We have taken significant steps to balance data and halt backend processes to stabilize performance across the Atrieve platform. While we have seen improvements and successful tests, some customers may still experience intermittent issues with Atrieve Web, the Atrieve Portal, Document Storage, and Scanning.
To further enhance stability, our team will perform a server restart after business hours tonight.
We appreciate your patience and understanding as we work to resolve these issues. Thank you for your continued support.
Posted Jan 09, 2025 - 13:40 PST
Update
We have identified an issue that began on January 6th, leading to degraded performance within Atrieve. Our team has isolated the problem and is actively working on a resolution. We understand the impact this has on your experience and are committed to resolving the issue as quickly as possible.
Once the performance issue has been fully resolved and validated, we will share more details on the root cause. Thank you for your patience and understanding.
Posted Jan 08, 2025 - 15:36 PST
Identified
We continue to troubleshoot an issue that is impacting the performance of Atrieve. Yesterday we identified a source of the problem and are working through an action plan to address it. At this time, we do not have a confirmed timeline to resolution, however, as soon as we do, we will provide more information.
Posted Jan 08, 2025 - 09:56 PST
Update
We have confirmed that the impact of the problem includes other areas of functionality, including AtrieveWeb, the Atrieve Portal, Document Storage, and Scanning, and other areas.
Our team continues to work in a war room effort to resolve this problem.
Posted Jan 07, 2025 - 11:27 PST
Investigating
We have received feedback of continued slow responsiveness when using Atrieve this morning. Our teams are actively investigating the root cause to determine a resolution to this problem.
Posted Jan 07, 2025 - 08:12 PST
Monitoring
A fix has been implemented and we will monitor the results through this evening and normal business operations on Tuesday.
Posted Jan 06, 2025 - 16:26 PST
Update
Our team is actively working on this issue. We do not yet have a timeline for resolution but we will provide an update when we do.
Posted Jan 06, 2025 - 15:03 PST
Investigating
We have received reports and have verified that users of AtrieveWeb are experiencing degradation and delays when working in the application. Our teams are currently investigating this incident.