SchoolMessenger Communicate - Safe arrival inbound calls are not working for Canada customers

Incident Report for PowerSchool Products

Resolved

The issue reported for SchoolMessenger Communicate has been resolved and this incident has been closed

Posted Dec 19, 2025 - 13:25 PST

Monitoring

A fix has been deployed to address the Safe arrival inbound calls issue for Canada customers within SchoolMessenger Communicate. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

Posted Dec 19, 2025 - 08:54 PST

Investigating

We are investigating reports of Safe arrival inbound calls are not working for Canada customers within SchoolMessenger Communicate. Parents can report absence via mobile app and Web app We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

Posted Dec 19, 2025 - 07:32 PST

This incident affected: SchoolMessenger (SchoolMessenger Communicate).