SchoolMessenger Presence/Civiclive Intermittent Performance Issues

Incident Report for PowerSchool Products

Resolved

We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Posted Mar 05, 2025 - 07:56 PST

Monitoring

At this time, we have resolved this issue. While we continue to monitor this issue, if you continue to experience any issues, please reach out to PowerSchool Support via phone, web or chat through our PowerSchool Community.
Posted Mar 05, 2025 - 07:19 PST

Investigating

We are aware of an issue with SchoolMessenger Presence and CivicLive websites where some sites are loading slowly. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Posted Mar 05, 2025 - 06:50 PST
This incident affected: SchoolMessenger (SchoolMessenger Presence).