Monitoring - We performed emergency maintenance last night on the existing setup to address the delays to provide relief. Last night after that maintenance, we continued to be able to reproduce the delays seen during our morning peak traffic times. So, we prepared other options to mitigate the disruption this morning. Even with the additional changes within the current setup and attempts to reroute the traffic we saw minimal relief.

While working on the changes to the current setup, we have also been working on more significant changes. We are implementing changes to split a substantial portion of our east coast traffic while also addressing the existing path where we see delays in our infrastructure. We expect to complete this split over the weekend to have better performance for Monday morning.
Dec 3, 12:11 PST
Identified - Our Team Monitoring the situation has seen some continued delays for some users. We are actively working to make additional corrections in our environment presently. We will continue to provide updates on this statuspage here.

The issues we have seen here are solely related to networking infrastructure and connections to your applications hosted on our servers and not with the servers themselves. Our PowerSchool application servers and their data have been operating as expected.

This performance degradation is also only impacting customers in one of our service regions which include the following US states: Arkansas, Connecticut, Washington DC, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Dakota, Nebraska, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Vermont, Wisconsin, West Virginia.
Dec 3, 05:54 PST
Update - Last night we put in place additional diagnostic tools that allowed us to identify intermittent issues with one of our network appliances during peak load periods at the start of the day. This evening, we are taking emergency maintenance to resolve the problems seen with that network appliance. We are also working on other opportunities identified to improve performance and increase our resiliency. We are also working to synthetically recreate the peak load conditions in off-hours through the weekend to validate changes and continue to make improvements.

The issues we have seen here are solely related to networking infrastructure and connections to your applications hosted on our servers and not with the servers themselves. Our PowerSchool application servers and their data have been operating as expected.

This performance degradation is also only impacting customers in one of our service regions which include the following US States: Arkansas, Connecticut, Washington DC, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Dakota, Nebraska, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Vermont, Wisconsin, West Virginia.
Dec 2, 12:06 PST
Update - We are aware of a service disruption/degraded performance with Powerschool SIS November 29, 30 & December 1st, 2nd. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Dec 2, 07:23 PST
Update - We are aware of a service disruption/degraded performance with Powerschool SIS November 29, 30 & December 1st. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Dec 1, 06:08 PST
Update - We are continuing to monitor/investigate this issue as additional reports of improved performance continue. Please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community if you continue to experience any issues.
Nov 30, 15:56 PST
Monitoring - While we continue to monitor/investigate this issue. We are getting positive reports that the Performance is improving. Please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community if you continue to experience any issues.
Nov 30, 09:52 PST
Update - We are aware of a service disruption/degraded performance with Powerschool SIS November 29 & 30th. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Nov 30, 06:15 PST
Update - The issue appears resolved, but we are still investigating to ensure long term stability. Please continue to check this status page for ongoing updates.
Nov 29, 17:15 PST
Update - While we continue to monitor this issue, we are getting positive reports that the Performance is not longer an issue. Please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community if you continue to experience any issues.
Nov 29, 12:44 PST
Update - We are aware of a service disruption/degraded performance with Powerschool SIS.  We continue to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Nov 29, 08:02 PST
Investigating - We are aware of a service disruption/degraded performance with Powerschool SIS. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Nov 29, 05:59 PST

About This Site

Find the status of our Unified Talent Products here: http://talentedstatus.powerschool.com/

BusinessPlus Operational
Cognos Reporting Operational
eFinancePlus Operational
Enrollment Operational
Enrollment Express/ECollect Operational
eSchoolPlus SIS Operational
iNow SIS Operational
Naviance Operational
Perform Enterprise & Professional Learning Operational
Performance Matters Operational
PerformancePlus Operational
PowerSchool Community Operational
PowerSchool L4U Operational
PowerSchool Learning Operational
PowerSchool SIS Operational
PowerSchool Special Programs Operational
Schoology Operational
Trillium SIS Operational
Unified Classroom Operational
Atrieve Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
ADS03 Operational
ADS04 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Friday December 10, 2021 11:00 pm - Saturday December 11, 2021 11:00 pm PST

Product: BusinessPlus

Reason for Maintenance: We are performing operating system patching on PowerSchool BusinessPlus. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Posted on Dec 2, 08:14 PST
This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday, December 11, 2021, 6:00 am - 8:00 am PST

Products impacted: Cognos Reporting

Reason for Maintenance: We are performing system maintenance for customers on the PowerSchool products listed above. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Posted on Dec 3, 16:02 PST
Past Incidents
Dec 5, 2021
Completed - The scheduled maintenance has been completed.
Dec 5, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 20:00 PST
Scheduled - This is a updated notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see the updated details below.

Maintenance Window For Version: Saturday December 4, 2021 8:00pm – Sunday December 5, 2021 8:00am PST
Reason for Maintenance: We are updating PowerSchool eFinancePlus to versions 20.11.24.0. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Dec 3, 13:30 PST
Dec 4, 2021
Completed - The scheduled maintenance has been completed.
Dec 4, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 15:00 PST
Scheduled - We are performing emergency system maintenance on the PowerSchool SIS environment to help address the performance issues reported this week. While we don't expect unavailability related to this change, you may need to sign back into the application intermittently during this period.

Please get in touch with the PowerSchool Support through our PowerSchool Community help portal should you have any questions.
Dec 4, 13:52 PST
Completed - The scheduled maintenance has been completed.
Dec 4, 14:29 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 13:29 PST
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime expected for this maintenance. Please see below details.

Maintenance Window: Saturday, December 4, 2021, 3:00 am - 4:00 am PDT

Products Impacted: Naviance

Reason for Maintenance: We are performing infrastructure maintenance and upgrades on our servers for the PowerSchool Naviance product.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Nov 24, 13:31 PST
Completed - The scheduled maintenance has been completed.
Dec 4, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 11:00 PST
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime expected for this maintenance. Please see below details.

Maintenance Window: Saturday December 4, 2021 11:00 am - 12:00 pm PST

Maintenance Window: Special Programs

Reason for Maintenance: We are performing maintenance on the PowerSchool Special Programs application. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Dec 1, 10:31 PST
Completed - The scheduled maintenance has been completed.
Dec 4, 08:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:00 PST
Scheduled - This is a updated notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see the updated details below.

Maintenance Window: Friday December 3, 2021 8:00pm – Saturday December 4, 2021 8:00am PST

Reason for Maintenance: We are updating PowerSchool eFinancePlus to versions 21.4.10.0, 19.4.43.0, and 5.2.54.0. There will be intermittent connectivity for the duration of the maintenance window.
Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Dec 3, 13:28 PST
Completed - The scheduled maintenance has been completed.
Dec 4, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:00 PST
Scheduled - This is a notice for an upcoming emergency maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Friday December 3rd, 2021 8:00pm - Saturday December 4th, 2021 8:00am PST

Product: eSchoolPlus

Reason for Maintenance: We are updating PowerSchool eSchoolPlus to version 21.4.15.2. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Dec 2, 12:15 PST
Completed - The scheduled maintenance has been completed.
Dec 4, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:01 PST
Scheduled - This is a notice for an upcoming emergency maintenance that is being conducted on our SaaS platform. There is downtime expected for this maintenance. Please see below details.

Maintenance Window: Friday December 3, 2021 9:00 pm – Saturday December 4th 1:00 am PST

Maintenance Window: Unified Classroom

Reason for Maintenance: We are performing maintenance on the PowerSchool Unified Classroom to improve performance. There will be intermittent connectivity for the duration of the maintenance window.




Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Dec 3, 12:19 PST
Dec 3, 2021
Completed - The scheduled maintenance has been completed.
Dec 3, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 18:00 PST
Scheduled - This is a notice for an upcoming emergency maintenance that is being conducted on our SaaS platform.There is Intermittent downtime associated with this maintenance. Please see below details.

Maintenance Window: Friday December 3rd, 2021 9:00pm - 11:00pm EST

Product: PowerSchool SIS

Reason for Maintenance: We are performing emergency system maintenance for customers on the PowerSchool SIS to help address the performance issues reported this week. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Dec 3, 15:14 PST
Resolved - Users experiencing degraded service encountered a blank page while using Unified Classroom. The team identified and resolved the cause of the issue. We apologize for the inconvenience.
Dec 3, 05:40 PST
Dec 2, 2021
Completed - The scheduled maintenance has been completed.
Dec 2, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 15:00 PST
Scheduled - This is a notice for an upcoming emergency maintenance that is being conducted on our SaaS platform.There is Intermittent downtime associated with this maintenance. Please see below details.

Maintenance Window: Thursday December 2, 2021 6:00pm - 7:00pm EST

Product: PowerSchool SIS

Reason for Maintenance: We are performing emergency system maintenance for customers on the PowerSchool SIS to help address the performance issues reported this week. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Dec 2, 12:11 PST
Resolved - This incident has been resolved.
Dec 2, 14:13 PST
Update - We are continuing to monitor for any further issues.
Nov 16, 09:15 PST
Monitoring - Due to severe weather conditions in British Columbia, our network service providers are reporting that customers are experiencing slow network speeds and congestion throughout British Columbia, where our western Canadian hosting operations reside.

We are working with our service providers to monitor any issues. We want to alert you in case users are experiencing performance degradation due to this extreme weather event. Thank you for your patience and understanding on this matter.
Nov 16, 09:15 PST
Resolved - Imperva reports that a fix has been applied to the impacted data center. Services should be returned to normal. This issue only affected some customers and did not impact PowerSchool's servers or our customer's data.
Dec 2, 13:22 PST
Identified - PowerSchool teams have become aware of an issue with one of our service providers which is causing some PowerSchool customers to receive 'Error Code 20' when attempting to connect. We are working with the service provider directly to reach a resolution as quickly as possible. You can find the status of this issue on their page at status.imperva.com. We will continue to provide updates as soon as we have them.
Dec 2, 12:40 PST
Resolved - This incident has been resolved.
Dec 2, 07:33 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 07:21 PST
Investigating - Some users are experiencing degraded service while using Unified Classroom. Re-loading the page may resolve the issue. We are investigating and will provide further updates.
Dec 2, 07:13 PST
Dec 1, 2021
Resolved - This incident has been resolved.
Dec 1, 11:45 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 10:21 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 1, 09:43 PST
Investigating - Some users are experiencing degraded service while using Unified Classroom. Re-loading the page may resolve the issue. We are investigating and will provide further updates.
Dec 1, 09:19 PST
Nov 30, 2021
Nov 29, 2021
Nov 28, 2021
Completed - The scheduled maintenance has been completed.
Nov 28, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 15:00 PST
Scheduled - This is a notice for an upcoming Emergency maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday, November 27th, 2021 3:00pm – Sunday, November 28th, 2021 6:00am PST

Product: PowerSchool SIS

States and Provinces Impacted: Indiana, Maine, New Jersey, New York, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Vermont, and Manitoba

Reason for Maintenance: We are updating PowerSchool SIS State Reporting Content to version 21.11.2.0.
Customers with auto-update enabled will receive this update during the maintenance window according to the schedule published above.

Should you have any questions or would like to schedule your update for an earlier time, please feel free to contact support through our PowerSchool Community help portal.
Nov 23, 12:05 PST
Nov 27, 2021
Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021
Completed - The scheduled maintenance has been completed.
Nov 22, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 11:00 PST
Scheduled - We will be completing emergency maintenance to Automated Dispatch (ADS). During this time, ADS will not callout. When the maintenance completes, ADS callouts will resume.
Nov 22, 10:33 PST
Nov 21, 2021
Completed - The scheduled maintenance has been completed.
Nov 21, 06:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 15:03 PST
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday, November 20th 2021, 3:00pm – Sunday, November 21st 2021, 6:00am PST

Product: PowerSchool SIS

Reason for Maintenance: We are updating PowerSchool SIS State Reporting Content to version 21.11.1.2. Customers with auto-update enabled will receive this update during the maintenance window.

Should you have any questions or would like to schedule your update for an earlier time, please feel free to contact support through our PowerSchool Community help portal
Nov 17, 09:27 PST