All Systems Operational
Allovue Operational
Allovue Allocate Operational
Allovue Budget Operational
Allovue Manage Operational
Analytics & Insights Operational
Atrieve Operational
ADS04 Operational
ADS03 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
HOST31 Operational
HOST32 Operational
HOST33 Operational
HOST34 Operational
HOST35 Operational
HOST36 Operational
Attendance Intervention Suite Operational
Behavior Support Operational
BusinessPlus Operational
Cognos Reporting Operational
Connected Intelligence K-12 Operational
Connected Intelligence P20W Operational
Curriculum & Instruction ? Operational
Document Cloud (US & Canada) Operational
Document Delivery US Operational
Document Signature US Operational
Document Management US Operational
Document Delivery Canada Operational
Document Signature Canada Operational
Document Management Canada Operational
Document Library Operational
eFinancePlus Operational
Enrollment Operational
Enrollment Express/ECollect Operational
MyPowerHub Operational
Naviance Operational
Performance Matters Operational
PowerPack Operational
Early Warning System (EWS) Operational
Enhanced PowerLunch Operational
Flex Mailer Operational
Locker Management Operational
Service Manager Operational
Student Alert Management Operational
Web Reports Operational
Utility Dashboard Operational
PowerSchool Community Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool SIS Operational
PowerSchool Trillium SIS Operational
Schoology Learning Operational
Schoology Operational
SchoolMessenger Operational
SchoolMessenger CustomApp Operational
SchoolMessenger Communicate Operational
SchoolMessenger PermissionClick Operational
SchoolMessenger Presence Operational
SchoolMessenger K-12 Social Operational
Special Programs Operational
Unified Talent Operational
Applicant Tracking Operational
Applicant Tracking Enterprise Operational
Candidate Assessment Operational
Coaching and Mentoring Operational
Employee Records Operational
Perform Operational
Perform Enterprise Operational
Professional Learning Operational
SchoolSpring Job Board Operational
SmartFind Express (Absence Management) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Analytics & Insights Version 24.10.2.0 Upgrade Feb 7, 2025 17:30 - Feb 9, 2025 18:00 PST
Reason For Maintenance:
PowerSchool will be deploying version 24.10.2.0 of Analytics & Insights to your server. During the maintenance window, the application may be accessible, but customers may experience intermittent connectivity. Please do not make any configuration or customization updates during this scheduled maintenance period.

Who:
This release will be automatically deployed to our PowerSchool-hosted SIS and Analytics & Insights customers and our hosted Analytics & Insights customers opting for automated deployments. Customers not on our automated deployment schedule will not receive this update and will need to submit a Support ticket to have the version 24.10.2.0 release to be applied to their environment.

Posted on Jan 31, 2025 - 11:55 PST
eFinancePlus Version 23.10.16.1 Upgrade Feb 7, 2025 20:00 - Feb 8, 2025 08:00 PST
PowerSchool will be deploying version 23.10.16.1 of eFinancePlus to the Production Environment. The application will be unavailable for the majority of the maintenance window.
Posted on Feb 07, 2025 - 10:43 PST
We are updating PowerSchool eSchoolPlus SIS compliance to version 25.1.1.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Posted on Feb 04, 2025 - 08:32 PST
Special Programs Maintenance Feb 8, 2025 01:30-02:30 PST
PowerSchool will be performing system maintenance on the Special Programs, which includes restarting the production server. During the maintenance window, system availability will be limited.

Please note: This maintenance only pertains to hosted customers.

Posted on Jan 28, 2025 - 12:59 PST
PowerSchool will be deploying version 25.1.0.0 of SmartFind Express Absence Management to your server. The application will remain online during the maintenance window.
Posted on Feb 06, 2025 - 17:05 PST
PowerSchool SIS Full VM Restart to Complete OS Patching Feb 8, 2025 15:00 - Feb 9, 2025 09:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 06, 2025 - 07:42 PST
Scheduled - PowerSchool is performing system maintenance on PowerSchool SIS, which includes Full VM restart to complete OS patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

This maintenance will only affect customers in the US and Canada.

Jan 23, 2025 - 13:20 PST
PowerSchool is performing planned SFTP maintenance for Applicant Tracking, Perform, and Employee Records. During this time, the SFTP service will not be available, which may impact imports and exports. The application will remain unavailable for most of the maintenance window. Impacted site: sftp.tedk12.com
Posted on Jan 30, 2025 - 13:54 PST
eFinancePlus Version 22.4.41.1 Upgrade Feb 10, 2025 18:30 - Feb 11, 2025 02:30 PST
PowerSchool will be deploying version 22.4.41.1 of eFinancePlus to the Production Environment. The application will be unavailable for the majority of the maintenance window.
Posted on Feb 07, 2025 - 10:44 PST
PowerSchool SIS Core 25.1.0.0 Release Upgrade Feb 13, 2025 17:00 - Feb 14, 2025 03:00 PST
We are updating PowerSchool SIS Core to version 25.1.0.0. Customers with auto-update enabled will receive the latest PS SIS Core version during the maintenance window. Please note that system availability will be limited during this time.

This maintenance will only impact international customers operating Sunday–Thursday.

Posted on Feb 05, 2025 - 17:17 PST
We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.2.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will not impact customers in NC, AL, Stride, and International customers operating Sunday–Thursday.

Posted on Feb 05, 2025 - 17:14 PST
Past Incidents
Feb 7, 2025
Resolved - This incident has been resolved.
Feb 7, 06:20 PST
Monitoring - This incident has been resolved, and users will be able to access Atrieve. We will continue to monitor. We appreciate your patience while we worked to resolve this incident.
Feb 5, 07:10 PST
Investigating - We are investigating an issue impacting Atrieve for users on the SK32 Server. At this time, users may experience the inability to login. Our team is working to resolve this
Feb 5, 07:02 PST
Feb 6, 2025
Resolved - This incident has been resolved.
Feb 6, 11:46 PST
Monitoring - Our engineering team has identified the source of the SFTP update issue and implemented a fix. We will continue to monitor the results.
Jan 29, 12:24 PST
Identified - Some Performance Matters customers have reported SFTP updates not functioning this morning. Our engineering team is aware and working to resolve this as soon as possible. We appreciate your patience as we expedite resolution and will keep you informed of progress
Jan 29, 07:23 PST
Resolved - The issue is now resolved.

Users who logged in during this time were affected and their roles were edited. Users who use SSO need to log out and log back in to have their access restored. Users who do not use SSO may need to be manually reverted. That will be completed by PowerSchool, and is in progress now.

Feb 6, 11:37 PST
Identified - We are currently investigating the issue and have identified a fix. There is a planned release to resolve the issue. Until then, users accessing the Document Management platform using SSO are unable to send jobs. If users are able to use direct login, they can use that as a temporary workaround.
Feb 6, 10:08 PST
Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 17:00 PST
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.2.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Feb 3, 10:15 PST
Feb 4, 2025
Resolved - This incident has been resolved and users will be able to access Atrieve. We appreciate your patience while we worked to resolve the incident.
Feb 4, 15:50 PST
Investigating - We are investigating an issue impacting Atrieve for users on the AB02 series of servers. At this time, users may experience slowness or may receive errors. Our team is working to resolve this.
Feb 4, 15:30 PST
Resolved - This incident has been resolved and users will be able to access Atrieve. We appreciate your patience while we worked to resolve the incident.
Feb 4, 15:49 PST
Investigating - We are currently investigating an issue impacting endusers' ability to access Atrieve.
Feb 4, 14:40 PST
Feb 3, 2025
Completed - The scheduled maintenance has been completed.
Feb 3, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 21:00 PST
Scheduled - PowerSchool will be deploying version 25.2.0.0 of Professional Learning & Perform Enterprise to your server. During the maintenance window the system availability will be limited.
Jan 24, 13:13 PST
Feb 2, 2025
Completed - The scheduled maintenance has been completed.
Feb 2, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 18:02 PST
Scheduled - We are updating PowerSchool SIS Core to version 25.1.0.0. Customers with auto-update enabled content will receive this update during the maintenance window. During the maintenance window the system availability will be limited.

This maintenance will not affect customers in NC, AL, Stride, or international customers operating from Sunday to Thursday.

Jan 23, 13:06 PST
Completed - The scheduled maintenance has been completed.
Feb 2, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 18:00 PST
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.1.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will not impact customers in NC, AL, Stride, and International customers (Sun-Thu)

Jan 22, 10:32 PST
Feb 1, 2025
Completed - The scheduled maintenance has been completed.
Feb 1, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 18:01 PST
Scheduled - PowerSchool is performing a database cluster restart for the Schoology Learning App platform. The application will remain accessible for most of the maintenance window. However, customers may experience intermittent connectivity.
Jan 22, 10:39 PST
Completed - The scheduled maintenance has been completed.
Feb 1, 12:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 00:00 PST
Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Jan 28, 08:54 PST
Completed - The scheduled maintenance has been completed.
Feb 1, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 20:00 PST
Scheduled - We are updating PowerSchool eSchoolPlus SIS compliance to version 25.1.0.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Jan 28, 10:02 PST
Completed - The scheduled maintenance has been completed.
Feb 1, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 19:00 PST
Scheduled - PowerSchool will be deploying version 24.03.06 of Atrieve to your server. The application will remain online during the maintenance window.
Jan 28, 13:58 PST
Jan 31, 2025
Completed - The scheduled maintenance has been completed.
Jan 31, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 20:01 PST
Scheduled - PowerSchool is performing a full VM restart to complete OS patching for eSchoolPlus and Cognos servers. The application will be unavailable for the majority of the maintenance window.
Jan 30, 11:20 PST
Jan 30, 2025
Resolved - This incident has been resolved.
Jan 30, 15:45 PST
Monitoring - A fix has been implemented and we are monitoring the results. At this time, end users are able to log back into Atrieve.
Jan 30, 11:07 PST
Investigating - We are currently experiencing issues with Atrieve for customers on AB07. Our team is working to resolve the incident.
Jan 30, 10:59 PST
Resolved - The incident has been resolved and all systems have returned to normal operations. The PowerSchool Team will continue to monitor.
Jan 30, 15:45 PST
Investigating - We are investigating an issue impacting access to Atrieve for customers on the AB02 set of servers. Our team is working to address this.
Jan 30, 15:26 PST
Resolved - The incident has been resolved and all systems have returned to normal operations. The PowerSchool Team will continue to monitor.
Jan 30, 15:44 PST
Investigating - We are investigating an issue impacting access to Atrieve for customers on the BC03 set of servers. Our team is working to address this.
Jan 30, 15:27 PST
Resolved - This incident has been resolved.
Jan 30, 07:21 PST
Monitoring - A fix has been implemented and we are monitoring the results. At this time, endusers are able log back into Atrieve.
Jan 28, 11:43 PST
Investigating - We are currently experiencing issues with Atrieve for customers on AB07. Our team is working to resolve the incident.
Jan 28, 11:27 PST
Resolved - This incident has been resolved.
Jan 30, 07:21 PST
Monitoring - A fix has been implemented and we will continue to monitor results through the day.
Jan 28, 15:29 PST
Investigating - We are currently investigating an issue impacting access to Atrieve for customers on BC03. We will provide updates on our progress towards resolution.
Jan 28, 15:23 PST
Jan 29, 2025
Completed - The scheduled maintenance has been completed.
Jan 29, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 17:00 PST
Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Jan 28, 10:31 PST
Resolved - This incident has been resolved.
Jan 29, 08:43 PST
Identified - We are currently investigating the issue and have identified a fix. There is a planned release to resolve the issue. Until then, school users accessing the Document Management platform using SSO are unable to send jobs. Administrator users are not affected by this issue, and are able to create and send jobs.
Jan 28, 10:10 PST
Jan 28, 2025
Resolved - This incident has been resolved.
Jan 28, 14:02 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 11:28 PST
Investigating - Our teams are actively investigating reports of Hosted SharePoint errors when accessing and using attached documents.
Jan 28, 10:53 PST
Resolved - This incident has been resolved.
Jan 28, 12:16 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 11:03 PST
Investigating - We are currently investigating this issue.
Jan 28, 08:21 PST
Resolved - This incident has been resolved.
Jan 28, 09:40 PST
Update - We are continuing to investigate this issue.
Jan 28, 09:40 PST
Update - Users are able to log into Atrieve.
Jan 28, 09:39 PST
Investigating - We are currently investigating a network issue.
Jan 28, 09:32 PST
Jan 27, 2025
Resolved - This incident has been resolved.
Jan 27, 13:34 PST
Monitoring - A fix has been implemented that will allow Comma Seperated (CSV) files to be imported.
Nov 21, 09:33 PST
Identified - The Team is aware of the changes College Board has made to the PSAT scores import file and is working quickly to adjust the Scores Import to adapt to these changes.
Nov 14, 08:42 PST
Jan 26, 2025
Completed - The scheduled maintenance has been completed.
Jan 26, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 17:30 PST
Scheduled - PowerSchool will be deploying version 24.10.1.0 of Analytics & Insights to your server. During the maintenance window, the application may be accessible, but customers may experience intermittent connectivity. Please do not make any configuration or customization updates during this scheduled maintenance period.
Jan 14, 12:48 PST
Completed - The scheduled maintenance has been completed.
Jan 26, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 18:00 PST
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.1.2.1. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This Maintenace will impact IN, PA, and TX States only

Jan 24, 09:10 PST
Jan 25, 2025
Completed - The scheduled maintenance has been completed.
Jan 25, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:00 PST
Scheduled - PowerSchool will be deploying version 23.10.16.0, and 22.4.41.0 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window.
Jan 23, 08:23 PST
Jan 24, 2025
Resolved - This incident has been resolved.
Jan 24, 09:22 PST
Monitoring - We are pleased to inform you that the infrastructure issue causing performance degradation since January 6th has been addressed. Our systems are now operating at expected performance levels.

We will continue to monitor as our team is actively working on further optimizations to prevent future occurrences. We will share more details about the root cause as soon as they become available.

Thank you for your continued patience and partnership. We remain committed to improving our products and services to better serve you.

Jan 15, 15:14 PST
Update - After addressing the data balancing issue last week, we uncovered a new infrastructure issue that is currently under investigation.

Following the server restart on January 9th, we observed performance improvements. However, we are aware of ongoing performance slowdowns that users will still experience, while our team actively works to address the root cause.

These efforts will take additional time to resolve through this week, so we advise end users to plan accordingly to allow time for business-critical tasks, such as payroll, to be completed.

We apologize for any inconvenience and appreciate your patience and support as we work towards a comprehensive resolution. Rest assured, we are committed to resolving this with the highest priority.

Jan 14, 11:12 PST
Update - We have taken significant steps to balance data and halt backend processes to stabilize performance across the Atrieve platform. While we have seen improvements and successful tests, some customers may still experience intermittent issues with Atrieve Web, the Atrieve Portal, Document Storage, and Scanning.

To further enhance stability, our team will perform a server restart after business hours tonight.

We appreciate your patience and understanding as we work to resolve these issues. Thank you for your continued support.

Jan 9, 13:40 PST
Update - We have identified an issue that began on January 6th, leading to degraded performance within Atrieve. Our team has isolated the problem and is actively working on a resolution. We understand the impact this has on your experience and are committed to resolving the issue as quickly as possible.

Once the performance issue has been fully resolved and validated, we will share more details on the root cause. Thank you for your patience and understanding.

Jan 8, 15:36 PST
Identified - We continue to troubleshoot an issue that is impacting the performance of Atrieve. Yesterday we identified a source of the problem and are working through an action plan to address it. At this time, we do not have a confirmed timeline to resolution, however, as soon as we do, we will provide more information.
Jan 8, 09:56 PST
Update - We have confirmed that the impact of the problem includes other areas of functionality, including AtrieveWeb, the Atrieve Portal, Document Storage, and Scanning, and other areas.

Our team continues to work in a war room effort to resolve this problem.

Jan 7, 11:27 PST
Investigating - We have received feedback of continued slow responsiveness when using Atrieve this morning. Our teams are actively investigating the root cause to determine a resolution to this problem.
Jan 7, 08:12 PST
Monitoring - A fix has been implemented and we will monitor the results through this evening and normal business operations on Tuesday.
Jan 6, 16:26 PST
Update - Our team is actively working on this issue. We do not yet have a timeline for resolution but we will provide an update when we do.
Jan 6, 15:03 PST
Investigating - We have received reports and have verified that users of AtrieveWeb are experiencing degradation and delays when working in the application. Our teams are currently investigating this incident.
Jan 6, 11:47 PST
Completed - The scheduled maintenance has been completed.
Jan 24, 05:39 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 17:34 PST
Scheduled - PowerSchool will be deploying version 25.1.0.1 of Enrollment Express and Ecollect Forms to your server. During the maintenance window the system availability will be limited.
Jan 23, 17:33 PST