PowerSchool Products Status

Schoology Learning - Errors Loading SIS Apps

Update - Our team is continuing to actively investigate this issue and will provide further updates when available. We apologize for the continued inconvenience.
Oct 30, 2024 - 11:07 PDT

Investigating - Some users are experiencing intermittent errors when viewing SIS Apps within Schoology or grade sync jobs stuck in progress.

We are investigating and will provide further updates as we have more information. We apologize for the inconvenience.
Oct 30, 2024 - 09:55 PDT

OLA Data Server Error

Monitoring - Our engineering team has identified the issue that was impacting the OLA data server and has implemented a fix. The performance of OLA should now be fully restored. If you continue to experience any issues, please contact support for further assistance.
Oct 30, 2024 - 07:32 PDT

Identified - We are currently experiencing an issue affecting a data server on our platform. Our engineering team is actively working to mitigate the impact and restore full functionality as soon as possible. We appreciate your patience and will provide updates as they become available.
Oct 30, 2024 - 07:23 PDT

Atrieve - MB04 - Users are Reporting a Degradation in Performance

Update - We are continuing to monitor for any further issues.
Oct 30, 2024 - 07:07 PDT

Monitoring - we are continuing to monitor.
Oct 30, 2024 - 07:06 PDT

Identified - Our team has taken steps to address the degradation being experienced. We do expect minor disruptions as systems come back online and end-users return to full operation of the software.
We will continue to monitor the application performance.
Oct 30, 2024 - 06:50 PDT

Investigating - We are Currently investigating reports of degradation in Performance on MB04
Oct 30, 2024 - 06:44 PDT

Attendance Intervention Suite Operational

Atrieve Operational

ADS04 Operational

ADS03 Operational

ADS05 Operational

ADS06 Operational

ADS07 Operational

ADS08 Operational

HOST02 Operational

HOST03 Operational

HOST04 Operational

HOST05 Operational

HOST06 Operational

HOST07 Operational

HOST08 Operational

HOST11 Operational

HOST12 Operational

HOST13 Operational

HOST31 Operational

HOST32 Operational

HOST33 Operational

HOST34 Operational

HOST35 Operational

HOST36 Operational

Allovue Operational

Allovue Allocate Operational

Allovue Budget Operational

Allovue Manage Operational

BusinessPlus Operational

Cognos Reporting Operational

Connected Intelligence K-12 Operational

Connected Intelligence P20W Operational

Document Cloud (US & Canada) Operational

Document Delivery US Operational

Document Signature US Operational

Document Management US Operational

Document Delivery Canada Operational

Document Signature Canada Operational

Document Management Canada Operational

Document Library Operational

eFinancePlus Operational

Enrollment Operational

Enrollment Express/ECollect Operational

MyPowerHub Operational

Naviance Operational

Performance Matters Operational

PowerPack Operational

Early Warning System (EWS) Operational

Enhanced PowerLunch Operational

Flex Mailer Operational

Locker Management Operational

Service Manager Operational

Student Alert Management Operational

Web Reports Operational

Utility Dashboard Operational

PowerSchool Community Operational

PowerSchool eSchoolPlus SIS Operational

PowerSchool SIS Operational

PowerSchool Trillium SIS Operational

Schoology Learning Degraded Performance

Schoology Degraded Performance

SchoolMessenger Operational

SchoolMessenger CustomApp Operational

SchoolMessenger Communicate Operational

SchoolMessenger PermissionClick Operational

SchoolMessenger Presence Operational

SchoolMessenger K-12 Social Operational

Unified Classroom Behavior Support Operational

Unified Classroom Curriculum & Instruction Operational

Unified Classroom Special Programs Operational

Unified Talent Operational

Applicant Tracking Operational

Applicant Tracking Enterprise Operational

Candidate Assessment Operational

Coaching and Mentoring Operational

Employee Records Operational

Perform Operational

Perform Enterprise Operational

Professional Learning Operational

SchoolSpring Job Board Operational

SmartFind Express (Absence Management) Operational

Unified Insights Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

MyPowerHub Maintenance Oct 30, 2024 17:00-22:00 PDT

This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Posted on Oct 29, 2024 - 11:51 PDT

PowerSchool eSchoolPlus SIS Compliance 24.10.0.0 Upgrade Nov 1, 2024 21:00 - Nov 2, 2024 09:00 PDT

We are updating PowerSchool eSchoolPlus SIS compliance to version 24.10.0.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Posted on Oct 18, 2024 - 09:38 PDT

eFinancePlus Version 23.10.13.0, 22.4.38.0, & 20.11.76.0 Upgrade Nov 1, 2024 21:00 - Nov 2, 2024 09:00 PDT

PowerSchool will be deploying version 23.10.13.0, 22.4.38.0, and 20.11.76.0 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window.
Posted on Oct 24, 2024 - 10:02 PDT

Full VM Restart to Complete OS Patching For BusinessPlus Production Servers Nov 2, 2024 00:00-15:00 PDT

The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus production server. Customers may experience downtime during the maintenance of the window.
Posted on Oct 21, 2024 - 10:41 PDT

Performance Matters Version 24.10.0.0 Upgrade Nov 2, 2024 04:00-12:00 PDT

PowerSchool will be deploying version 24.10.0.0 of Performance Matters Assessment and Performance Matters Advanced Reporting to your server. During this time, system availability will be limited.
Posted on Oct 28, 2024 - 11:06 PDT

PowerSchool SIS Core 24.10.0.1 Upgrade Nov 2, 2024 18:00 - Nov 3, 2024 02:00 PST

We are updating PowerSchool SIS Core to version 24.10.0.1. Customers with auto-update enabled content will receive this update during the maintenance window. During the maintenance window the system availability will be limited.

This maintenance will not affect NC, AL, Stride, and international customers who operate from Sunday to Thursday.
Posted on Oct 24, 2024 - 16:55 PDT

Professional Learning & Perform Enterprise Version 24.11.0.0 Upgrade Nov 10, 2024 21:00 - Nov 11, 2024 03:00 PST

PowerSchool will be deploying version 24.11.0.0 of Professional Learning & Perform Enterprise to your server. During the maintenance window the system availability will be limited.
Posted on Oct 28, 2024 - 13:18 PDT

Past Incidents

Oct 30, 2024

Users are receiving an error when trying to log into eFinancePlus at the application hosting screen for 20.11

Resolved - This incident has been resolved.
Oct 30, 10:17 PDT

Monitoring - The issue identified is related to the start page. We are working on a resolution for the start page, but eFinancePlus can be accessed through a direct link.
Oct 30, 07:08 PDT

Investigating - We are currently investigating this issue.
Oct 30, 05:50 PDT

SchoolMessenger Communicate FTP Data Transfer Failures

Resolved - We have successfully resolved this issue at this time. We strive to provide the best possible experience for our customers and would like to thank you again for your patience as we worked to resolve this.
Oct 30, 08:02 PDT

Monitoring - At this time, we have resolved this issue. While we continue to monitor this issue, if you continue to experience any issues, please reach out to PowerSchool Support via phone, web or chat through our PowerSchool Community.
Oct 30, 07:45 PDT

Identified - At this time, we are continuing to work to resolve this issue. We appreciate your patience while we work to correct the issues you are experiencing. Please continue to check this status page for ongoing updates.
Oct 30, 06:56 PDT

Investigating - We are aware of an issue with some SchoolMessenger Communicate data exports to SFTP failing. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Oct 30, 06:10 PDT

Atrieve - MB04 - Users are unable to log in

Resolved - This incident has been resolved.
Oct 30, 06:43 PDT

Update - We are continuing to monitor for any further issues.
Oct 24, 07:07 PDT

Update - Our team has taken steps to address the degradation being experienced. We do expect minor disruptions as systems come back online and end-users return to full operation of the software.
We will continue to monitor the application performance
Oct 22, 09:06 PDT

Monitoring - Systems have been restored, and users may have degraded performance as things come back up, we are monitoring.
Oct 22, 07:46 PDT

Investigating - We are currently investigating reports of Users not being able to log into Atrieve.
Oct 22, 06:29 PDT

Oct 29, 2024

PDF and Printing Delays in Applicant Tracking, Perform, Records

Resolved - The delays in printing and PDF generation have continued to be stable throughout the day. All functions are operational.
Oct 29, 14:36 PDT

Monitoring - A fix has been applied to the Database to resolve the errors with Printing and PDF generation. Our team is monitoring but all printing should be successful at this time.
Oct 28, 07:46 PDT

Investigating - We are currently investigating an issue that is causing significant delays in being able to print or generate PDF documents in Applicant Tracking, Perform and Employee Records. We will update as progress is made.
Oct 28, 06:30 PDT

PowerSchool SIS State/Provincial Reporting Version 24.10.3.0 Upgrade Early Deployment for AK, TX, ID, IL, OK, ON, NJ, NM, VA, VT States Only

Completed - The scheduled maintenance has been completed.
Oct 29, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 18:00 PDT

Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.10.3.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Oct 28, 10:55 PDT

Oct 28, 2024

eSchool Multi-Tenant East is currently experiencing a task issue

Resolved - The task issue has been resolved. You may experience slow processing for a short time as the system processes any backup of tasks.
Oct 28, 09:45 PDT

Investigating - We are currently investigating this issue.
Oct 28, 09:34 PDT

Oct 27, 2024

PowerSchool SIS Core 24.3.0.1 Upgrade

Completed - The scheduled maintenance has been completed.
Oct 27, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 18:00 PDT

Scheduled - We are updating PowerSchool SIS Core Content to version 24.3.0.1. During the maintenance window the system availability will be limited.

PowerSchool SIS 24.3.0.1 contains important security updates. As such, all customers on a version lower than 24.3.0.1 will be updated to this version, regardless of auto-update settings. This version does not require the Enhanced User Interface to be enabled.

This maintenance will not affect customers in North Carolina (NC).
Oct 18, 12:59 PDT

Oct 26, 2024

Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Oct 26, 16:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 09:30 PDT

Scheduled - PowerSchool will be conducting infrastructure maintenance on PowerSchool SIS, Unified Insights, Enrollment, Unified Classroom Special Programs, Allovue, and Connected Intelligence. The application will be unavailable for the majority of the maintenance window.

Please note that for our customers in Canada, this maintenance will take place from Saturday, October 26, 2024, 8:00 PM to Sunday, October 27, 2024, 4:00 AM PT
Oct 17, 14:19 PDT

Oct 25, 2024

Applicant Tracking, Perform, Records Printing Issues

Resolved - Printing Services remain stable and the corrective fix applied as has been successful to prevent extended delays in printing.
Oct 25, 09:54 PDT

Update - We are continuing to monitor for any large delays in printing following our database improvement to the printing service. Printing services were successful throughout the day.
Oct 24, 14:12 PDT

Update - Our team is still monitoring some isolated delays that may occur when attempting to print and verifying if any additional action is needed. Printing remains successful for most users.
Oct 23, 09:00 PDT

Monitoring - Our engineering team has worked to resolve the Printing issues. Currently printing services are operational. We are monitoring all systems over the next 24 hours to confirm if there are still outstanding issues.
Oct 22, 13:19 PDT

Investigating - We are currently investigating an issue that is causing printing of items in Perform, Employee Records, and Applicant Tracking to be non-responsive and the PDF documents are not produced. We will update as progress is made.
Oct 22, 12:39 PDT

PowerSchool SIS Core 24.3.0.1 Upgrade

Completed - The scheduled maintenance has been completed.
Oct 25, 03:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 21:00 PDT

Scheduled - We are updating PowerSchool SIS Core Content to version 24.3.0.1. During the maintenance window the system availability will be limited.

PowerSchool SIS 24.3.0.1 contains important security updates. As such, all customers on a version lower than 24.3.0.1 will be updated to this version, regardless of auto-update settings. This version does not require the Enhanced User Interface to be enabled.

This maintenance will affect international customers operating from Sunday to Thursday
Oct 22, 09:47 PDT

Oct 24, 2024

Oct 23, 2024

MyPowerHub Maintenance

Completed - The scheduled maintenance has been completed.
Oct 23, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 17:00 PDT

Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Oct 22, 09:41 PDT

Oct 22, 2024

Atrieve - SK06 - Performance degradation when using the application

Resolved - This incident has been resolved.
Oct 22, 06:36 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 14:24 PDT

Investigating - We are currently investigating reports of degradation or inaccessibility when using Atrieve.
Oct 16, 08:20 PDT

PowerSchool SIS State/Provincial Reporting Version 24.10.2.1 Upgrade for NM, OK, MI

Completed - The scheduled maintenance has been completed.
Oct 22, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 PDT

Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.10.2.1. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Oct 21, 12:19 PDT

Oct 21, 2024

Oct 20, 2024

Enrollment Express & Ecollect Forms Version 24.10.0.0 Upgrade

Completed - The scheduled maintenance has been completed.
Oct 20, 15:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:30 PDT

Scheduled - PowerSchool will be deploying version 24.10.0.0 of Enrollment Express & Ecollect Forms to your server. The application will remain online during the maintenance window.
Oct 16, 09:31 PDT

PowerSchool SIS State/Provincial Reporting Version 24.10.2.0 Upgrade Major Release

Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 18:00 PDT

Scheduled - We are updating PowerSchool SIS State Reporting Content to version 24.10.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will not affect NC, AL, Stride, and international customers with Sunday to Thursday schedules.
Oct 15, 13:36 PDT

Naviance CCLR Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:00 PDT

Scheduled - Naviance CCLR will be performing a Scheduled Maintenance on Sunday, October 20th from 6:00 AM - 7:00 AM EST (3:00 AM - 4:00 AM PDT). During this time Naviance Student and Naviance Staff will be unavailable.
Oct 9, 09:31 PDT

Oct 19, 2024

Applicant Tracking, Employee Records, Perform System Maintenance, Access Interrupted

Completed - The scheduled maintenance has been completed.
Oct 19, 20:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 20:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 18, 07:57 PDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 18, 07:46 PDT

Scheduled - PowerSchool will be conducting scheduled database maintenance beginning Friday, October 18, 2024 at 11:30 PM EDT / 8:30 pm PDT.

Employee Records, Applicant Tracking, and Perform will be inaccessible for all users for approximately 24 hours during this maintenance window.
Oct 11, 14:33 PDT

SchoolMessenger Presence - Some Sites Unavailable

Update - We have been able to establish a workaround to bring sites back online, but some sites may experience slow load times or degraded performance. We are continuing to work to resolve this issue. We appreciate your continued patience.
Oct 19, 09:32 PDT

Investigating - We are aware of an issue where some SchoolMessenger Presence sites may be unavailable. We are working to assess the situation and will continue to provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Oct 19, 08:42 PDT

BusinessPlus OS Patching for Non-Production Servers

Completed - The scheduled maintenance has been completed.
Oct 19, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 00:00 PDT

Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-production server. Customers may experience downtime during the maintenance of the window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Oct 9, 13:57 PDT

SmartFind Express Absence Management Version 24.10.0.0 Upgrade

Completed - The scheduled maintenance has been completed.
Oct 19, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 02:00 PDT

Scheduled - PowerSchool will be deploying version 24.10.0.0 of SmartFind Express Absence Management to your server. The application will remain online during the maintenance window.
Oct 16, 09:30 PDT

Unified Classroom Special Programs Version 24.6.4.0 Upgrade

Completed - The scheduled maintenance has been completed.
Oct 19, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 18:30 PDT

Scheduled - PowerSchool will be deploying version 24.6.4.0 of Unified Classroom Special Programs to your server. The application will be unavailable for the majority of the maintenance window.
Oct 10, 12:25 PDT

Oct 18, 2024

Enrollment Version 24.10.0.0 Upgrade

Completed - Student Information Systems Enrollment ENR_24.10.0.0 - Completed.
Oct 18, 20:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 18:00 PDT

Scheduled - PowerSchool will be deploying version 24.10.0.0 of Enrollment to your server. The application will remain online during the maintenance window.
Oct 14, 09:51 PDT

Oct 17, 2024

eFinancePlus Version 22.4.37.1 Upgrade

Completed - The scheduled maintenance has been completed.
Oct 17, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 PDT

Scheduled - PowerSchool will be deploying version 22.4.37.1 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window.
Oct 15, 12:31 PDT

Oct 16, 2024

MyPowerHub Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 17:00 PDT

Atrieve - MB04 - Some users are experiencing degradation when using Atrieve

Resolved - This incident was resolved and PowerSchool continues to closely monitor throughout the day.
Oct 16, 14:24 PDT

Investigating - We are currently investigating reports of degraded service when using Atrieve. Users are reporting that screen load times are long.
Oct 16, 08:34 PDT

Atrieve - Endusers are experiencing degradation when using AtrieveWeb

Resolved - This incident has been resolved. Our teams will continue to monitor closely.
Oct 16, 14:23 PDT

Monitoring - PowerSchool has identified and resolved the incident creating degradation in AtrieveWeb. We continue to monitor as the application returns to normal levels.

If end-users continue to experience degradation, we recommend that those users log out of AtrieveWeb and then log back in, to reset their session.
Oct 16, 09:25 PDT

Investigating - We have received reports and have verified that users of AtrieveWeb are experiencing degradation and delays when working in the application. Our teams are currently investigating this incident.
Oct 16, 08:51 PDT

eFinancePlus - Extended Maintenance for 23.10 related to the install of 23.10.12.1

Resolved - If you encounter any additional access concerns with 23.10, please contact support. Thank you.
Oct 16, 08:56 PDT

Monitoring - The install of 23.10.12.1 has completed.
Oct 16, 06:57 PDT

Identified - The period of maintenance time needed to complete the install of 23.10.12.1 has been extended.
Oct 16, 05:31 PDT

Atrieve - SK06 - Performance degradation when using the application

Resolved - This incident has been resolved.
Oct 16, 08:18 PDT

Update - We are continuing to work on a fix for this issue.
Oct 15, 11:30 PDT

Identified - Our team is investigating additional reports of degradation in Atrieve.
Oct 15, 11:05 PDT

Update - We are continuing to monitor for any further issues.
Oct 15, 09:59 PDT

Monitoring - The application is returning to normal performance levels. Our teams continue to assess and monitor the problem that is being experienced.
Oct 15, 09:59 PDT

Investigating - We are currently investigating degradation of Atrieve on SK06.
Oct 15, 08:11 PDT

PowerSchool SIS State/Provincial Reporting Version 24.10.2.0 Upgrade Early Deployment for GA, NM, VT, TX

Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:00 PDT

eSchool Multi-Tenant East is currently down.

Resolved - This incident has been resolved.
Oct 16, 04:45 PDT

Investigating - We are currently investigating this issue.
Oct 15, 14:40 PDT

eFinancePlus Version 20.11.75.0, & 23.10.12.1 Upgrade

Completed - The scheduled maintenance has been completed.
Oct 16, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 19:00 PDT

Scheduled - PowerSchool will be deploying version 20.11.75.1, and 23.10.12.1 of eFinancePlus to your server. The application will be unavailable for the majority of the maintenance window.
Oct 15, 12:43 PDT