Some Customers Experiencing Issues Accessing Atrieve Services

Incident Report for PowerSchool Products

Resolved

The issue affecting access to Atrieve has been resolved. Service was restored at approximately 4:05 PM EST, and we have received confirmation from the impacted customers that they are able to successfully access and use the application.

Posted Oct 12, 2026 - 13:48 PDT

Update

We are continuing to investigate this issue.

Posted Oct 12, 2026 - 12:00 PDT

Investigating

We are currently investigating an issue affecting access to Atrieve for some customers. Users may be unable to access the site or log in successfully and may experience continuous loading after attempting to authenticate.
At this time, the issue has been confirmed to be affecting some customers.

Our teams are actively investigating the cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

Posted Oct 12, 2026 - 11:57 PDT