Investigating Service Degradation Across Multiple Products

Incident Report for PowerSchool Products

Resolved

The issue impacting multiple products has been resolved. Service has been restored, and monitoring confirms platform stability.
Posted Aug 11, 2026 - 16:20 PDT

Monitoring

A fix has been implemented for the issue affecting multiple products. We are monitoring service performance to ensure stability.
Posted Aug 11, 2026 - 15:08 PDT

Update

During our ongoing investigation, we have identified that Employee Records - HigherEd is also experiencing impact related to this incident.
Posted Aug 11, 2026 - 14:58 PDT

Investigating

We are currently investigating an issue impacting multiple products.

Users may experience:

- Bad Gateway (502) errors
- Increased latency
- Intermittent access or performance degradation

Our engineering teams are actively investigating the underlying cause and working to restore normal service as quickly as possible.
Posted Aug 11, 2026 - 14:30 PDT
This incident affected: Unified Talent (Applicant Tracking, Employee Records, Perform) and HigherEd (Employee Records (HigherEd)).