HigherEd - Users are unable login to Employee Records

Incident Report for PowerSchool Products

Resolved

The issue reported for HigherEd Employee Records has been resolved and this incident has been closed

Posted May 11, 2026 - 10:45 PDT

Monitoring

We have deployed a fix to production that has resolved the issue in HigherEd Employee Records. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

Posted May 11, 2026 - 07:55 PDT

Investigating

We are investigating reports of login issues within HigherEd Employee Records. Our team is working diligently to mitigate the reported issue and will continue to provide regular updates as we progress toward resolution.

Posted May 11, 2026 - 07:13 PDT

This incident affected: HigherEd (Employee Records (HigherEd)).