Atrieve - Multiple customers in Alberta & British Colombia are unable to access the application

Incident Report for PowerSchool Products

Resolved

All impacted customers have confirmed that they are now able to access Atrieve without any issues. We are considering the issue to be fully resolved and will proceed with closing this incident
Posted Jan 20, 2026 - 09:09 PST

Identified

We have identified that the issue is related to a regional internet service provider. Our team is actively monitoring the situation, and we will provide further updates as more information becomes available.
Posted Jan 20, 2026 - 08:03 PST

Investigating

We are investigating reports of Multiple British Colombia Users are unable to access Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as We progress towards a resolution.
Posted Jan 20, 2026 - 07:20 PST
This incident affected: Atrieve (HOST03, HOST07, HOST08, HOST11, HOST31, HOST33, HOST09, HOST37).
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