 PM - Mar 19, 9:00 AM PT

Completed - The scheduled maintenance has been completed.
Mar 19, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:01 PDT

Scheduled - PowerSchool will be deploying version 23.2.1.0 of PowerSchool eSchoolPlus SIS to your server. During this time, system availability will be limited.
Mar 10, 15:38 PST

PowerSchool SIS Compliance 23.3.1.0 Mar 18, 3:00 PM - Mar 19, 6:00 AM PT

Completed - The scheduled maintenance has been completed.
Mar 19, 06:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 15:00 PDT

Scheduled - PowerSchool will be deploying Compliance version 23.3.1.0 of PowerSchool SIS to your server. During this time, system availability will be limited. Customers with auto-update enabled Content will receive this update during the maintenance window.

States/Provinces that will be updated for this release.
CAN
• ON
USA
• AZ, CA, IA, IN, ME, MT, NC, PA, SC, TN, TX, VA, VT
Mar 10, 15:49 PST

Mar 18, 2023

eFinancePlus Releases Mar 17, 9:00 PM - Mar 18, 9:00 AM PT

Completed - The scheduled maintenance has been completed.
Mar 18, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:00 PDT

Scheduled - PowerSchool will be deploying versions 19.4.74.0, 20.11.55.0 and 22.4.17.0 of eFinancePlus to your server. During this time, system availability will be limited.
Mar 10, 15:45 PST

Unified Classroom Special Programs 22.11.3.0 - March 17, 2023

Completed - The scheduled maintenance has been completed.
Mar 18, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 19:00 PDT

Scheduled - We will be deploying version 22.11.3.0 to the Unified Classroom Special Programs application. During this time, system availability will be limited.
Mar 3, 09:42 PST

Enrollment 23.3.0.0 Mar 17, 6:00 PM - Mar 18, 12:00 AM PT

Completed - The scheduled maintenance has been completed.
Mar 18, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:01 PDT

Scheduled - PowerSchool will be deploying version 23.3.0.0 of Enrollment to your server. The application is expected to remain online during the maintenance window.
Mar 10, 15:43 PST

Mar 17, 2023

Mar 16, 2023

No incidents reported.