The issue affecting Performance Matters OLA Secure has been resolved, and normal service has been restored. We appreciate your patience and understanding as our teams worked to resolve this issue.
Posted Nov 02, 2026 - 09:08 PST
Monitoring
A fix has been deployed to address the issue affecting Performance Matters OLA Secure. Our teams are monitoring the environment to confirm service stability.
Posted Nov 02, 2026 - 08:06 PST
Identified
We have identified the issue affecting Performance Matters OLA Secure and are actively working toward a resolution. The impact is limited to OLA Secure. We will provide additional updates as progress is made.
Posted Nov 02, 2026 - 07:33 PST
Investigating
We are investigating reports of users being unable to access Performance Matters OLA Secure using SSO through the Respondus LockDown Browser entry point. This issue is limited to OLA Secure SSO access. Regular OLA login is not impacted and remains available. Our teams are actively investigating and working toward a resolution.