Monitoring - A fix has been implemented that will allow Comma Seperated (CSV) files to be imported.
Nov 21, 2024 - 09:33 PST
Identified - The Team is aware of the changes College Board has made to the PSAT scores import file and is working quickly to adjust the Scores Import to adapt to these changes.
Nov 14, 2024 - 08:42 PST
We are updating PowerSchool eSchoolPlus SIS compliance to version 24.12.0.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window. Posted on
Dec 03, 2024 - 15:44 PST
The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot. Posted on
Dec 03, 2024 - 15:43 PST
PowerSchool is performing system maintenance on Special Programs. During the maintenance window the system availability will be limited. Posted on
Dec 03, 2024 - 12:39 PST
We are updating PowerSchool SIS State/Provincial Reporting Content to version 24.12.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
This maintenance will not affect AL, NC, Stride, and International customers operating from Sunday to Thursday. Posted on
Dec 04, 2024 - 13:11 PST
PowerSchool will be deploying version 24.12.0.0 of Professional Learning & Perform Enterprise to your server. During the maintenance window the system availability will be limited. Posted on
Nov 25, 2024 - 10:40 PST
PowerSchool will be deploying version 22.4.38.2 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window. Posted on
Dec 06, 2024 - 12:44 PST
We are updating PowerSchool SIS Core to version 24.11.0.0. Customers with auto-update enabled content will receive this update during the maintenance window. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
This maintenance will affect international customers operating from Sunday to Thursday only. Posted on
Dec 05, 2024 - 12:06 PST
PowerSchool is performing system maintenance on PowerSchool SIS, which includes Full VM restart to complete OS patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
This maintenance will only impact international customers operating from Sunday to Thursday. Posted on
Nov 22, 2024 - 13:16 PST
PowerSchool will be deploying version 24.11.1.0 to your Special Programs Production Environment. System availability will be limited during the maintenance window. Posted on
Dec 04, 2024 - 09:56 PST
PowerSchool will be deploying version 24.12.0.0 of Enrollment to your server. During the maintenance window the system availability will be limited. Posted on
Dec 06, 2024 - 11:16 PST
PowerSchool will be conducting Infrastructure Firewall Maintenance on the PowerSchool SIS, Analytics & Insights, Enrollment, Special Programs, Allovue, Connected Intelligence, and DEX. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity. Posted on
Nov 25, 2024 - 13:06 PST
PowerSchool is performing network maintenance on BusinessPlus and eFinancePlus. During this maintenance window, system availability will be limited. Posted on
Dec 03, 2024 - 15:41 PST
Completed -
The scheduled maintenance has been completed.
Dec 5, 05:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 17:30 PST
Scheduled -
We are updating PowerSchool SIS State/Provincial Reporting Content to version 24.12.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Dec 3, 15:40 PST
Completed -
The scheduled maintenance has been completed.
Dec 4, 22:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 17:00 PST
Scheduled -
This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance
Dec 3, 15:38 PST
Resolved -
We have successfully resolved this issue at this time. If you sent a phone broadcast that failed to deliver calls during this time, you can now re-send the broadcast. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Dec 4, 15:25 PST
Monitoring -
At this time, we have resolved this issue. While we continue to monitor this issue, if you continue to experience any issues, please reach out to PowerSchool Support via phone, web or chat through our PowerSchool Community.
Dec 4, 15:12 PST
Investigating -
We are aware of an issue with SchoolMessenger Communicate where some phone broadcasts are not sending and the use of the Call Me To Record feature is intermittently failing. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Dec 4, 14:46 PST
Resolved -
Our Partners at Common App have confirmed they have corrected all identified forms so they are delivered.
Dec 3, 10:34 PST
Update -
Common App is aware that there have been some instances where recommendation forms were successfully submitted in Common App but were not delivered to colleges as expected.
This issue impacted Common App recommenders as well as those who submit forms through a college and career readiness partner. While Common App has resolved most of these instances you may still receive a message from colleges requesting the information be submitted directly to them. You are encouraged to send any information being requested of you from colleges per their requests.
Common App is actively working on solutions to deliver any remaining impacted forms to our colleges as soon as possible. Common App regrets the inconvenience this may have caused. If you still have additional questions, please reach out to Powerschool’s support team.
Nov 21, 12:22 PST
Monitoring -
We are aware of an issue with Common App where some successfully submitted documents were not delivered or were delivered with missing documents. The documents were correctly submitted from Naviance to Common App, so the status in Naviance is accurate. The problem lies in the delivery from Common App to member universities and affects documents from various sources, not just Naviance.
Common App has been working retroactively and had resent documents to colleges affected. If you receive reports of missing documents, please contact the Naviance support team. We are working closely with our partners at Common App to identify and verify the status of affected documents and determine if any action is needed.
The integration between Naviance and Common App is functioning as expected, and the status for submitted documents remains correct.
Nov 14, 11:05 PST
Resolved -
This incident has been resolved.
Dec 2, 07:14 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 2, 07:07 PST
Identified -
We have identified an issue that is leading to intermittent slowness in response times. Our team is addressing this issue and will update you as we progress towards resolution.
Dec 2, 06:44 PST
Completed -
The scheduled maintenance has been completed.
Nov 30, 06:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:00 PST
Scheduled -
PowerSchool will be deploying version 24.11.0.0 of Performance Matters Assessment & Performance Matters Advanced Reporting to your server. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Nov 20, 08:32 PST
Resolved -
This incident has been resolved. Atrieve is available to all users on BC11.
Nov 28, 17:59 PST
Investigating -
We have received reports that some users are experiencing degradation while using Atrieve (on BC11), or once they log out, they cannot log back in. We are currently investigating this incident.
Nov 28, 17:25 PST
Completed -
The scheduled maintenance has been completed.
Nov 24, 00:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 23:00 PST
Scheduled -
PowerSchool is performing system maintenance on eFinancePlus which includes restart of SQL services. During the maintenance window the system availability will be limited.
Nov 21, 12:45 PST
Completed -
The scheduled maintenance has been completed.
Nov 23, 08:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 02:00 PST
Scheduled -
PowerSchool will be deploying version 24.11.0.0 of SmartFind Express Absence Management to your server. The application will remain online during the maintenance window.
Nov 18, 09:22 PST