Our team has successfully created a fix that will be released tonight. While we are applying the fix, Special Programs may be unavailable for customers that are in the eastern region. Specifically, if you are using Special Programs on the North East, Midwest, or Southeast instances.
The maintenance window will start on September 25, 2020, at 9:30 PM EDT to September 26, 2020, at 5:00 AM EDT.
To confirm which instance you are on, please look at the URL while you are in Special Programs. For example, the North East instance has the following URL https://ne.specialeducation.powerschool.com
which uses “NE” to identify the region. The same can be used to identify the Midwest and Southeast as “MW” and “SE”.
Thank you for your patience while we continued to work on a fix for this issue and we apologize for any inconvenience this may have caused. PowerSchool is committed to delivering top tier performance and will continue to monitor things to ensure we meet that commitment.