Monitoring - We performed emergency maintenance last night on the existing setup to address the delays to provide relief. Last night after that maintenance, we continued to be able to reproduce the delays seen during our morning peak traffic times. So, we prepared other options to mitigate the disruption this morning. Even with the additional changes within the current setup and attempts to reroute the traffic we saw minimal relief.

While working on the changes to the current setup, we have also been working on more significant changes. We are implementing changes to split a substantial portion of our east coast traffic while also addressing the existing path where we see delays in our infrastructure. We expect to complete this split over the weekend to have better performance for Monday morning.
Dec 3, 12:11 PST

Identified - Our Team Monitoring the situation has seen some continued delays for some users. We are actively working to make additional corrections in our environment presently. We will continue to provide updates on this statuspage here.

The issues we have seen here are solely related to networking infrastructure and connections to your applications hosted on our servers and not with the servers themselves. Our PowerSchool application servers and their data have been operating as expected.

This performance degradation is also only impacting customers in one of our service regions which include the following US states: Arkansas, Connecticut, Washington DC, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Dakota, Nebraska, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Vermont, Wisconsin, West Virginia.
Dec 3, 05:54 PST

Update - Last night we put in place additional diagnostic tools that allowed us to identify intermittent issues with one of our network appliances during peak load periods at the start of the day. This evening, we are taking emergency maintenance to resolve the problems seen with that network appliance. We are also working on other opportunities identified to improve performance and increase our resiliency. We are also working to synthetically recreate the peak load conditions in off-hours through the weekend to validate changes and continue to make improvements.

The issues we have seen here are solely related to networking infrastructure and connections to your applications hosted on our servers and not with the servers themselves. Our PowerSchool application servers and their data have been operating as expected.

This performance degradation is also only impacting customers in one of our service regions which include the following US States: Arkansas, Connecticut, Washington DC, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Dakota, Nebraska, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Vermont, Wisconsin, West Virginia.
Dec 2, 12:06 PST

Update - We are aware of a service disruption/degraded performance with Powerschool SIS November 29, 30 & December 1st, 2nd. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Dec 2, 07:23 PST

Update - We are aware of a service disruption/degraded performance with Powerschool SIS November 29, 30 & December 1st. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Dec 1, 06:08 PST

Update - We are continuing to monitor/investigate this issue as additional reports of improved performance continue. Please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community if you continue to experience any issues.
Nov 30, 15:56 PST

Monitoring - While we continue to monitor/investigate this issue. We are getting positive reports that the Performance is improving. Please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community if you continue to experience any issues.
Nov 30, 09:52 PST

Update - We are aware of a service disruption/degraded performance with Powerschool SIS November 29 & 30th. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Nov 30, 06:15 PST

Update - The issue appears resolved, but we are still investigating to ensure long term stability. Please continue to check this status page for ongoing updates.
Nov 29, 17:15 PST

Update - While we continue to monitor this issue, we are getting positive reports that the Performance is not longer an issue. Please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community if you continue to experience any issues.
Nov 29, 12:44 PST

Update - We are aware of a service disruption/degraded performance with Powerschool SIS.  We continue to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Nov 29, 08:02 PST

Investigating - We are aware of a service disruption/degraded performance with Powerschool SIS. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Nov 29, 05:59 PST