Atrieve - Intermittent errors when working in the Atrieve application
Update - At this time, Atrieve has stabilized and we continue to monitor the systems. If your district is continuing to experience errors after receiving this update, please contact Support.
Mar 24, 2025 - 10:02 PDT
Monitoring - A change has been implemented and we are actively monitoring results.
Mar 24, 2025 - 09:25 PDT
Investigating - We are receiving reports of intermittent errors and inaccessibility when working in Atrieve. Our Escalation Team is currently investigating to identify the root cause to resolve the issue.
Mar 24, 2025 - 08:44 PDT
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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Atrieve Maintenance Apr 6, 2025 21:00 - Apr 7, 2025 03:30 PDT

PowerSchool is performing system maintenance on Atrieve. The application will be unavailable for most of the maintenance window.
Posted on Mar 24, 2025 - 11:02 PDT
Mar 24, 2025
SchoolMessenger Communicate - Intermittent Phone Broadcast Delivery Issues
Resolved - We have worked with our carrier partners to implement several solution paths to restore call traffic delivery rates. We can confirm we have seen a significant increase in successful call delivery reporting since these changes were implemented.

As a result of these improvements and resolution for many of our customers, we will update the Status Page to Resolved. We understand the telephony industry is ever-changing and that our solutions must also continually evolve to ensure the highest delivery rates remain possible.

Because of this, we are moving this to a Known Issue article posted in our Community Portal here: https://help.powerschool.com/t5/SchoolMessenger-Communicate/Known-Issue-Intermittent-Phone-Broadcast-Delivery-Issues/ta-p/542191

We will continue posting updates on continued progress for this issue on that page. You can subscribe to the page to receive notifications when new updates are posted.

We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Mar 24, 15:37 PDT
Identified - Our teams have been working to identify the underlying issue affecting some of our call traffic delivery rates for voice calls.  Our carrier partners are continually updating their filtering to ensure high quality calls are being delivered over their networks. Recent adjustments by carriers have resulted in some of our large volume calls being caught in these filters. 



Working with our carrier partners we have identified several solution paths to restore delivery rates and are actively working to implement these.  We are seeing improvements as we deploy these changes, but have more work to undertake. 



We will update you as we advance our efforts. In the meantime, we recommend setting up multiple contact methods when sending your broadcasts to minimize the impact. You can find more information and steps for this set up here: https://help.powerschool.com/t5/SchoolMessenger-Communicate/Video-Advanced-Message-Building/ta-p/511647
Feb 24, 15:20 PST
Investigating - We are currently aware of an issue where some SchoolMessenger Communicate/Groupcast phone broadcasts are not being delivered to all recipients due to an ongoing problem with our telephony vendor. Resolving this issue is our top priority, and we are actively working with our vendor to address it. We will provide updates as they become available.
In the meantime, we recommend utilizing multiple contact methods (phone, email, and SMS) when sending a broadcast to ensure your messages reach all intended recipients. If you need assistance setting up these contact methods, please review our support documentation below.
Thank you for your understanding and patience as we work to resolve this issue.
https://help.powerschool.com/t5/SchoolMessenger-Communicate/Video-Advanced-Message-Building/ta-p/511647
Feb 7, 16:01 PST
Mar 23, 2025

No incidents reported.

Mar 22, 2025
PowerSchool eSchoolPlus SIS Version 25.2.1.1 Upgrade
Completed - The scheduled maintenance has been completed.
Mar 22, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 20:00 PDT
Scheduled - PowerSchool will be deploying version 25.2.1.1 of PowerSchool eSchoolPlus SIS to the Production Environment. The application will be unavailable for the majority of the maintenance window.
Mar 21, 06:40 PDT
Special Programs Version 25.3.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Mar 22, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 18:30 PDT
Scheduled - PowerSchool will be deploying version 25.3.0.0 of Special Programs to the Production Environment. During the maintenance window the system availability will be limited.
Mar 13, 07:01 PDT
Mar 21, 2025
SchoolMessenger Communicate/Safe Arrival Canada problems with inbound phone lines
Resolved - We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Mar 21, 08:49 PDT
Investigating - We are aware of an issue with where some calls made to inbound phone lines for SchoolMessenger Communicate/SafeArrival in Canada are presenting a busy signal. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Mar 20, 11:50 PDT
Mar 20, 2025
PowerSchool SIS State/Provincial Reporting Version 25.3.2.0 Upgrade Early Deployment for GA,MA, UT, NJ
Completed - The scheduled maintenance has been completed.
Mar 20, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.3.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Mar 19, 11:05 PDT
Mar 19, 2025
MyPowerHub Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:00 PDT
Scheduled - This is a notice for upcoming maintenance where we will deploy the latest version of MyPowerHub. The application will remain online during the maintenance window.
Mar 19, 06:54 PDT
Performance Matters
Resolved - We are pleased to report that the platform is fully restored and is now operational. Thank you to our valued customers for your patience and understanding.
Mar 19, 03:53 PDT
Identified - We apologize for the issue that has been impacting the Performance Matters platform today. We have been working as quickly as possible to address it and have been focused on bringing it back into service with priority. We are currently restoring the platform in a phased approach, and expect that it will be fully operational by tomorrow morning. We will continue to keep you informed, as appropriate.
Mar 18, 10:29 PDT
Investigating - We are aware of an issue that is impacting customers from accessing the Performance Matters platform. Our teams are currently working with priority to address the issue.
Mar 17, 22:55 PDT
Mar 18, 2025
Atrieve - SK06 - Application not responding
Resolved - This incident has been resolved and Atrieve has returned to normal operations.
Mar 18, 16:08 PDT
Investigating - We are currently investigating an issue that Atrieve is presenting error messages when in the application or is degraded in performance.
Mar 18, 16:04 PDT
Mar 17, 2025
Atrieve - AB07 - Atrieve unavailable for customers on AB07
Resolved - This incident has been resolved. PowerSchool has verified that Atrieve is operational again.

We apologize for the disruption.
Mar 17, 13:33 PDT
Investigating - We are currently experiencing issues with Atrieve for customers on AB07. Our team is working to resolve the incident.
Mar 17, 12:22 PDT
Enrollment Express & Ecollect Forms Version 25.3.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Mar 17, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 18:00 PDT
Scheduled - PowerSchool will be deploying version 25.3.0.0 of Enrollment Express and Ecollect Forms to your server. The application will remain online during the maintenance window.
Mar 13, 06:57 PDT
Mar 16, 2025
PowerSchool SIS State/Provincial Reporting Version 25.3.1.0 Upgrade
Completed - The scheduled maintenance has been completed.
Mar 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.3.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will not affect NC, AL, Stride, or International Customers operating from Sunday to Thursday.
Mar 13, 10:05 PDT
Mar 15, 2025
BusinessPlus OS Patching for Non-Production Servers
Completed - The scheduled maintenance has been completed.
Mar 15, 12:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:00 PDT
Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-production server. Customers may experience downtime during the maintenance of the window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Mar 13, 07:09 PDT
Special Programs Maintenance
Completed - The scheduled maintenance has been completed.
Mar 15, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 01:00 PDT
Scheduled - PowerSchool is performing system maintenance on Special Programs. The application will be unavailable for most of the maintenance window.
Mar 5, 10:13 PST
eFinancePlus Version 23.10.17.1 Upgrade
Completed - The scheduled maintenance has been completed.
Mar 15, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:01 PDT
Scheduled - PowerSchool will be deploying version 23.10.17.1 of eFinancePlus to the Production Environment. The application will be unavailable for the majority of the maintenance window.
Mar 13, 07:14 PDT
PowerSchool eSchoolPlus SIS Version 25.2.1.0 Upgrade
Completed - The scheduled maintenance has been completed.
Mar 15, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:00 PDT
Scheduled - PowerSchool will be deploying version 25.2.1.0 of PowerSchool eSchoolPlus SIS to the Production Environment. The application will be unavailable for the majority of the maintenance window.
Mar 13, 07:24 PDT
Mar 14, 2025
PowerSchool eSchoolPlus SIS Maintenance.
Completed - The scheduled maintenance has been completed.
Mar 14, 23:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 23:00 PDT
Scheduled - PowerSchool is performing system maintenance on PowerSchool eSchoolPlus SIS. During the maintenance window the system availability will be limited.
Mar 14, 13:32 PDT
Enrollment Version 25.3.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Mar 14, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 18:00 PDT
Scheduled - PowerSchool will be deploying version 25.3.0.0 of Enrollment to your server. The application will remain online during the maintenance window.
Mar 13, 07:17 PDT
Atrieve - BC03 - Application issues impacting performance
Resolved - This incident has been resolved.
Mar 14, 12:11 PDT
Monitoring - This incident has been resolved. PowerSchool has verified that Atrieve is operational again.

We apologize for the disruption.
Mar 14, 11:59 PDT
Identified - We are currently working on a fix for the issue impacting application functionality within Atrieve. As part of this process, users may experience a very brief interruption in service. We are making every effort to resolve the issue as quickly as possible and will keep you updated on our progress.

Thank you for your patience and understanding.
Mar 14, 11:06 PDT
Investigating - We are currently investigating an issue impacting the performance of Atrieve causing errors in some applications. Our team is currently working to resolve the issue.
Mar 14, 10:37 PDT
PowerSchool SIS Core 25.2.0.0 Release Upgrade
Completed - The scheduled maintenance has been completed.
Mar 14, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 18:00 PDT
Scheduled - We are updating PowerSchool SIS Core to version 25.2.0.0. Customers with auto-update enabled will receive the latest PS SIS Core version during the maintenance window. Please note that system availability will be limited during this time.

This maintenance will affect international customers operating Sunday through Thursday.
Feb 28, 14:10 PST
Mar 13, 2025
MyPowerHub Maintenance
Completed - The scheduled maintenance has been completed.
Mar 13, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 17:00 PDT
Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window.
Mar 13, 07:06 PDT
Mar 12, 2025

No incidents reported.

Mar 11, 2025
SchoolMessenger Communicate - Email, Stationary, and Newsletter Broadcast delivery impacted.
Resolved - This incident is now resolved. While we continue to monitor this issue, please reach out to PowerSchool Support via phone, web, or chat through our PowerSchool Community if you continue to experience any issues.
Mar 11, 13:08 PDT
Update - We are currently investigating an issue impacting the delivery of certain types broadcasts. Our team is actively working to resolve the matter.

Identified: Our teams have identified the underlying issue affecting some Email, Stationary, and Newsletter broadcasts in Canada. We have taken corrective steps, and will provide more information once the issue has been resolved.
Mar 11, 06:48 PDT
Identified - We are currently investigating an issue impacting the delivery of certain types broadcasts. Our team is actively working to resolve the matter.

Identified: Our teams have identified the underlying issue affecting some Email, Stationary, and Newsletter broadcasts in Canada. We have taken corrective steps, and the resolution process is expected to take up to 12 hours, starting from approximately 3:30 PM CST.
Mar 10, 14:54 PDT
Mar 10, 2025
Atrieve - AB02 - Application issues impacting performance
Resolved - This incident has been resolved, and all systems have returned to normal so that Atrieve is accessible.
Mar 10, 14:57 PDT
Investigating - We are currently investigating an issue impacting the performance of Atrieve. Our team is currently working to resolve the issue.
Mar 10, 14:31 PDT
Professional Learning & Perform Enterprise Version 25.3.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Mar 10, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 21:00 PDT
Scheduled - PowerSchool will be deploying version 25.3.0.0 of Professional Learning & Perform Enterprise to your server. During the maintenance window the system availability will be limited.
Feb 26, 15:56 PST
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