Common App document Delivery to Colleges

Incident Report for PowerSchool Products

Monitoring

We are aware of an issue with Common App where some successfully submitted documents were not delivered or were delivered with missing documents. The documents were correctly submitted from Naviance to Common App, so the status in Naviance is accurate. The problem lies in the delivery from Common App to member universities and affects documents from various sources, not just Naviance.

Common App has been working retroactively and had resent documents to colleges affected. If you receive reports of missing documents, please contact the Naviance support team. We are working closely with our partners at Common App to identify and verify the status of affected documents and determine if any action is needed.

The integration between Naviance and Common App is functioning as expected, and the status for submitted documents remains correct.

Posted Nov 14, 2024 - 11:05 PST

This incident affects: Naviance.