Performance Matters incident notification: Pages are loading slow or not loading

Incident Report for PowerSchool Products

Resolved

After monitoring through the first day of school for many districts, we are updating the status of this incident to resolved.
Posted Sep 04, 2024 - 06:57 PDT

Update

We are continuing to monitor for any further issues.
Posted Aug 28, 2024 - 18:37 PDT

Update

We are continuing to monitor for any further issues.
Posted Aug 28, 2024 - 18:35 PDT

Monitoring

Our technical teams have identified and resolved an issue with our Content Delivery Network. We will continue monitoring to ensure all systems are stable and performant.
Posted Aug 28, 2024 - 18:24 PDT

Update

We have confirmed a network issue that is causing intermittent disruptions, impacting both the Unify and OLA platforms. Our technical teams are actively working to resolve the problem. We will provide further updates as our efforts progress.
Posted Aug 28, 2024 - 13:05 PDT

Identified

The issue with slow or unresponsive page loading on unify.performancematters.com has been identified. Our team is actively working on resolving it. We appreciate your continued patience and will provide further updates as we progress towards resolution.
Posted Aug 28, 2024 - 08:28 PDT

Investigating

This is to notify that PowerSchool is aware of an issue where the pages are loading slow or not loading at all while using unify.performancematters.com.

Please note that we are working on this issue and a fix will be out soon.
Posted Aug 28, 2024 - 06:08 PDT
This incident affected: Performance Matters.