SchoolMessenger Communicate SAML Login Errors in Canada

Incident Report for PowerSchool Products

Resolved

We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Posted May 06, 2025 - 18:43 PDT

Monitoring

At this time, we have resolved this issue. While we continue to monitor this issue, if you continue to experience any issues, please reach out to PowerSchool Support via phone, web or chat through our PowerSchool Community.
Posted May 06, 2025 - 12:14 PDT

Investigating

We are aware of an intermittent issue with Communicate accounts in Canada using SAML experiencing errors when trying to log in. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Posted May 06, 2025 - 11:44 PDT
This incident affected: SchoolMessenger (SchoolMessenger Communicate).