All Systems Operational

About This Site

Find the status of our Unified Talent Products here: http://talentedstatus.powerschool.com/

Applicant Tracking Operational
Atrieve Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
ADS03 Operational
ADS04 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
BusinessPlus Operational
Cognos Reporting Operational
eFinancePlus Operational
Enrollment Operational
Enrollment Express/ECollect Operational
L4U Operational
Naviance Operational
Perform Enterprise & Professional Learning Operational
Performance Matters Operational
PerformancePlus Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool Community Operational
PowerSchool SIS Operational
PowerSchool Trillium SIS Operational
Schoology Operational
Schoology Canada Operational
Schoology Operational
SmartFind Express Operational
Unified Classroom Behavior Support Operational
Unified Classroom Special Programs Operational
Unified Insights Operational
Unified Classroom Curriculum & Instruction ? Operational
PowerPack Operational
Student Alert Management Operational
Early Warning System (EWS) Operational
Locker Management Operational
Flex Mailer Operational
Web Reports Operational
Utility Dashboard Operational
Enhanced PowerLunch Operational
Service Manager Operational
Document Cloud (US & Canada) Operational
Document Delivery US Operational
Document Signature US Operational
Document Management US Operational
Document Delivery Canada Operational
Document Signature Canada Operational
Document Management Canada Operational
Document Library Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We are performing system maintenance on the Schoology system. The application will be unavailable for the majority of the window.
Posted on Mar 21, 2023 - 08:55 PDT
We are updating PowerSchool Core Content to version 23.3.0.0 and Compliance to version 23.3.2.0. Customers with auto-update enabled Content will receive this update during the maintenance window.
Posted on Mar 21, 2023 - 09:03 PDT
PowerSchool will be deploying Compliance version 23.3.0.0 of PowerSchool eSchoolPlus to your server. During this time, system availability will be limited.
Posted on Mar 15, 2023 - 13:00 PDT
PowerSchool will be deploying version 23.4.0.0 of SmartFind Express Absence Management to your server. The application is expected to remain online during the maintenance window.
Posted on Mar 29, 2023 - 10:14 PDT
Past Incidents
Mar 30, 2023

No incidents reported today.

Mar 29, 2023
Resolved - This incident has been confirmed by PLNet to be resolved on their network.
Mar 29, 15:29 PDT
Monitoring - PowerSchool has received feedback from several BC districts that have received reports back from PLNet (NGN) that an issue has been resolved and they have confirmed that users are able to access Atrieve and other applications, at this time.

If your district has been experiencing problems, we encourage you to try again at this time.

Mar 28, 14:32 PDT
Investigating - PowerSchool has determined that any BC district where users are currently unable to log into Atrieve from their divisions' network, are all using the same internet service provider.

We are encouraging districts experiencing login issues to report the problem to their service provider directly so that the service provider is aware of the impact. This problem does not appear to be occurring in our hosting infrastructure and network, as users with different service providers have been successful in accessing Atrieve both yesterday and today.

PowerSchool has contacted the PLNet Helpdesk on behalf of our customers, to see if we can get information on any known incidents and have been provided limited information that an issue has been escalated to Telus.

As a workaround for anyone needing to complete critical tasks, users are creating hot spots with their cell phones to connect to for internet connectivity, to bypass the district's network connection. We have also heard from some of our customers that the issue is also impacting other non-PowerSchool software applications.

We will continue to monitor and gather feedback, however, if you are currently experiencing these problems, please ensure you have submitted a request to your internet service provider for assistance.

Mar 28, 12:02 PDT
Update - We are receiving reports from some BC divisions that they are unable to log into Atrieve. The Atrieve infrastructure is fully responsive, however the BC districts are reporting errors when logging in. We are currently investigating
Mar 28, 06:44 PDT
Monitoring - At this time, communication between divisions' Active Directory servers and our hosting environment has been re-established. Authentication is able to function and users are able to log back in successfully.

We have contacted our hosting vendor and have also asked them to inquire from provincial service providers to understand if there was an incident impacting service, as this incident only impacted our divisions in British Columbia.

Mar 27, 12:56 PDT
Update - Our team continues to investigate and at this time it appears that the network incident is impacting divisions only in British Columbia. The Atrieve infrastructure is fully responsive however, when there are attempts made to connect to BC divisions' Active Directory servers to authenticate users to log into Atrieve, it fails.
Mar 27, 12:34 PDT
Investigating - We are receiving reports from some BC divisions that they are unable to log into Atrieve. Upon investigation, our hosted Atrieve is reporting errors for those divisions as it cannot communicate with the division's local Active Directory server.

PowerSchool has escalated to our network provider to see if there is a networking issue with an upstream service provider or some sort of provincial disruption occurring.

Mar 27, 12:20 PDT
Mar 28, 2023
Mar 27, 2023
Mar 26, 2023

No incidents reported.

Mar 25, 2023
Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:00 PDT
Scheduled - We are updating eFinancePlus to versions 20.11.56.0, and 19.4.75.0. Customers may experience downtime during the maintenance window.
Mar 20, 11:14 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:30 PDT
Scheduled - We are updating Performance Matters Assessment to version 23.3.0.0. The application will have intermittent downtime during the maintenance window.
Mar 21, 09:00 PDT
Mar 24, 2023
Resolved - We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers. We want to thank you again for your patience as we worked to resolve this.
Mar 24, 08:52 PDT
Update - We are continuing to monitor for any further issues.
Mar 24, 07:38 PDT
Monitoring - At this time, we have resolved this issue. While we continue to monitor this issue, please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community if you continue to experience any issues.
Mar 24, 07:34 PDT
Investigating - We are aware of a service interruption with Document Delivery that has caused all US instances of Document Cloud to be temporarily unavailable. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Mar 23, 21:47 PDT
Resolved - The issue has been resolved preventing student access to OLA for all customers. If students experience additional issues please attempt to log out and back in to the application. We apologize for the inconvenience this has caused.
Mar 24, 07:27 PDT
Monitoring - The issue causing students to experience Bad Gateways or the inability to log in to OLA is now resolved for most customers. We are monitoring access and any additional issues at this time. We will follow up when this is confirmed to be available for all students. We apologize for any inconvenience this has caused.
Mar 24, 06:24 PDT
Identified - The issue causing students to experience Bad Gateways or the inability to log in to OLA is still being investigated. The issue has been identified and the engineering teams are making progress to restore access. Further updates will be shared as this resolves.
Mar 24, 05:48 PDT
Update - We are continuing to investigate this issue at the highest priority. Students may see a Bad Gateway error or the inability to get to the OLA session. Further updates will be shared as progress is made.
Mar 24, 05:18 PDT
Investigating - We are currently investigating an issue where students are unable to access OLA or receiving a Bad Gateway. Further updates will be shared as this is resolved.
Mar 24, 04:50 PDT
Mar 23, 2023
Completed - The scheduled maintenance has been completed.
Mar 23, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 18:01 PDT
Scheduled - We are performing database upgrades on the Naviance system. Customers may experience intermittent connectivity during the maintenance time listed above.
Mar 14, 08:03 PDT
Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023
Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 15:00 PDT
Scheduled - We are updating PowerSchool SIS Core to version 23.2.0.1 Customers with auto-update enabled Content will receive this update during the maintenance window. This update is for California customer only.
Mar 15, 12:58 PDT
Completed - The scheduled maintenance has been completed.
Mar 20, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:01 PDT
Scheduled - We are updating Enrollment Express and eCollect Forms to version 23.3.0.0. There is no downtime expected for this release.
Mar 10, 15:41 PST
Completed - The scheduled maintenance has been completed.
Mar 20, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:02 PDT
Scheduled - PowerSchool will be deploying version 23.3.0.0 of Professional Learning to your server. During this time, system availability will be limited.
Mar 14, 08:04 PDT
Mar 19, 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:01 PDT
Scheduled - PowerSchool will be deploying version 23.2.1.0 of PowerSchool eSchoolPlus SIS to your server. During this time, system availability will be limited.
Mar 10, 15:38 PST
Completed - The scheduled maintenance has been completed.
Mar 19, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 15:00 PDT
Scheduled - PowerSchool will be deploying Compliance version 23.3.1.0 of PowerSchool SIS to your server. During this time, system availability will be limited. Customers with auto-update enabled Content will receive this update during the maintenance window.

States/Provinces that will be updated for this release.
CAN
• ON
USA
• AZ, CA, IA, IN, ME, MT, NC, PA, SC, TN, TX, VA, VT

Mar 10, 15:49 PST
Mar 18, 2023
Completed - The scheduled maintenance has been completed.
Mar 18, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:00 PDT
Scheduled - PowerSchool will be deploying versions 19.4.74.0, 20.11.55.0 and 22.4.17.0 of eFinancePlus to your server. During this time, system availability will be limited.
Mar 10, 15:45 PST
Completed - The scheduled maintenance has been completed.
Mar 18, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 19:00 PDT
Scheduled - We will be deploying version 22.11.3.0 to the Unified Classroom Special Programs application. During this time, system availability will be limited.
Mar 3, 09:42 PST
Completed - The scheduled maintenance has been completed.
Mar 18, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:01 PDT
Scheduled - PowerSchool will be deploying version 23.3.0.0 of Enrollment to your server. The application is expected to remain online during the maintenance window.
Mar 10, 15:43 PST
Mar 17, 2023
Mar 16, 2023

No incidents reported.