Performance Matters - Degraded Application Performance

Incident Report for PowerSchool Products

Identified

We are investigating an issue impacting Assessment & Accountability services. Some customers may experience delayed or outdated data, including assessment updates, student status changes, populations, and scores. In addition, a small number of customers may experience intermittent issues loading Baseball Card (BBCard) information. Our teams are actively working to restore normal functionality and will provide updates as they become available.

Posted Oct 05, 2026 - 10:12 PDT

Investigating

We are currently investigating reports of degraded application performance affecting several users. Customers may experience slower-than-normal response times or intermittent delays when accessing certain features. Our teams are actively working to identify the cause and restore optimal performance.

Posted Oct 05, 2026 - 08:07 PDT

This incident affects: Performance Matters.