The issue has been resolved. All services are functional now, and this incident has been closed.
Posted Jan 23, 2026 - 02:57 PST
Monitoring
A fix has been deployed by our Vendor to address the issues impacting users being unable to log in using MFA and delay in mail delivery. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
Posted Jan 22, 2026 - 22:07 PST
Identified
The cause of the issue has been identified by the vendor. We are actively coordinating with our vendor as they are in the process of implementing a resolution. We will continue to share updates as they become available.
Posted Jan 22, 2026 - 13:19 PST
Update
We are continuing to investigate this issue.
Posted Jan 22, 2026 - 13:14 PST
Investigating
We are investigating the report for multiple PowerSchool products currently experiencing issues with users being unable to log in using MFA and delay in mail delivery. We are actively investigating the issue and coordinating with our third-party vendor to mitigate the impact. We will continue to provide regular updates as we progress towards a resolution.
Posted Jan 22, 2026 - 12:41 PST
This incident affected: SchoolMessenger (SchoolMessenger Communicate) and Attendance Intervention Suite.