In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 16:02 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Monday October 18, 2021, 4:00pm – Tuesday October 19, 2021, 6:00am PDT

Product: PowerSchool SIS

States and Provinces impacted: Manitoba, Alabama, Colorado, Louisiana, Montana, New Mexico, New York, South Carolina, Tennessee, Virginia, Washington, Wisconsin

Reason for Maintenance: We are updating PowerSchool SIS State Reporting Content to version 21.10.1.1. Customers with auto-update enabled will receive this update during the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.

About This Site

Find the status of our Unified Talent Products here: http://talentedstatus.powerschool.com/

BusinessPlus Operational
Cognos Reporting Operational
eFinancePlus Operational
Enrollment Operational
Enrollment Express/ECollect Operational
eSchoolPlus SIS Operational
iNow SIS Operational
Naviance Operational
Perform Enterprise & Professional Learning Operational
Performance Matters Operational
PerformancePlus Operational
PowerSchool Community Operational
PowerSchool L4U Operational
PowerSchool Learning Operational
PowerSchool SIS Under Maintenance
PowerSchool Special Programs Operational
Schoology Operational
Trillium SIS Operational
Unified Classroom Operational
Atrieve Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
ADS03 Operational
ADS04 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Friday October 22, 2021 9:00 pm - Saturday October 23, 2021 5:30 am PDT

Product: eSchoolPlus

Reason for Maintenance: We are performing operating system patching on PowerSchool eSchoolPlus. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Posted on Oct 7, 08:55 PDT
This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime expected for this maintenance. Please see below details.

Maintenance Window: Saturday, October 23, 2021, 3:00 am - 3:30 am PDT

Products Impacted: Naviance

Reason for Maintenance: We are performing infrastructure maintenance and upgrades on our servers for the PowerSchool Naviance product.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Posted on Oct 15, 13:49 PDT
This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday, October 23rd, 2021 3:00pm - Sunday, October 24th 5:00pm PDT

Product: PowerSchool SIS

Reason for Maintenance: We are updating your environment to the latest Oracle version (19c) supported by the PowerSchool SIS. This upgrade will enable us to continue to provide security updates and stability in the database PowerSchool SIS uses. Please note that only a portion of PowerSchool SIS Customers will be affected by this maintenance.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Posted on Oct 1, 10:09 PDT
This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday October 23, 2021 8:30 pm – Sunday October 24, 9:30 am PDT

Products impacted: eFinancePlus, IEPPlus, and Cognos Reporting

Reason for Maintenance: We are performing system maintenance for customers on the PowerSchool products listed above. There will be intermittent connectivity for the duration of the maintenance window.
Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Posted on Oct 7, 08:59 PDT
This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Friday October 29,2021 10:00 pm - Sunday October 31,2021 10:15 pm PDT

Products: PerformancePlus

Reason for Maintenance: We are performing operating system patching on PowerSchool PerformancePlus. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Posted on Oct 13, 10:05 PDT
This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday, October 30th, 2021 3:00pm - Sunday, October 31st 5:00pm PDT

Product: PowerSchool SIS

Reason for Maintenance: We are updating your environment to the latest Oracle version (19c) supported by the PowerSchool SIS. This upgrade will enable us to continue to provide security updates and stability in the database PowerSchool SIS uses. Please note that only a portion of PowerSchool SIS Customers will be affected by this maintenance.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Posted on Oct 1, 10:10 PDT
This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday, November 6th, 2021 3:00pm - Sunday, November 7th 5:00pm PDT

Product: PowerSchool SIS

Reason for Maintenance: We are updating your environment to the latest Oracle version (19c) supported by the PowerSchool SIS. This upgrade will enable us to continue to provide security updates and stability in the database PowerSchool SIS uses. Please note that only a portion of PowerSchool SIS Customers will be affected by this maintenance.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Posted on Oct 1, 10:14 PDT
This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime expected for this maintenance. Please see below details.

Maintenance Window: Saturday, November 20, 2021, 3:00 am - 3:30 am PDT

Products Impacted: Naviance

Reason for Maintenance: We are performing infrastructure maintenance and upgrades on our servers for the PowerSchool Naviance product.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Posted on Oct 15, 13:51 PDT
Past Incidents
Oct 19, 2021

No incidents reported today.

Oct 18, 2021

Unresolved incident: PowerSchool SIS Compliance Emergency Release Oct 18, 4pm – Oct 19, 6am PDT.

Oct 17, 2021
Completed - The scheduled maintenance has been completed.
Oct 17, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 15:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday, October 16th, 2021 3:00pm - Sunday, October 17th 5:00pm PDT

Product: PowerSchool SIS

Reason for Maintenance: We are updating your environment to the latest Oracle version (19c) supported by the PowerSchool SIS. This upgrade will enable us to continue to provide security updates and stability in the database PowerSchool SIS uses. Please note that only a portion of PowerSchool SIS Customers will be affected by this maintenance.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Oct 1, 10:06 PDT
Oct 16, 2021
Completed - The scheduled maintenance has been completed.
Oct 16, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Friday October 15th, 2021 9:00pm - Saturday October 16th, 2021 9:00am PDT
Product: eSchoolPlus

Reason for Maintenance: We are updating PowerSchool eSchoolPlus to version 21.4.13.0. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Oct 14, 07:23 PDT
Completed - The scheduled maintenance has been completed.
Oct 16, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 PDT
Scheduled - This is a updated notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see the updated details below.

Maintenance Window: Friday October 15, 2021 9:00pm – Saturday October 16, 2021 9:00am PDT

Product: eFinancePlus

Reason for Maintenance: We are updating PowerSchool eFinancePlus to version 21.4.7.0. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Oct 8, 09:22 PDT
Completed - The scheduled maintenance has been completed.
Oct 16, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 PDT
Scheduled - This is a updated notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see the updated details below.

Maintenance Window: Friday October 15, 2021 9:00pm – Saturday October 16, 2021 9:00am PDT

Product: eFinancePlus

Reason for Maintenance: We are updating PowerSchool eFinancePlus to versions 21.4.7.0, 19.4.40.0, 5.2.51.0.
There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Oct 7, 11:43 PDT
Completed - The scheduled maintenance has been completed.
Oct 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 19:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is no downtime associated with this maintenance. Please see below details.

Product: Enrollment

Maintenance Window: Friday October 15, 2021 7:00pm – Saturday October 16, 2021 2:00am PDT

Reason for Maintenance: We are updating PowerSchool Enrollment to version 21.9.1.0
Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Oct 7, 10:04 PDT
Oct 15, 2021
Completed - The scheduled maintenance has been completed.
Oct 15, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 19:04 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is no downtime associated with this maintenance. Please see below details.

Product: Ecollect Forms, Enrollment Express

Maintenance Window: Friday, October 15th, 2021 7:00pm - 9:30 pm PDT

Reason for Maintenance: We are updating Ecollect Forms and Enrollment Express to version 21.9.1.0
Oct 15, 08:46 PDT
Oct 14, 2021

No incidents reported.

Oct 13, 2021
Resolved - The incident has been resolved. Thank you for your patience.
Oct 13, 11:28 PDT
Monitoring - A fix has been applied so end users can authenticate into Unified Classroom successfully. We are continuing to monitor performance. Thank you for your patience.
Oct 13, 10:22 PDT
Investigating - We are actively investigating an issue where users are unable to authenticate into Unified Classroom successfully. We will provide further updates as we have more information. We apologize for the inconvenience.
Oct 13, 08:26 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 18:00 PDT
Scheduled - This is a updated notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see the updated details below.

Maintenance Window: Tuesday October 12, 2021 6:00pm - Wednesday October 13, 2021 3:00am PDT

Product: eFinancePlus

Reason for Maintenance: We are updating PowerSchool eFinancePlus to versions 19.4.40.0, 5.2.51.0 earlier than what was communicated to meet state reporting requirements. There will be intermittent connectivity for the duration of the maintenance window.
Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Oct 8, 13:35 PDT
Oct 12, 2021
Oct 11, 2021

No incidents reported.

Oct 10, 2021
Completed - The scheduled maintenance has been completed.
Oct 10, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 15:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday, October 9th, 2021 3:00pm - Sunday, October 10th 5:00pm PDT

Product: PowerSchool SIS

Reason for Maintenance: We are updating your environment to the latest Oracle version (19c) supported by the PowerSchool SIS. This upgrade will enable us to continue to provide security updates and stability in the database PowerSchool SIS uses. Please note that only a portion of PowerSchool SIS Customers will be affected by this maintenance.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Oct 1, 10:05 PDT
Oct 9, 2021
Completed - The scheduled maintenance has been completed.
Oct 9, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 23:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Friday October 8, 2021 11:00 pm - Saturday October 9, 2021 11:00 pm PDT

Product: BusinessPlus

Reason for Maintenance: We are performing operating system patching on PowerSchool BusinessPlus. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Sep 28, 08:43 PDT
Resolved - Our team has implemented a fix to resolve loading issues when accessing Schoology loading. The site is operating normally but may require a refresh in your web browser. The team will continue to monitor the results of the fix and site performance. Thank you for your patience.
Oct 9, 11:29 PDT
Investigating - Some users are experiencing degraded service while using Schoology Learning. We are investigating and will provide further updates.
Oct 9, 11:02 PDT
Completed - The scheduled maintenance has been completed.
Oct 9, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 PDT
Scheduled - This is a updated notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see the updated details below.

Maintenance Window: Friday October 8, 2021 9:00pm – Saturday October 9, 2021 9:00am PDT

Product: eFinancePlus

Reason for Maintenance: We are updating PowerSchool eFinancePlus to version 20.11.21.0. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Oct 7, 11:42 PDT
Completed - The scheduled maintenance has been completed.
Oct 9, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Friday October 8th, 2021 9:00pm - Saturday October 9th, 2021 9:00am PDT

Product: eSchoolPlus

Reason for Maintenance: We are updating PowerSchool eSchoolPlus to version 21.4.12.0. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Oct 7, 11:14 PDT
Resolved - This incident has been resolved.
Oct 9, 08:28 PDT
Monitoring - Most users should have regained access but any remaining login issues should resolve over the next several hours. If users still experience a login page that is not expected on 10-10-21, please alert our support team.
Oct 9, 08:25 PDT
Identified - The source of the issue has been identified. The process has been initiated to address it and users will begin to have access to the login page or SSO access over the next several hours. We expect this to be fully resolved within the next 24 hours but most users will have access much sooner. The issue today is not related to site issues experienced earlier this week.
Oct 9, 07:58 PDT
Investigating - We are investigating an issue causing the login page to redirect incorrectly. Our engineering teams are investigating. We will update here when this is resolved.
Oct 9, 07:06 PDT
Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 04:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime expected for this maintenance. Please see below details.

Maintenance Window: Saturday, October 9, 2021, 4:00 am - 6:00 am PDT

Products Impacted: Schoology

Reason for Maintenance: We are performing infrastructure maintenance and upgrades on our servers for the PowerSchool Schoology product.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Sep 30, 08:43 PDT
Oct 8, 2021
Resolved - This incident has been resolved and stability will continue to be closely monitored.
Oct 8, 13:40 PDT
Update - The hot fix for Performance Matters has completed successfully. At this time the site is fully operational and if users were logged out, they may just need to log back in to the site.
Oct 7, 12:22 PDT
Update - We have identified the issue causing latency and log in problems for Performance Matters and will be issuing a hot fix release at 2:30 PM EST today (10/7/2021). This will cause all users to be logged out and this is expected. Users will be required to log back in to access the site again. This will not affect students in testing and they will not be required to log back in.
Oct 7, 11:18 PDT
Monitoring - We have identified an issue with some of the queries on the site causing some issues with site latency and access. As of right now, the site is currently accessible and we are working on a hot fix to permanently resolve the issue.
Oct 7, 09:36 PDT
Investigating - The Performance Matters site is currently inaccessible. We are working to resolve the issue as quickly as possible.
Oct 7, 06:52 PDT
Monitoring - Performance Matters site is currently functioning as expected. We will continue to monitor for any unexpected behavior throughout the day and will update this page with any further findings or issues.
Oct 7, 05:28 PDT
Update - We are currently heavily monitoring the site for continued issues and will continue through the day on Thursday 10/6/2021. We apologize for any inconvenience caused and greatly appreciate your patience as we continue to work through this issue.
Oct 6, 18:19 PDT
Update - We are still investigating the cause of the issue with the performance of the Performance Matters site. Please keep referring to this page for all continued updates.
Oct 6, 12:57 PDT
Update - We are continuing to investigate the issue causing error messages and time outs when attempting to access Performance Matters. While students taking tests have been mostly unaffected, there may be slight disruptions for students actively taking a test. They may have an issue navigating from one question to the next. This should be a rather minor disruption for students and should return to normal within 10 minutes of them first seeing the error.
Oct 6, 08:54 PDT
Investigating - We are aware of an issue with Performance Matters and the ability to log in to the site. We are currently investigating the issue and will update again as soon as we have a resolution.
Oct 6, 06:16 PDT
Oct 7, 2021
Completed - The scheduled maintenance has been completed.
Oct 7, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 17:05 PDT
Scheduled - There is downtime associated with this maintenance.

Maintenance Window: Thursday, October 7th 5:00 PM - 5:30 PM PT

Product: Performance Matters

Reason for Maintenance: Infrastructure configuration updates are being applied to improve performance within the system.
Oct 7, 14:41 PDT
Resolved - All Atrieve systems have been returned to normal operations.
Oct 7, 12:20 PDT
Update - All hosted solutions and ADS servers are operational, we care continuing to monitor and will provide an update as soon as we identify root cause.
Oct 7, 08:04 PDT
Monitoring - Please note that our Hosted Solutions are up and running, and we are continuing to monitor and investigate.
Oct 7, 07:26 PDT
Investigating - The Atrieve team is actively working to resolve the outage.
Oct 7, 02:22 PDT
Oct 6, 2021
Oct 5, 2021
Resolved - The team has confirmed that the implemented fix has resolved this issue. Users should now be able to navigate the mobile app.
Oct 5, 06:54 PDT
Identified - Our team has identified the issue and a fix is being applied. We will provide further updates as we have more information.
Oct 5, 06:31 PDT
Investigating - The team is investigating an issue where users are being redirected to the Schoology login page when attempting to access Test/quiz, Assessment, or Google/OneDrive assignments on the mobile app. We recommend using a desktop browser for now.

We are investigating and will provide further updates as we have more information. We apologize for the inconvenience.
Oct 5, 06:16 PDT
Completed - The scheduled maintenance has been completed.
Oct 5, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 21:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Product: Special Programs

Maintenance Window: Monday October 4, 2021, 9:00 pm - Tuesday October 5, 2021, 2:00am PDT

Reason for Maintenance: The maintenance initially scheduled to occur Friday, October 1st, for Special Programs Release 21.6.3.0 had to be delayed. To ensure our customers have the features and fixes they expected, we will be updating PowerSchool Special Programs to version 21.6.3.0 tonight during the maintenance window above. There will be intermittent connectivity for the duration of the maintenance.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Oct 4, 12:10 PDT