All Systems Operational

Allovue Operational
Allovue Allocate Operational
Allovue Budget Operational
Allovue Manage Operational
Analytics & Insights Operational
Atrieve Operational
ADS04 Operational
ADS03 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
HOST31 Operational
HOST32 Operational
HOST33 Operational
HOST34 Operational
HOST35 Operational
HOST36 Operational
Attendance Intervention Suite Operational
Behavior Support Operational
BusinessPlus Operational
Cognos Reporting Operational
Connected Intelligence K-12 Operational
Connected Intelligence P20W Operational
Curriculum & Instruction ? Operational
Document Cloud (US & Canada) Operational
Document Delivery US Operational
Document Signature US Operational
Document Management US Operational
Document Delivery Canada Operational
Document Signature Canada Operational
Document Management Canada Operational
Document Library Operational
eFinancePlus Operational
Enrollment Operational
Enrollment Express/ECollect Operational
MyPowerHub Operational
Naviance Operational
Performance Matters Operational
PowerPack Operational
Early Warning System (EWS) Operational
Enhanced PowerLunch Operational
Flex Mailer Operational
Locker Management Operational
Service Manager Operational
Student Alert Management Operational
Web Reports Operational
Utility Dashboard Operational
PowerSchool Community Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool SIS Operational
PowerSchool Trillium SIS Operational
Schoology Learning Operational
Schoology Operational
SchoolMessenger Operational
SchoolMessenger CustomApp Operational
SchoolMessenger Communicate Operational
SchoolMessenger PermissionClick Operational
SchoolMessenger Presence Operational
SchoolMessenger K-12 Social Operational
Special Programs Operational
Unified Talent Operational
Applicant Tracking Operational
Applicant Tracking Enterprise Operational
Candidate Assessment Operational
Coaching and Mentoring Operational
Employee Records Operational
Perform Operational
Perform Enterprise Operational
Professional Learning Operational
SchoolSpring Job Board Operational
SmartFind Express (Absence Management) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cognos, eFinancePlus and eSchoolPlus Maintenance Apr 4, 2025 20:00 - Apr 5, 2025 23:00 PDT

PowerSchool is performing full VM restart to complete OS patching on Cognos, eFinancePlus, and eSchoolPlus SIS production servers. These applications will be unavailable for most of the maintenance window.
Posted on Apr 02, 2025 - 09:46 PDT

eFinancePlus Version 22.4.43.0 & 23.10.18.0 Upgrade Apr 4, 2025 20:00 - Apr 5, 2025 08:00 PDT

PowerSchool will be deploying version 22.4.43.0 & 23.10.18.0 of eFinancePlus to the Production Environment. The application will be unavailable for the majority of the maintenance window.
Posted on Apr 02, 2025 - 09:12 PDT

PowerSchool eSchoolPlus SIS Version 25.3.0.0 Release for Production Environment Apr 4, 2025 20:00 - Apr 5, 2025 08:00 PDT

We are updating PowerSchool eSchoolPlus SIS to version 25.3.0.0. The application will be unavailable for the majority of the maintenance window.
Posted on Apr 01, 2025 - 09:31 PDT

BusinessPlus OS Patching for Production Servers Apr 5, 2025 00:00-12:15 PDT

The PowerSchool team is conducting a full VM restart to complete OS patching on your BusinessPlus production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS patching server reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without requiring a reboot.
Posted on Apr 01, 2025 - 09:34 PDT

PowerSchool SIS Core 25.3.0.0 Release Upgrade Apr 5, 2025 18:00 - Apr 6, 2025 06:00 PDT

We are updating PowerSchool SIS Core to version 25.3.0.0. Customers with auto-update enabled will receive the latest PS SIS Core version during the maintenance window. Please note that system availability will be limited during this time.
Posted on Apr 01, 2025 - 10:55 PDT

Professional Learning & Perform Enterprise Version 25.4.0.0 Upgrade Apr 6, 2025 21:00 - Apr 7, 2025 09:00 PDT

PowerSchool will be deploying version 25.4.0.0 of Professional Learning and Perform Enterprise to your server. During the maintenance window the system availability will be limited.
Posted on Mar 25, 2025 - 07:52 PDT

Atrieve Maintenance Apr 6, 2025 21:00 - Apr 7, 2025 03:30 PDT

PowerSchool is performing system maintenance on Atrieve. The application will be unavailable for most of the maintenance window.
Posted on Mar 24, 2025 - 11:02 PDT

Updated Maintenance Window for Professional Learning & Perform Enterprise Version 25.4.0.0 Upgrade. Apr 6, 2025 21:00 - Apr 7, 2025 03:00 PDT

We want to inform you of a change to the scheduled maintenance time for the Professional Learning and Perform Enterprise version 25.4.0.0 upgrade, previously communicated as Sunday, April 6, 2025, 9:00 PM – Monday, April 7, 2025, 9:00 AM PT, but now updated to Sunday, April 6, 2025, 9:00 PM – Monday, April 7, 2025, 3:00 AM PT, during which system availability will be limited, we apologize for any confusion and appreciate your understanding.
Posted on Apr 01, 2025 - 11:37 PDT

Special Programs Maintenance Apr 12, 2025 04:30-05:30 PDT

PowerSchool is performing system maintenance on Special Programs. During the maintenance window the system availability will be limited.
Posted on Mar 28, 2025 - 14:35 PDT
Apr 2, 2025
MyPowerHub 25.4.0.0 Version Upgrade
Completed - The scheduled maintenance has been completed.
Apr 2, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 17:00 PDT
Scheduled - This is a notice regarding the upcoming maintenance for the deployment of MyPowerHub version 25.4.0.0. The application will remain online throughout the maintenance window, and there will be no downtime.

Release notes: Minor bug fixes and UI improvements.
Apr 2, 05:01 PDT
Professional Learning
Resolved - This incident has been resolved.
Apr 2, 15:35 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 2, 15:34 PDT
Investigating - We are aware of an issue with Ad Hoc reporting throwing an error. The team is investigating the issue and we will keep this page updated with more information as it becomes available.
Apr 2, 14:56 PDT
Apr 1, 2025
Atrieve - Intermittent errors when working in the Atrieve application
Resolved - This incident has been resolved.
Apr 1, 16:11 PDT
Update - At this time, Atrieve has stabilized and we continue to monitor the systems. If your district is continuing to experience errors after receiving this update, please contact Support.
Mar 24, 10:02 PDT
Monitoring - A change has been implemented and we are actively monitoring results.
Mar 24, 09:25 PDT
Investigating - We are receiving reports of intermittent errors and inaccessibility when working in Atrieve. Our Escalation Team is currently investigating to identify the root cause to resolve the issue.
Mar 24, 08:44 PDT
Candidate Assessment / EPI assessment link errors or times out
Resolved - The issue with applicants accessing the assessments is fully resolved. Please notify our support team if any issues persist.
Apr 1, 07:22 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 04:16 PDT
Investigating - We are currently investigating applicants not being able to access the links to the Educator Professional Inventory (EPI) assessments. The page loads with a blank screen. Applicants may experience time outs if they are actively doing the assessment. We will update further as the investigation occurs.
Mar 31, 13:43 PDT
Mar 31, 2025
Investigating "sorry, there was an error" issue.
Resolved - This incident has been resolved.
Mar 31, 08:25 PDT
Monitoring - Please note that one of our SQL servers was unresponsive. We have implemented a fix and are monitoring the situation.
Mar 31, 06:01 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 31, 05:52 PDT
Investigating - We are currently investigating an issue experienced by multiple customers. The error message is "sorry, there was an error". Please bear with us while we work on this.
Mar 31, 05:44 PDT
Mar 30, 2025
PowerSchool SIS State/Provincial Reporting Version 25.3.2.1 Upgrade
Completed - The scheduled maintenance has been completed.
Mar 30, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.3.2.1. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Mar 28, 14:38 PDT
eFinancePlus Maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 00:30 PDT
Scheduled - PowerSchool is performing system maintenance on eFinancePlus, which includes restarting the SQL services. During the maintenance window, system availability will be limited.
Mar 28, 14:32 PDT
Mar 29, 2025
Mar 28, 2025
Atrieve Maintenance
Completed - The scheduled maintenance has been completed.
Mar 28, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 20:30 PDT
Scheduled - PowerSchool is performing system maintenance on Atrieve. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Mar 27, 05:56 PDT
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
SchoolMessenger Communicate - Intermittent Phone Broadcast Delivery Issues
Resolved - We have worked with our carrier partners to implement several solution paths to restore call traffic delivery rates. We can confirm we have seen a significant increase in successful call delivery reporting since these changes were implemented.

As a result of these improvements and resolution for many of our customers, we will update the Status Page to Resolved. We understand the telephony industry is ever-changing and that our solutions must also continually evolve to ensure the highest delivery rates remain possible.

Because of this, we are moving this to a Known Issue article posted in our Community Portal here: https://help.powerschool.com/t5/SchoolMessenger-Communicate/Known-Issue-Intermittent-Phone-Broadcast-Delivery-Issues/ta-p/542191

We will continue posting updates on continued progress for this issue on that page. You can subscribe to the page to receive notifications when new updates are posted.

We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Mar 24, 15:37 PDT
Identified - Our teams have been working to identify the underlying issue affecting some of our call traffic delivery rates for voice calls.  Our carrier partners are continually updating their filtering to ensure high quality calls are being delivered over their networks. Recent adjustments by carriers have resulted in some of our large volume calls being caught in these filters. 



Working with our carrier partners we have identified several solution paths to restore delivery rates and are actively working to implement these.  We are seeing improvements as we deploy these changes, but have more work to undertake. 



We will update you as we advance our efforts. In the meantime, we recommend setting up multiple contact methods when sending your broadcasts to minimize the impact. You can find more information and steps for this set up here: https://help.powerschool.com/t5/SchoolMessenger-Communicate/Video-Advanced-Message-Building/ta-p/511647
Feb 24, 15:20 PST
Investigating - We are currently aware of an issue where some SchoolMessenger Communicate/Groupcast phone broadcasts are not being delivered to all recipients due to an ongoing problem with our telephony vendor. Resolving this issue is our top priority, and we are actively working with our vendor to address it. We will provide updates as they become available.
In the meantime, we recommend utilizing multiple contact methods (phone, email, and SMS) when sending a broadcast to ensure your messages reach all intended recipients. If you need assistance setting up these contact methods, please review our support documentation below.
Thank you for your understanding and patience as we work to resolve this issue.
https://help.powerschool.com/t5/SchoolMessenger-Communicate/Video-Advanced-Message-Building/ta-p/511647
Feb 7, 16:01 PST
Mar 23, 2025

No incidents reported.

Mar 22, 2025
PowerSchool eSchoolPlus SIS Version 25.2.1.1 Upgrade
Completed - The scheduled maintenance has been completed.
Mar 22, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 20:00 PDT
Scheduled - PowerSchool will be deploying version 25.2.1.1 of PowerSchool eSchoolPlus SIS to the Production Environment. The application will be unavailable for the majority of the maintenance window.
Mar 21, 06:40 PDT
Special Programs Version 25.3.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Mar 22, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 18:30 PDT
Scheduled - PowerSchool will be deploying version 25.3.0.0 of Special Programs to the Production Environment. During the maintenance window the system availability will be limited.
Mar 13, 07:01 PDT
Mar 21, 2025
SchoolMessenger Communicate/Safe Arrival Canada problems with inbound phone lines
Resolved - We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Mar 21, 08:49 PDT
Investigating - We are aware of an issue with where some calls made to inbound phone lines for SchoolMessenger Communicate/SafeArrival in Canada are presenting a busy signal. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Mar 20, 11:50 PDT
Mar 20, 2025
PowerSchool SIS State/Provincial Reporting Version 25.3.2.0 Upgrade Early Deployment for GA,MA, UT, NJ
Completed - The scheduled maintenance has been completed.
Mar 20, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:00 PDT
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.3.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Mar 19, 11:05 PDT
Mar 19, 2025
MyPowerHub Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:00 PDT
Scheduled - This is a notice for upcoming maintenance where we will deploy the latest version of MyPowerHub. The application will remain online during the maintenance window.
Mar 19, 06:54 PDT
Performance Matters
Resolved - We are pleased to report that the platform is fully restored and is now operational. Thank you to our valued customers for your patience and understanding.
Mar 19, 03:53 PDT
Identified - We apologize for the issue that has been impacting the Performance Matters platform today. We have been working as quickly as possible to address it and have been focused on bringing it back into service with priority. We are currently restoring the platform in a phased approach, and expect that it will be fully operational by tomorrow morning. We will continue to keep you informed, as appropriate.
Mar 18, 10:29 PDT
Investigating - We are aware of an issue that is impacting customers from accessing the Performance Matters platform. Our teams are currently working with priority to address the issue.
Mar 17, 22:55 PDT
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