We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Posted Jul 19, 2024 - 09:30 PDT
Monitoring
We have identified the issue and have applied a fix and are currently monitoring the system. We will send an update as we progress.
Posted Jul 19, 2024 - 05:10 PDT
Identified
Our teams continue to triage the system outage and are closely monitoring the updates from Microsoft. We will continue to provide updates here as they become available.
Posted Jul 18, 2024 - 20:41 PDT
Update
We have identified the cause of the system outage to be a performance issue on the Microsoft Azure Central platform. We are actively working with Microsoft teams to restore services. We will continue to provide you with regular updates as they become available.
Posted Jul 18, 2024 - 18:15 PDT
Investigating
We are currently investigating a system outage being experienced on SchoolMessenger Presence platform. PowerSchool teams have gathered in the war room to triage. We will send you another update in an hour.
Posted Jul 18, 2024 - 16:59 PDT
This incident affected: SchoolMessenger (SchoolMessenger Presence).