Common App document Delivery to Colleges
Monitoring - We are aware of an issue with Common App where some successfully submitted documents were not delivered or were delivered with missing documents. The documents were correctly submitted from Naviance to Common App, so the status in Naviance is accurate. The problem lies in the delivery from Common App to member universities and affects documents from various sources, not just Naviance.

Common App has been working retroactively and had resent documents to colleges affected. If you receive reports of missing documents, please contact the Naviance support team. We are working closely with our partners at Common App to identify and verify the status of affected documents and determine if any action is needed.

The integration between Naviance and Common App is functioning as expected, and the status for submitted documents remains correct.
Nov 14, 2024 - 11:05 PST
Naviance PSAT Import file format changes from College Board
Identified - The Team is aware of the changes College Board has made to the PSAT scores import file and is working quickly to adjust the Scores Import to adapt to these changes.
Nov 14, 2024 - 08:42 PST
Atrieve - HOST MB04 - Users are Reporting a Degradation in Performance
Monitoring - Performance has been restored and we are continuing to monitor.
Nov 14, 2024 - 06:56 PST
Investigating - We are currently investigating reports of degradation in performance on Host MB04
Nov 14, 2024 - 06:27 PST
Allovue Operational
Allovue Allocate Operational
Allovue Budget Operational
Allovue Manage Operational
Analytics & Insights Operational
Atrieve Operational
ADS04 Operational
ADS03 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
HOST31 Operational
HOST32 Operational
HOST33 Operational
HOST34 Operational
HOST35 Operational
HOST36 Operational
Attendance Intervention Suite Operational
Behavior Support Operational
BusinessPlus Operational
Cognos Reporting Operational
Connected Intelligence K-12 Operational
Connected Intelligence P20W Operational
Curriculum & Instruction ? Operational
Document Cloud (US & Canada) Operational
Document Delivery US Operational
Document Signature US Operational
Document Management US Operational
Document Delivery Canada Operational
Document Signature Canada Operational
Document Management Canada Operational
Document Library Operational
eFinancePlus Operational
Enrollment Operational
Enrollment Express/ECollect Operational
MyPowerHub Operational
Naviance Operational
Performance Matters Operational
PowerPack Operational
Early Warning System (EWS) Operational
Enhanced PowerLunch Operational
Flex Mailer Operational
Locker Management Operational
Service Manager Operational
Student Alert Management Operational
Web Reports Operational
Utility Dashboard Operational
PowerSchool Community Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool SIS Operational
PowerSchool Trillium SIS Operational
Schoology Learning Operational
Schoology Operational
SchoolMessenger Operational
SchoolMessenger CustomApp Operational
SchoolMessenger Communicate Operational
SchoolMessenger PermissionClick Operational
SchoolMessenger Presence Operational
SchoolMessenger K-12 Social Operational
Special Programs Operational
Unified Talent Operational
Applicant Tracking Operational
Applicant Tracking Enterprise Operational
Candidate Assessment Operational
Coaching and Mentoring Operational
Employee Records Operational
Perform Operational
Perform Enterprise Operational
Professional Learning Operational
SchoolSpring Job Board Operational
SmartFind Express (Absence Management) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PowerSchool SIS State/Provincial Reporting Version 24.11.2.0 Upgrade Early Deployment for MS, ID, and OR Nov 20, 2024 17:30 - Nov 21, 2024 05:30 PST
We are updating PowerSchool SIS State/Provincial Reporting Content to version 24.11.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Posted on Nov 19, 2024 - 11:06 PST
SmartFind Express Absence Management Version 24.11.0.0 Upgrade Nov 23, 2024 02:00-08:00 PST
PowerSchool will be deploying version 24.11.0.0 of SmartFind Express Absence Management to your server. The application will remain online during the maintenance window.
Posted on Nov 18, 2024 - 09:22 PST
Performance Matters Version 24.11.0.0 Upgrade Nov 30, 2024 00:00-06:00 PST
PowerSchool will be deploying version 24.11.0.0 of Performance Matters Assessment & Performance Matters Advanced Reporting to your server. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.
Posted on Nov 20, 2024 - 08:32 PST
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Atrieve - BC09/HOST12 - Application is unavailable
Resolved - This incident has been resolved. Powerschool has verified that Atrieve is operational again. We apologize for the disruption.
Nov 18, 14:34 PST
Investigating - We are currently investigating reports of Atrieve being unavailable for our customers on BC09/HOST12
Nov 18, 14:24 PST
Atrieve - AB05 - Emergency maintenance work required at 3:15PM Mountain
Completed - The scheduled maintenance has been completed.
Nov 18, 14:25 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 14:15 PST
Scheduled - Unplanned emergency work is required to be completed for Atrieve customers on AB05. During this time, Atrieve will become unavailable for up to 10 minutes. We apologize for this disruption.
Nov 18, 13:53 PST
Nov 17, 2024
Atrieve - Required maintenance Sunday evening
Completed - The scheduled maintenance has been completed.
Nov 17, 19:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 16:30 PST
Scheduled - Unscheduled maintenance is required for Atrieve. This work will cause intermittent disruptions to the application during this maintenance period. We appreciate your patience while we complete this work.

This maintenance will not impact any Sunday evening callouts for Automated Dispatching.
Nov 17, 15:22 PST
Analytics & Insights Version 24.10.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Nov 17, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 17:30 PST
Scheduled - PowerSchool will be deploying version 24.10.0.0 of Analytics and Insights to your server. The application will be unavailable for most of the maintenance window. This maintenance will have no impact on LAUSD.
Nov 11, 15:23 PST
PowerSchool SIS State/Provincial Reporting Version 24.11.1.0 Upgrade Minor Release
Completed - The scheduled maintenance has been completed.
Nov 17, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 18:01 PST
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 24.11.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will not impact customers in NC, AL, Stride, or international customers operating on a Sunday-to-Thursday schedule.
Nov 8, 14:18 PST
PowerSchool SIS Core 24.11.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Nov 17, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 18:00 PST
Scheduled - We are updating PowerSchool SIS Core to version 24.11.0.0. Customers with auto-update enabled content will receive this update during the maintenance window. During the maintenance window the system availability will be limited.

This maintenance will not impact customers in NC, AL, Stride, or international customers operating on a Sunday-to-Thursday schedule.
Nov 7, 14:35 PST
Nov 16, 2024
BusinessPlus OS Patching for Non-Production Servers
Completed - The scheduled maintenance has been completed.
Nov 16, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 00:00 PST
Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-Production server. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance, during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Nov 4, 11:23 PST
Unified Classroom Special Programs Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 01:30 PST
Scheduled - PowerSchool is performing system maintenance on Unified Classroom Special Programs. During the maintenance window the system availability will be limited.
Nov 11, 13:42 PST
Nov 15, 2024
Unified Classroom Special Programs Version 24.11.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Nov 15, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:30 PST
Scheduled - PowerSchool will be deploying version 24.11.0.0 of Unified Classroom Special Programs to Production servers. During the maintenance window the system availability will be limited.
Nov 12, 11:07 PST
Performance Matters Assessment & Performance Matters Advanced Reporting Version 24.10.1.0 Upgrade
Completed - The scheduled maintenance has been completed.
Nov 15, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 21:30 PST
Scheduled - PowerSchool will be deploying version 24.10.1.0 of Performance Matters Assessment & Performance Matters Advanced Reporting to your server. During the maintenance window the system availability will be limited.
Nov 14, 12:23 PST
Enrollment Version 24.11.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Nov 15, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:00 PST
Scheduled - PowerSchool will be deploying version 24.11.0.0 of Enrollment to your server. The application will remain online during the maintenance window.
Nov 12, 14:33 PST
Nov 14, 2024
Atrieve - HOST MB04 - Users are Reporting a Degradation in Performance
Resolved - This incident has been resolved.
Nov 14, 06:26 PST
Monitoring - Performance has been restored and we are continuing to monitor.
Nov 12, 08:09 PST
Investigating - We are currently investigating reports of degradation in performance for Host MB04
Nov 12, 07:11 PST
Nov 13, 2024
MyPowerHub Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:00 PST
Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Nov 12, 08:09 PST
Nov 12, 2024
Document Delivery US - Outage
Resolved - This incident has been resolved.
Nov 12, 06:57 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 15:03 PST
Update - We are continuing to work on a fix for this issue.
Nov 11, 12:36 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 11, 12:35 PST
Investigating - We are aware of a service interruption with Document Delivery that has caused all US instances of Document Cloud to be temporarily unavailable. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Nov 11, 09:22 PST
Nov 11, 2024
Professional Learning & Perform Enterprise Version 24.11.0.0 Upgrade
Completed - The scheduled maintenance has been completed.
Nov 11, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:00 PST
Scheduled - PowerSchool will be deploying version 24.11.0.0 of Professional Learning & Perform Enterprise to your server. During the maintenance window the system availability will be limited.
Oct 28, 13:18 PDT
Nov 10, 2024
PowerSchool SIS State/Provincial Reporting Version 24.11.1.0 Upgrade Early Deployment for TX, MS
Completed - PowerSchool SIS State/Provincial Reporting Version 24.11.1.0 Upgrade Early Deployment for TX, MS - Completed.
Nov 10, 20:33 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 17:00 PST
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 24.11.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Nov 7, 14:29 PST
Nov 9, 2024
eFinancePlus Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 22:45 PST
Scheduled - PowerSchool is performing system maintenance on eFinancePlus which includes restart of SQL services. During the maintenance window the system availability will be limited.
Nov 8, 10:14 PST
Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
MyPowerHub Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 17:00 PST
Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Nov 5, 08:44 PST
SchoolMessenger SafeArrival Temporarily Inaccessible
Resolved - We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Nov 6, 11:41 PST
Monitoring - At this time, we have resolved this issue. While we continue to monitor this issue, if you continue to experience any issues, please reach out to PowerSchool Support via phone, web or chat through our PowerSchool Community.
Nov 6, 11:01 PST
Investigating - We are aware of a Service Interruption with some SafeArrival sites. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Nov 6, 10:50 PST
PowerSchool SIS State/Provincial Reporting Version 24.10.3.1 Upgrade for NM and ID
Completed - The scheduled maintenance has been completed.
Nov 6, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 17:00 PST
Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 24.10.3.1. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will impact only the NM and ID states.
Nov 5, 11:44 PST
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