SchoolMessenger Communicate FTP Data Transfer Failures

Incident Report for PowerSchool Products

Resolved

We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Posted Oct 30, 2024 - 08:02 PDT

Monitoring

At this time, we have resolved this issue. While we continue to monitor this issue, if you continue to experience any issues, please reach out to PowerSchool Support via phone, web or chat through our PowerSchool Community.
Posted Oct 30, 2024 - 07:45 PDT

Identified

At this time, we are continuing to work to resolve this issue. We appreciate your patience while we work to correct the issues you are experiencing. Please continue to check this status page for ongoing updates.
Posted Oct 30, 2024 - 06:56 PDT

Investigating

We are aware of an issue with some SchoolMessenger Communicate data exports to SFTP failing. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Posted Oct 30, 2024 - 06:10 PDT
This incident affected: SchoolMessenger (SchoolMessenger Communicate).