Phone System Latency Issues

Incident Report for PowerSchool Products

Resolved

PowerSchool Support phone calls are now routing to Support Staff as expected.

Posted Aug 26, 2021 - 14:56 PDT

Identified

We are currently experiencing some latency in getting the calls to our support teams connected with an agent. Our phone provider and is working to address this latency and make the needed corrections.

If you are experiencing issues please reach out to our support team through Chat (https://help.powerschool.com/t5/Launch-Chat-Support/ct-p/LaunchChatSupport) or through our Case Portal (https://help.powerschool.com/t5/Case-Portal/ct-p/Support-CasePortal)

We will continue to provide updates as soon as possible.

Posted Aug 26, 2021 - 12:06 PDT

This incident affected: Atrieve (ADS04, ADS03, ADS05, ADS06, ADS07, ADS08, HOST02, HOST03, HOST04, HOST05, HOST06, HOST07, HOST08, HOST11, HOST12, HOST13), BusinessPlus, Cognos Reporting, eFinancePlus, Enrollment, Enrollment Express/ECollect, Naviance, Performance Matters, PowerSchool eSchoolPlus SIS, PowerSchool SIS, PowerSchool Trillium SIS, Special Programs, and Unified Talent (Professional Learning).