The performance degradation affecting SchoolMessenger has been resolved, and service performance has returned to normal. We apologize for any inconvenience caused.
Posted Nov 12, 2026 - 07:27 PST
Monitoring
SchoolMessenger performance has been restored to normal levels. Our engineering team has addressed the issue that was causing some services to run slower than expected.
We are monitoring the environment to confirm continued stability.
We appreciate your patience while we worked to restore normal performance.
Posted Nov 12, 2026 - 07:01 PST
Identified
We've identified an issue that may cause some SchoolMessenger services to run slower than normal. The slowness is caused by heavy load on one of the systems that supports the service.
Our engineering team is actively working to resolve the issue. We'll share an update as soon as we have more information.
We appreciate your patience.
Posted Nov 12, 2026 - 06:15 PST
This incident affected: SchoolMessenger (SchoolMessenger Communicate, SchoolMessenger Presence).