Atrieve - network interruptions may be causing timeouts of the application
Update - We have applied changes in an effort to minimize and ultimately eliminate the application disconnects that users have been experiencing. Since the changes have been applied we have not yet seen further disconnections, however due to the inconsistent behaviour we continue to closely monitor and assess the situation.

This incident is still under investigation and further actions may be required to bring it to resolution.
May 10, 11:27 PDT
Investigating - We are continuing to investigate network connection drops. At random intervals, we are seeing network devices attempting to failover, at which time connections can be dropped. We have made changes in an effort to minimize the incident and are actively working through system logs while we continue to work to bring the incident to resolution.
May 10, 10:27 PDT
Monitoring - Our team is continuing to monitor for network disruptions that may impact access to Atrieve.
May 9, 17:14 PDT
Investigating - We are currently investigating possible network interruptions by our upstream providers that may be impacting access to hosted Atrieve.
Be advised you may experience timeouts or be required to log back into Atrieve until this is resolved.

Our team is actively investigating to mitigate the incident as quickly as possible.
May 9, 13:38 PDT

About This Site

Find the status of our Unified Talent Products here: http://talentedstatus.powerschool.com/

Applicant Tracking Operational
BusinessPlus Operational
Cognos Reporting Operational
eFinancePlus ? Operational
Enrollment Operational
Enrollment Express/ECollect Operational
eSchoolPlus SIS Operational
Unified Insights (Hoonuit) Operational
iNow SIS Operational
Kickboard Operational
Naviance Operational
Perform Enterprise & Professional Learning Operational
Performance Matters Operational
PerformancePlus Operational
PowerSchool Community Operational
PowerSchool L4U Operational
PowerSchool Learning Operational
PowerSchool SIS Operational
PowerSchool Special Programs Operational
Schoology Operational
SmartFind Express Operational
Trillium SIS Operational
Unified Classroom Operational
Atrieve Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
ADS03 Operational
ADS04 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PowerSchool Enrollment 22.5.0. Release May 20, 6pm - May 21, 12am PDT May 20, 18:00 - May 21, 00:00 PDT
This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is no downtime associated with this maintenance. Please see below details.

Product: Enrollment

Maintenance Window: Friday, May, 20, 2022 6:00pm – Saturday, May, 21 2022 12:00am PDT

Reason for Maintenance: We are updating PowerSchool Enrollment to version 22.5.0. The Application will remain online for the duration of the upgrade
Posted on May 13, 13:16 PDT
PowerSchool Unified Insights 22.5.0 Release May 20, 8:00pm - May 22, 9:30am PDT May 20, 20:00 - May 22, 09:30 PDT
This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Friday, May, 20th 2022, 8:00pm – Sunday, May, 22nd 2022, 9:30am PDT

Product: Unified Insights (Hoonuit)

Reason for Maintenance: We are updating PowerSchool Unified Insights (Hoonuit) to version 22.5.0. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Posted on May 16, 11:48 PDT
PowerSchool eFinancePlus Releases May 20, 9:00pm - May 21, 9:00am PDT May 20, 21:00 - May 21, 09:00 PDT
This is a updated notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see the updated details below.

Maintenance Window: Friday, May, 20th 2022, 9:00pm – Saturday, May, 21st 2022, 9:00am PDT

Product: eFinancePlus

Reason for Maintenance: We are updating PowerSchool eFinancePlus to versions 20.11.35.0, and 19.4.54.0. There will be intermittent connectivity for the duration of the maintenance window.

Should you have any questions please feel free to contact support through our PowerSchool Community help portal.
Posted on May 12, 12:25 PDT
Past Incidents
May 17, 2022

No incidents reported today.

May 16, 2022
PowerSchool App Switcher System Maintenance For May 14, 6am - 7am PDT
Completed - The scheduled maintenance has been completed.
May 16, 09:58 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on multiple SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday, May, 14th 2022, 6:00 am – 7:00 am PDT

Product: Applicant Tracking, BusinessPlus, eFinancePlus, Enrollment, eSchoolPlus, Perform, Performance Matters, PowerSchool SIS, Professional Learning, Records, Schoology Learning, SmartFind Express, Special Programs, Unified Insights, Naviance, HigherEd Platform

Reason for Maintenance: We are completing maintenance of the Appswitcher With this maintenance we are aiming to update configuration to improve your experience with these applications. The Products listed above will remain online, however you will need to access them directly through the application as opposed to using App Switcher.
May 10, 12:08 PDT
PowerSchool Professional Learning Release May 15, 9:00pm - May 16, 3:00am PDT
Completed - The scheduled maintenance has been completed.
May 16, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 21:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Sunday, May, 15th 2022 9:00pm - Monday, May, 16th 3:00am PDT

Product: Professional Learning

Reason for Maintenance: We are updating Professional Learning to version 22.5.0.0. Customers may experience downtime during the maintenance window.
May 6, 08:46 PDT
May 15, 2022
PowerSchool SIS Emergency System Maintenance May 13, 7pm - May 15, 11pm EDT
Completed - The scheduled maintenance has been completed.
May 15, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 16:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Friday, May, 13th 2022, 7:00 pm – Sunday, May, 15th 2022, 11:00 pm EDT

Product: PowerSchool SIS

Reason for Maintenance: We are completing maintenance of your environment. With this maintenance we are aiming to update configuration to improve your PowerSchool SIS environment. There will be intermittent connectivity for the duration of the maintenance window.
May 11, 10:54 PDT
PowerSchool SIS System Patching May 14th, 3pm - May 15th, 6am PDT
Completed - The scheduled maintenance has been completed.
May 15, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 15:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is Intermittent downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday May, 14th 2022, 3:00pm – Sunday, May, 15th 2022, 6:00am PDT

Product: PowerSchool SIS

Reason for Maintenance: We are performing system patching maintenance for customers on the PowerSchool SIS. There will be intermittent connectivity for the duration of the maintenance window.
Apr 29, 11:48 PDT
May 14, 2022
PowerSchool eFinancePlus, eSchoolPlus System Maintenance May 14, 12pm – 4pm PDT
Completed - The scheduled maintenance has been completed.
May 14, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 12:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday May, 14, 2022 12:00 pm - 4:00 pm PDT

Products: eFinancePlus, eSchoolPlus

Reason for Maintenance: We are performing system maintenance for customers on the PowerSchool eFinancePlus and eSchoolPlus applications. There will be intermittent connectivity for the duration of the maintenance window.
Apr 28, 07:44 PDT
PowerSchool Special Programs Maintenance May 13, 7pm - May 14, 1am PDT
Completed - The scheduled maintenance has been completed.
May 14, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 19:01 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime expected for this maintenance. Please see below details.

Maintenance Window: Friday, May, 13 2022, 7:00 pm – Saturday, May, 14 1:00 am PDT

Maintenance Window: Special Programs

Reason for Maintenance: We are performing maintenance on the PowerSchool Special Programs application. There will be intermittent connectivity for the duration of the maintenance window.
May 11, 14:20 PDT
May 13, 2022
PowerSchool Enrollment OS System Patching May 13, 6pm - 11pm PDT
Completed - The scheduled maintenance has been completed.
May 13, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 18:01 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime expected for this maintenance. Please see below details.

Product: Enrollment

Maintenance Window: Friday, May 13 2022, 6:00pm - 11:00pm PDT

Reason for Maintenance: We are performing operating system patching on the PowerSchool Enrollment product. There will be intermittent connectivity for the duration of the maintenance window.
May 11, 14:22 PDT
May 12, 2022
PowerSchool SIS Emergency System Maintenance May 12, 7 pm - May 13, 1 am EDT
Completed - The scheduled maintenance has been completed.
May 12, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Thursday, May, 12th 2022, 7:00 pm – Friday, May, 13th 1:00 am EDT

Product: PowerSchool SIS

Reason for Maintenance: We are completing maintenance of your environment. With this maintenance we are aiming to update the configuration to improve your PowerSchool SIS environment.
May 10, 08:57 PDT
May 11, 2022

No incidents reported.

May 10, 2022
Atrieve emergency maintenance to address user disconnects
Completed - The scheduled maintenance has been completed.
May 10, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 17:32 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 10, 15:42 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 10, 15:39 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 10, 15:38 PDT
Scheduled - We are completing emergency maintenance on the Atrieve hosted application in an effort to address the inconsistent disconnects that some Atrieve users have been experiencing. During this maintenance time, steps will be performed that may cause users to disconnect from the application.

We appreciate your patience as we work towards resolving the issue of users being disconnected.
May 10, 15:37 PDT
May 9, 2022
Schoology Learning - Errors when accessing some Schoology apps
Resolved - Applications are continuing to load and operate normally. This issue is now resolved. Thank you for your patience.
May 9, 07:17 PDT
Monitoring - Our Engineering team has implemented a fix and is currently monitoring performance. We will provide further updates as we have more information. Thank you for your patience.
May 9, 06:46 PDT
Update - We are continuing to investigate this issue.
May 9, 06:24 PDT
Investigating - Users may experience issues when attempting to load some apps in Schoology. Our Engineering team is currently investigating. We will provide further updates as we have more information.
May 9, 06:06 PDT
May 8, 2022
PowerSchool eCollect Release May 8, 6:00pm - 11:00pm PDT
Completed - The scheduled maintenance has been completed.
May 8, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 18:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is no downtime associated with this maintenance. Please see below details.

Product: eCollect Forms

Maintenance Window: Sunday, May, 8th 2022, 6:00pm - 11:00pm PDT

Reason for Maintenance: We are updating eCollect Forms to version 22.5.0.0 The release notes for this version will be available in the PowerSchool Release Notes
May 4, 07:58 PDT
PowerSchool SIS Compliance 22.5.1. Release May 7, 3pm - May 8, 6am PDT
Completed - The scheduled maintenance has been completed.
May 8, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 18:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday, May, 7th 2022, 3:00pm – Sunday, May, 8th 2022, 6:00am PDT

Product: PowerSchool SIS

States Impacted: AZ, GA, IA, MI, MN, TN, TX, WI

Reason for Maintenance: We are updating PowerSchool SIS State and Province Reporting Content to version 22.5.1. Customers with auto-update enabled Content will receive this update during the maintenance window.
May 3, 13:14 PDT
PowerSchool eSchoolPlus 21.4.24.0 Release May 7, 9:00pm - May 8, 9:00am PDT
Completed - The scheduled maintenance has been completed.
May 8, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Maintenance Window: Saturday, May, 7th 2022, 9:00pm – Sunday, May, 8th 2022, 9:00am PDT

Product: eSchoolPlus

Reason for Maintenance: We are updating PowerSchool eSchoolPlus to version 21.4.24.0. There will be intermittent connectivity for the duration of the maintenance window.
Apr 28, 09:37 PDT
May 7, 2022
PowerSchool eFinancePlus Releases May 6, 9:00pm - May 7, 9:00am PDT
Completed - The scheduled maintenance has been completed.
May 7, 09:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:01 PDT
Scheduled - This is a updated notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see the updated details below.

Maintenance Window: Friday, May 6, 2022, 9:00pm – Saturday, May 7, 2022, 9:00am PDT

Product: eFinancePlus

Reason for Maintenance: We are updating PowerSchool eFinancePlus to versions 22.4.0.0, 21.4.20.0, 20.11.34.1, 19.4.53.0. There will be intermittent connectivity for the duration of the maintenance window.
Apr 29, 08:03 PDT
Atrieve Network Maintenance in Ontario data center
Completed - The scheduled maintenance has been completed.
May 7, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:01 PDT
Scheduled - We will be undergoing network maintenance that will intermittently impact access to Atrieve for our Ontario customers during this window.
Apr 27, 10:43 PDT
PowerSchool Special Programs 21.11.4.0 Release May 6, 7pm – May 7, 1:30am PDT
Completed - The scheduled maintenance has been completed.
May 7, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 19:00 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is downtime associated with this maintenance. Please see below details.

Product: Special Programs

Maintenance Window: Friday, May, 6th 2022, 7:00 pm – Saturday, May, 7th 1:30am PDT

Reason for Maintenance: We are updating PowerSchool Special Programs to version 21.11.4.0.
Apr 26, 15:18 PDT
May 6, 2022
May 5, 2022
Naviance - View as Student, Reports Beta, and Counselor Community
Resolved - This incident has been resolved.
May 5, 08:42 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 07:17 PDT
Investigating - We are currently investigating reports of difficulty accessing View as Student, Reports Beta, and Counselor Community within Naviance.
May 5, 06:55 PDT
May 4, 2022
Performance Matters Emergency Release 22.4.0.1 May 4, 5:00pm - 9:00pm PDT
Completed - The scheduled maintenance has been completed.
May 4, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 17:01 PDT
Scheduled - This is a notice for an upcoming maintenance that is being conducted on our SaaS platform. There is no downtime associated with this maintenance. Please see below details.

Maintenance Window: Wednesday, May, 4th 2022, 5:00pm - 9:00pm PDT.

Product: Performance Matters Student Assessment & Analytics

Reason for Maintenance: We are updating PowerSchool Performance Matters Student Assessment & Analytics to version 22.4.0.1. The application will remain online during the duration of the maintenance window.
May 4, 12:48 PDT
May 3, 2022
Hosted Atrieve for Ontario is currently experiencing problems with Document Storage
Resolved - This incident has been resolved and access to documents throughout Atrieve is available again.
May 3, 14:04 PDT
Investigating - We are currently investigating an issue that is impacting all functionality that uses the Document Storage Solution - accessing attachments may not work at this time. The team is actively investigating this incident.
May 3, 13:44 PDT
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