INC-408242- AL State Enrollment is down for all AL Azure customer

Incident Report for PowerSchool Products

Resolved

The VPN tunnel is now connected between AL Azure and AL State Enrollment. This issue is resolved.

Posted Aug 07, 2020 - 13:34 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 07, 2020 - 12:56 PDT

Update

Continuing to troubleshoot this issue with Microsoft Support.

Posted Aug 07, 2020 - 12:41 PDT

Update

We are continuing to investigate this issue.

Posted Aug 07, 2020 - 11:53 PDT

Investigating

Investigating with ALSDE and Microsoft. VPN connection form INow Azure will not connect to iState Enrollment in AL

Posted Aug 07, 2020 - 11:53 PDT

This incident affected: iNow SIS.