Monitoring - PowerSchool teams have applied a potential fix, resolving Google SSO access issues in the SIS.
Jan 31, 2023 - 09:47 PST
Investigating - PowerSchool teams have identified an issue with the PowerSchool network impacting SSO access when logging into PowerSchool SIS, Enrollment, and Special Programs. This is affecting customers in the East and Central parts of the US.
Jan 31, 2023 - 07:03 PST

About This Site

Find the status of our Unified Talent Products here: http://talentedstatus.powerschool.com/

Applicant Tracking Operational
Atrieve Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
ADS03 Operational
ADS04 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
BusinessPlus Operational
Cognos Reporting Operational
eFinancePlus Operational
Enrollment Operational
Enrollment Express/ECollect Operational
L4U Operational
Naviance Operational
Perform Enterprise & Professional Learning Operational
Performance Matters Operational
PerformancePlus Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool Community Operational
PowerSchool SIS Operational
PowerSchool Trillium SIS Operational
Schoology Operational
Schoology Canada Operational
Schoology Operational
SmartFind Express Operational
Unified Classroom Behavior Support Operational
Unified Classroom Special Programs Operational
Unified Insights Operational
Unified Classroom Curriculum & Instruction ? Operational
PowerPack Operational
Student Alert Management Operational
Early Warning System (EWS) Operational
Locker Management Operational
Flex Mailer Operational
Web Reports Operational
Utility Dashboard Operational
Enhanced PowerLunch Operational
Service Manager Operational
Document Cloud (US & Canada) Operational
Document Delivery US Operational
Document Signature US Operational
Document Management US Operational
Document Delivery Canada Operational
Document Signature Canada Operational
Document Management Canada Operational
Document Library Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be deploying version 22.11.1.0 to the Unified Classroom Special Programs application. The application is expected to remain online during the maintenance window.
Posted on Feb 02, 2023 - 08:04 PST
eFinancePlus Releases Feb 3, 8:00 PM - Feb 4, 8:00 AM PT Feb 3, 2023 20:00 - Feb 4, 2023 08:00 PST
We are updating eFinancePlus to versions 20.11.52.0, 22.4.14.0, and 19.4.71.0. Customers may experience downtime during the maintenance window.
Posted on Jan 27, 2023 - 15:00 PST
Unified Insights 22.12.1.0 Feb 4, 6:00 AM - Feb 5, 6:00 AM PT Feb 4, 2023 06:00 - Feb 5, 2023 06:00 PST
The PowerSchool team is updating Unified Insights to version 22.12.1.0. The application is expected to remain online during the duration of the upgrade. Customers may experience downtime during the maintenance window.
Posted on Jan 25, 2023 - 13:49 PST
We are performing system maintenance on the Schoology system. The application will be available for the majority of the window. However, customers may experience intermittent connectivity during the maintenance time listed above.
Posted on Jan 11, 2023 - 15:24 PST
We are updating PowerSchool Core Content to version 23.1.0.0 and Compliance Content to 23.1.2.0. Customers with auto-update enabled Content will receive this update during the maintenance window.
Posted on Jan 18, 2023 - 08:14 PST
We are updating eSchoolPlus to Compliance version 23.1.0.0. Customers may experience downtime during the maintenance window.
Posted on Jan 24, 2023 - 08:12 PST
We will be deploying version 23.1.1.0 of Professional Learning. Customers may experience downtime during the maintenance window.
Posted on Jan 27, 2023 - 08:08 PST
Past Incidents
Feb 2, 2023

No incidents reported today.

Feb 1, 2023
Resolved - The incident has been resolved and the team will continue to monitor systems.
Feb 1, 10:48 PST
Identified - We are currently working to resolve an incident that has made Atrieve unavailable.
Feb 1, 10:21 PST
Jan 31, 2023
Resolved - This incident has been resolved.
Jan 31, 06:18 PST
Update - The testing is complete.
Jan 30, 17:46 PST
Update - PowerSchool team will be running a network test from approximately 5pm to 5:15 pm PST today, to capture some additional logs for analyzing the system issue we had in the morning.
While it is unlikely there will be any impact it is possible users may experience login or connectivity issues at this time.
We will update the Status page, once the test is over.

Jan 30, 16:15 PST
Update - PowerSchool has applied a fix to Special Programs, Enrollment, and SIS systems, allowing connections between the products to again function. We are monitoring at this time.
Jan 30, 11:58 PST
Update - PowerSchool has applied a fix that corrects the SIS SSO login issue. This should be propagated out to the districts within the next 15 to 20 minutes.

We are still working on correcting SIS to other platform SSO issues. We no longer need reports of issues on this. Existing cases will be updated.

We will continue to post updates as we resolve the Platform to Platform SSO issues.

Jan 30, 09:11 PST
Update - We are aware of a service interruption across multiple products. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Jan 30, 06:40 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 07:22 PST
Investigating - Dear PowerSchool Customer,

As part of the PowerSchool SIS Firewall Maintenance on January 28, 2023, PowerSchool team has added 2 new IP addresses to the current list, for routing PowerSchool SIS traffic.
If you are currently using IP whitelisting for allowing the traffic from PowerSchool, please add our two new IP addresses (below) to your existing list of whitelisted IPs:
137.117.100.34 - recently added
52.191.217.191 - recently added

For a complete list of all Inbound and Outbound IP’s, please refer to the KB article below:

https://help.powerschool.com/t5/PowerSchool-SIS-Administrator/Q-amp-A-PowerSchool-Hosting-Services/ta-p/62650
Thank you,
Your PowerSchool Team

Jan 29, 07:11 PST
Jan 30, 2023
Resolved - Our team has resolved the issue with the import feature. Users can now manually run import and export jobs. Future scheduled jobs will run as expected. Thank you for your patience.
Jan 30, 12:25 PST
Investigating - The import feature is currently experiencing an issue that is preventing scheduled auto import and manually processed jobs to run. In order to mitigate the issue, our team has reduced capacity for scheduled and manually processed export jobs, which will cause delays in the jobs starting and processing.

Please do not trigger subsequent jobs until we have resolved the issue. We are investigating and will provide further updates as we have more information. We apologize for the inconvenience.

Jan 30, 10:32 PST
Resolved - The incident is resolved. Please reach out to support with any questions.
Jan 30, 08:35 PST
Monitoring - Our team has implemented a fix and the site is operating normally. The team is continuing to monitor performance. Thank you for your patience.
Jan 30, 07:17 PST
Investigating - Some users are experiencing degraded service while using Schoology Learning. Re-loading the page may resolve the issue.

We are investigating and will provide further updates.

Jan 30, 06:35 PST
Jan 29, 2023
Jan 28, 2023
Completed - The scheduled maintenance has been completed.
Jan 28, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 05:00 PST
Scheduled - We are updating SmartFind Express Absence Management to version 23.1.0.0. Customers will not experience downtime during the maintenance window.
Jan 24, 08:16 PST
Completed - The scheduled maintenance has been completed.
Jan 28, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 20:00 PST
Scheduled - We are updating eFinancePlus to versions 20.11.51.0, 22.4.13.0, and 19.4.70.0. Customers may experience downtime during the maintenance window.
Jan 20, 08:07 PST
Completed - The scheduled maintenance has been completed.
Jan 28, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 23:00 PST
Scheduled - We are performing database upgrades on the Naviance system. The application will be available for the majority of the window. However, customers may experience intermittent connectivity during the maintenance time listed above.
Jan 13, 08:32 PST
Completed - The scheduled maintenance has been completed.
Jan 28, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 18:01 PST
Scheduled - We will be deploying version 22.11.1.0 to the Unified Classroom Special Programs application. During this time, system availability will be limited.
Jan 17, 11:07 PST
Jan 27, 2023
Completed - The scheduled maintenance has been completed.
Jan 27, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 17:00 PST
Scheduled - We are updating Performance Matters to version 23.1.1.0. Customers will not experience downtime during the maintenance window.
Jan 27, 08:40 PST
Completed - The scheduled maintenance has been completed.
Jan 27, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 18:00 PST
Scheduled - We are updating PowerSchool SIS State and Province Reporting Content to version 23.1.2.0 for New Mexico customers. Customers with auto-update enabled Content will receive this update during the maintenance window.
Jan 24, 13:32 PST
Jan 26, 2023
Resolved - We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers. We want to thank you again for your patience as we worked to resolve this.
Jan 26, 13:10 PST
Monitoring - At this time, we have resolved this issue. While we continue to monitor this issue, please reach out to Powerschool Support via phone, web or chat through our Powerschool Community if you continue to experience any issues.
Jan 26, 13:09 PST
Investigating - We are aware of a service interruption with the Powerschool SIS product. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Jan 26, 13:08 PST
Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023
Completed - The scheduled maintenance has been completed.
Jan 23, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 21:02 PST
Scheduled - We will be deploying version 23.1.0.0 of Professional Learning. During this time, the system is expected to remain available.
Jan 17, 11:01 PST
Jan 22, 2023
Completed - The scheduled maintenance has been completed.
Jan 22, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 21:02 PST
Scheduled - We are performing System Maintenance on the Atrieve server. The application will be available for the majority of the window; however, customers may experience limited functionality during the maintenance window.
Jan 17, 11:03 PST
Completed - The scheduled maintenance has been completed.
Jan 22, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 18:00 PST
Scheduled - We are updating Enrollment Express and eCollect Forms to version 23.1.0.0 The release notes for this version will be available in the PowerSchool Release Notes.
Jan 20, 09:36 PST
Completed - The scheduled maintenance has been completed.
Jan 22, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 15:01 PST
Scheduled - We are updating PowerSchool SIS State and Province Reporting Content to version 23.1.1.0. Customers with auto-update enabled Content will receive this update during the maintenance window.
Jan 17, 12:46 PST
Jan 21, 2023
Completed - The scheduled maintenance has been completed.
Jan 21, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:30 PST
Scheduled - We are updating Performance Matters Assessment to version 23.1.0.0. Customers may experience downtime during the maintenance window.
Jan 17, 11:04 PST
Completed - The scheduled maintenance has been completed.
Jan 21, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 18:00 PST
Scheduled - We are updating PowerSchool Enrollment to version 23.1.0.0. The application will remain online for the duration of the upgrade window.
Jan 13, 08:24 PST
Jan 20, 2023
Completed - The scheduled maintenance has been completed.
Jan 20, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 PST
Scheduled - The PowerSchool team is updating Unified Insights to version 23.12.0.1. The application is expected to remain online during the duration of the upgrade.
Jan 18, 10:22 PST
Jan 19, 2023
Resolved - This incident has been resolved. The Assignment Submission window now appears in normal size. If you have any questions, please reach out to our Support team. Thank you for your patience.
Jan 19, 07:45 PST
Monitoring - Our team has implemented a fix and the issue is now resolved. If you continue to experience issues, we recommend clearing your browser cache. If you have any questions, please reach out to our Support team.
Jan 19, 07:17 PST
Identified - The team has identified the issue and is working on a fix. In the meantime, users can take the following steps to display assignment submission in full view:

1. Open the assignment submission
2. Click on icon "Full Screen"

Jan 19, 06:55 PST
Investigating - We have received reports of the Assignment submission window being smaller than normal from the teacher view. Our team is working on a fix.

In the meantime, users can take the following steps to display assignment submission in full view:

1. Open the assignment submission
2. Click on icon "Full Screen"

Jan 19, 06:39 PST