PowerSchool SIS - Users hosted in west region are unable to access PS SIS

Incident Report for PowerSchool Products

Resolved

This incident has been resolved.

Posted May 14, 2026 - 08:17 PDT

Monitoring

We have implemented a fix for the issue impacting SIS. Early indicators show that services are recovering, and users should begin to see improved performance.
Our teams are actively monitoring the system to ensure stability and full restoration of service.

Posted May 13, 2026 - 15:12 PDT

Identified

We have identified the cause for the ongoing issue in PowerSchool SIS and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

Posted May 13, 2026 - 13:24 PDT

Investigating

We are investigating reports of login and performance issues within PowerSchool SIS. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

Posted May 13, 2026 - 10:41 PDT

This incident affected: PowerSchool SIS.