SchoolMessenger Communicate - Canadian Phone broadcast delivery issues

Incident Report for PowerSchool Products

Resolved

We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.

Posted Feb 26, 2025 - 15:29 PST

Identified

PowerSchool has been alerted by our telephony vendor of an outage with a carrier that began on February 11th, resulting in degraded call delivery for our Canadian customers. The vendor has isolated the problem and is actively working on a resolution.
We understand the impact this has on your experience and are committed to resolving the issue as quickly as possible. We will continue to share updates as new information becomes available.
Thank you for your patience and understanding.

Posted Feb 12, 2025 - 19:18 PST

This incident affected: SchoolMessenger (SchoolMessenger Communicate).