PowerSchool Products Status

PowerSchool SIS State/Provincial Reporting Version 24.10.2.1 Upgrade for NM, OK, MI

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 2024 - 18:00 PDT

Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.10.2.1. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Oct 21, 2024 18:00 - Oct 22, 2024 06:00 PDT

Atrieve - SK06 - Performance degradation when using the application

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 2024 - 14:24 PDT

Investigating - We are currently investigating reports of degradation or inaccessibility when using Atrieve.
Oct 16, 2024 - 08:20 PDT

Attendance Intervention Suite Operational

Atrieve Degraded Performance

ADS04 Operational

ADS03 Operational

ADS05 Operational

ADS06 Operational

ADS07 Operational

ADS08 Operational

HOST02 Operational

HOST03 Operational

HOST04 Operational

HOST05 Operational

HOST06 Degraded Performance

HOST07 Operational

HOST08 Operational

HOST11 Operational

HOST12 Operational

HOST13 Operational

HOST31 Operational

HOST32 Operational

HOST33 Operational

HOST34 Operational

HOST35 Operational

HOST36 Operational

Allovue Operational

Allovue Allocate Operational

Allovue Budget Operational

Allovue Manage Operational

BusinessPlus Operational

Cognos Reporting Operational

Connected Intelligence K-12 Operational

Connected Intelligence P20W Operational

Document Cloud (US & Canada) Operational

Document Delivery US Operational

Document Signature US Operational

Document Management US Operational

Document Delivery Canada Operational

Document Signature Canada Operational

Document Management Canada Operational

Document Library Operational

eFinancePlus Operational

Enrollment Operational

Enrollment Express/ECollect Operational

MyPowerHub Operational

Naviance Operational

Performance Matters Operational

PowerPack Operational

Early Warning System (EWS) Operational

Enhanced PowerLunch Operational

Flex Mailer Operational

Locker Management Operational

Service Manager Operational

Student Alert Management Operational

Web Reports Operational

Utility Dashboard Operational

PowerSchool Community Operational

PowerSchool eSchoolPlus SIS Operational

PowerSchool SIS Under Maintenance

PowerSchool Trillium SIS Operational

Schoology Learning Operational

Schoology Operational

SchoolMessenger Operational

SchoolMessenger CustomApp Operational

SchoolMessenger Communicate Operational

SchoolMessenger PermissionClick Operational

SchoolMessenger Presence Operational

SchoolMessenger K-12 Social Operational

Unified Classroom Behavior Support Operational

Unified Classroom Curriculum & Instruction Operational

Unified Classroom Special Programs Operational

Unified Talent Operational

Applicant Tracking Operational

Applicant Tracking Enterprise Operational

Candidate Assessment Operational

Coaching and Mentoring Operational

Employee Records Operational

Perform Operational

Perform Enterprise Operational

Professional Learning Operational

SchoolSpring Job Board Operational

SmartFind Express (Absence Management) Operational

Unified Insights Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Infrastructure Maintenance Oct 26, 2024 09:30-16:30 PDT

PowerSchool will be conducting infrastructure maintenance on PowerSchool SIS, Unified Insights, Enrollment, Unified Classroom Special Programs, Allovue, and Connected Intelligence. The application will be unavailable for the majority of the maintenance window.
Posted on Oct 17, 2024 - 14:19 PDT

PowerSchool SIS Core 24.3.0.1 Upgrade Oct 26, 2024 18:00 - Oct 27, 2024 06:00 PDT

We are updating PowerSchool SIS Core Content to version 24.3.0.1. During the maintenance window the system availability will be limited.

PowerSchool SIS 24.3.0.1 contains important security updates. As such, all customers on a version lower than 24.3.0.1 will be updated to this version, regardless of auto-update settings. This version does not require the Enhanced User Interface to be enabled.

This maintenance will not affect customers in North Carolina (NC).
Posted on Oct 18, 2024 - 12:59 PDT

PowerSchool eSchoolPlus SIS Compliance 24.10.0.0 Upgrade Nov 1, 2024 21:00 - Nov 2, 2024 09:00 PDT

We are updating PowerSchool eSchoolPlus SIS compliance to version 24.10.0.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Posted on Oct 18, 2024 - 09:38 PDT

Full VM Restart to Complete OS Patching For BusinessPlus Production Servers Nov 2, 2024 00:00-15:00 PDT

The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus production server. Customers may experience downtime during the maintenance of the window.
Posted on Oct 21, 2024 - 10:41 PDT

Past Incidents

Oct 21, 2024

Unresolved incident: PowerSchool SIS State/Provincial Reporting Version 24.10.2.1 Upgrade for NM, OK, MI.

Oct 20, 2024

Enrollment Express & Ecollect Forms Version 24.10.0.0 Upgrade

Completed - The scheduled maintenance has been completed.
Oct 20, 15:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:30 PDT

Scheduled - PowerSchool will be deploying version 24.10.0.0 of Enrollment Express & Ecollect Forms to your server. The application will remain online during the maintenance window.
Oct 16, 09:31 PDT

PowerSchool SIS State/Provincial Reporting Version 24.10.2.0 Upgrade Major Release

Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 18:00 PDT

Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.10.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will not affect NC, AL, Stride, and international customers with Sunday to Thursday schedules.
Oct 15, 13:36 PDT

Naviance CCLR Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:00 PDT

Scheduled - Naviance CCLR will be performing a Scheduled Maintenance on Sunday, October 20th from 6:00 AM - 7:00 AM EST (3:00 AM - 4:00 AM PDT). During this time Naviance Student and Naviance Staff will be unavailable.
Oct 9, 09:31 PDT

Oct 19, 2024

Applicant Tracking, Employee Records, Perform System Maintenance, Access Interrupted

Completed - The scheduled maintenance has been completed.
Oct 19, 20:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 20:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 18, 07:57 PDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 18, 07:46 PDT

Scheduled - PowerSchool will be conducting scheduled database maintenance beginning Friday, October 18, 2024 at 11:30 PM EDT / 8:30 pm PDT.

Employee Records, Applicant Tracking, and Perform will be inaccessible for all users for approximately 24 hours during this maintenance window.
Oct 11, 14:33 PDT

SchoolMessenger Presence - Some Sites Unavailable

Resolved - We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Oct 19, 16:29 PDT

Update - We have been able to establish a workaround to bring sites back online, but some sites may experience slow load times or degraded performance. We are continuing to work to resolve this issue. We appreciate your continued patience.
Oct 19, 09:32 PDT

Identified - At this time, we are continuing to work to resolve this issue. We appreciate your patience while we work to correct the issues you are experiencing. Please continue to check this status page for ongoing updates
Oct 19, 09:19 PDT

Investigating - We are aware of an issue where some SchoolMessenger Presence sites may be unavailable. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Oct 19, 08:42 PDT

BusinessPlus OS Patching for Non-Production Servers

Completed - The scheduled maintenance has been completed.
Oct 19, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 00:00 PDT

Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-production server. Customers may experience downtime during the maintenance of the window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Oct 9, 13:57 PDT

SmartFind Express Absence Management Version 24.10.0.0 Upgrade

Completed - The scheduled maintenance has been completed.
Oct 19, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 02:00 PDT

Scheduled - PowerSchool will be deploying version 24.10.0.0 of SmartFind Express Absence Management to your server. The application will remain online during the maintenance window.
Oct 16, 09:30 PDT

Unified Classroom Special Programs Version 24.6.4.0 Upgrade

Completed - The scheduled maintenance has been completed.
Oct 19, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 18:30 PDT

Scheduled - PowerSchool will be deploying version 24.6.4.0 of Unified Classroom Special Programs to your server. The application will be unavailable for the majority of the maintenance window.
Oct 10, 12:25 PDT

Oct 18, 2024

Enrollment Version 24.10.0.0 Upgrade

Completed - Student Information Systems Enrollment ENR_24.10.0.0 - Completed.
Oct 18, 20:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 18:00 PDT

Scheduled - PowerSchool will be deploying version 24.10.0.0 of Enrollment to your server. The application will remain online during the maintenance window.
Oct 14, 09:51 PDT

Oct 17, 2024

eFinancePlus Version 22.4.37.1 Upgrade

Completed - The scheduled maintenance has been completed.
Oct 17, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 PDT

Scheduled - PowerSchool will be deploying version 22.4.37.1 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window.
Oct 15, 12:31 PDT

Oct 16, 2024

MyPowerHub Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 17:00 PDT

Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Oct 15, 13:21 PDT

Atrieve - MB04 - Some users are experiencing degradation when using Atrieve

Resolved - This incident was resolved and PowerSchool continues to closely monitor throughout the day.
Oct 16, 14:24 PDT

Investigating - We are currently investigating reports of degraded service when using Atrieve. Users are reporting that screen load times are long.
Oct 16, 08:34 PDT

Atrieve - Endusers are experiencing degradation when using AtrieveWeb

Resolved - This incident has been resolved. Our teams will continue to monitor closely.
Oct 16, 14:23 PDT

Monitoring - PowerSchool has identified and resolved the incident creating degradation in AtrieveWeb. We continue to monitor as the application returns to normal levels.

If end-users continue to experience degradation, we recommend that those users log out of AtrieveWeb and then log back in, to reset their session.
Oct 16, 09:25 PDT

Investigating - We have received reports and have verified that users of AtrieveWeb are experiencing degradation and delays when working in the application. Our teams are currently investigating this incident.
Oct 16, 08:51 PDT

eFinancePlus - Extended Maintenance for 23.10 related to the install of 23.10.12.1

Resolved - If you encounter any additional access concerns with 23.10, please contact support. Thank you.
Oct 16, 08:56 PDT

Monitoring - The install of 23.10.12.1 has completed.
Oct 16, 06:57 PDT

Identified - The period of maintenance time needed to complete the install of 23.10.12.1 has been extended.
Oct 16, 05:31 PDT

Atrieve - SK06 - Performance degradation when using the application

Resolved - This incident has been resolved.
Oct 16, 08:18 PDT

Update - We are continuing to work on a fix for this issue.
Oct 15, 11:30 PDT

Identified - Our team is investigating additional reports of degradation in Atrieve.
Oct 15, 11:05 PDT

Update - We are continuing to monitor for any further issues.
Oct 15, 09:59 PDT

Monitoring - The application is returning to normal performance levels. Our teams continue to assess and monitor the problem that is being experienced.
Oct 15, 09:59 PDT

Investigating - We are currently investigating degradation of Atrieve on SK06.
Oct 15, 08:11 PDT

PowerSchool SIS State/Provincial Reporting Version 24.10.2.0 Upgrade Early Deployment for GA, NM, VT, TX

Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:00 PDT

eSchool Multi-Tenant East is currently down.

Resolved - This incident has been resolved.
Oct 16, 04:45 PDT

Investigating - We are currently investigating this issue.
Oct 15, 14:40 PDT

eFinancePlus Version 20.11.75.0, & 23.10.12.1 Upgrade

Completed - The scheduled maintenance has been completed.
Oct 16, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 19:00 PDT

Scheduled - PowerSchool will be deploying version 20.11.75.1, and 23.10.12.1 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window.
Oct 15, 12:43 PDT

Oct 15, 2024

Atrieve - ON13 - network outage

Resolved - A networking related issue in the Greater Toronto Area has been resolved and Atrieve is confirmed to be fully accessible at this time. Our team will continue to monitor throughout the day.
Oct 15, 09:54 PDT

Update - Our service provider is investigating a network outage in the Greater Toronto Area. At this time, PowerSchool does not have a timeline to resolution but will continue to provide updates as we receive them.
Oct 15, 09:14 PDT

Investigating - We are currently investigating a network service disruption and are escalating to our service provider. At this time, Atrieve is not available for our customers on ON13.
Oct 15, 08:56 PDT

Oct 14, 2024

Professional Learning & Perform Enterprise Version 24.10.0.0 Upgrade

Completed - The scheduled maintenance has been completed.
Oct 14, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:00 PDT

Scheduled - PowerSchool will be deploying version 24.10.0.0 of Professional Learning & Perform Enterprise to your server. During the maintenance window the system availability will be limited.
Oct 11, 09:49 PDT

Oct 13, 2024

Oct 12, 2024

PowerSchool eSchoolPlus SIS Compliance 24.9.2.0 Upgrade

Completed - The scheduled maintenance has been completed.
Oct 12, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 PDT

Scheduled - We are updating PowerSchool eSchoolPlus SIS compliance to version 24.9.2.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Oct 9, 15:34 PDT

Oct 11, 2024

eFinancePlus Maintenance

Completed - The scheduled maintenance has been completed.
Oct 11, 22:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:30 PDT

Scheduled - PowerSchool is performing system maintenance on eFinancePlus which includes restart of SQL services. During the maintenance window the system availability will be limited.
Oct 9, 12:15 PDT

Unified Classroom Special Programs Maintenance

Completed - The scheduled maintenance has been completed.
Oct 11, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 15:00 PDT

Scheduled - PowerSchool is performing system maintenance on Unified Classroom Special Programs which includes production server restart. During the maintenance window the system availability will be limited.
Oct 8, 12:23 PDT

Oct 10, 2024

No incidents reported.

Oct 9, 2024

MyPowerHub Maintenance

Completed - The scheduled maintenance has been completed.
Oct 9, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 17:00 PDT

Oct 8, 2024

Atrieve MB04 - Performance degradation Reported

Resolved - The incident with Atrieve has been resolved and the application is fully accessible again.
Oct 8, 12:18 PDT

Monitoring - Performance has been restored, and we will continue to monitor.
Oct 8, 08:22 PDT

Identified - Our team has taken steps to address the degradation being experienced. We do expect minor disruptions as systems come back online and end-users return to full operation of the software.
We will continue to monitor the application performance.
Oct 8, 07:55 PDT

Monitoring - Performance has been restored, and we will continue to monitor.
Oct 8, 07:01 PDT

Investigating - We are currently investigating reports of performance degradation when accessing Atrieve.
Oct 8, 06:37 PDT

Atrieve - Saskatchewan - Network disruptions impacting access to Atrieve

Resolved - Sasktel has rolled back the network changes that were applied, which will resolve disconnects and degradation being experienced in Atrieve this morning.

Sasktel will be working with PowerSchool to discuss next steps.
Oct 8, 10:06 PDT

Investigating - We are receiving reports from customers in Saskatchewan that AtrieveWeb is disconnecting and degraded. Networking changes were made at Sasktel that we believe are causing the disruptions We are working with Sasktel and the Ministry to resolve the current problem.
Oct 8, 08:40 PDT

Atrieve - SK06 - Users Experiencing Performance Degradation

Resolved - Performance issues from October 7, 2024 were resolved. New separate issue is reported for October 8, 2024 - see new status update for this.
Oct 8, 08:37 PDT

Investigating - The PowerSchool Team is currently investigating degradation being experienced in Atrieve at some districts.
Oct 8, 07:56 PDT

Monitoring - At this time, we are seeing a return to normal performance levels and we will continue to monitor Atrieve for performance degradation.
Oct 7, 09:53 PDT

Investigating - We are currently investigating reports of performance degradation while using Atrieve.
Oct 7, 08:10 PDT

Oct 7, 2024

Atrieve Maintenance

Completed - The scheduled maintenance has been completed.
Oct 7, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 19:00 PDT

Scheduled - PowerSchool is performing system maintenance on Atrieve which includes Server patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Sep 23, 15:56 PDT