Atrieve - Endusers are experiencing degradation when using AtrieveWeb

Incident Report for PowerSchool Products

Resolved

This incident has been resolved. Our teams will continue to monitor closely.

Posted Oct 16, 2024 - 14:23 PDT

Monitoring

PowerSchool has identified and resolved the incident creating degradation in AtrieveWeb. We continue to monitor as the application returns to normal levels.

If end-users continue to experience degradation, we recommend that those users log out of AtrieveWeb and then log back in, to reset their session.

Posted Oct 16, 2024 - 09:25 PDT

Investigating

We have received reports and have verified that users of AtrieveWeb are experiencing degradation and delays when working in the application. Our teams are currently investigating this incident.

Posted Oct 16, 2024 - 08:51 PDT

This incident affected: Atrieve (HOST02, HOST03, HOST04, HOST05, HOST07, HOST08, HOST11, HOST12, HOST31, HOST32, HOST33, HOST34, HOST35, HOST36).