PowerSchool Products Status

SchoolMessenger Communicate - Intermittent Phone Broadcast Delivery Issues

Investigating - We are currently aware of an issue where some SchoolMessenger Communicate/Groupcast phone broadcasts are not being delivered to all recipients due to an ongoing problem with our telephony vendor. Resolving this issue is our top priority, and we are actively working with our vendor to address it. We will provide updates as they become available.
In the meantime, we recommend utilizing multiple contact methods (phone, email, and SMS) when sending a broadcast to ensure your messages reach all intended recipients. If you need assistance setting up these contact methods, please review our support documentation below.
Thank you for your understanding and patience as we work to resolve this issue.
https://help.powerschool.com/t5/SchoolMessenger-Communicate/Video-Advanced-Message-Building/ta-p/511647
Feb 07, 2025 - 16:01 PST

Allovue Operational

Allovue Allocate Operational

Allovue Budget Operational

Allovue Manage Operational

Analytics & Insights Operational

Atrieve Operational

ADS04 Operational

ADS03 Operational

ADS05 Operational

ADS06 Operational

ADS07 Operational

ADS08 Operational

HOST02 Operational

HOST03 Operational

HOST04 Operational

HOST05 Operational

HOST06 Operational

HOST07 Operational

HOST08 Operational

HOST11 Operational

HOST12 Operational

HOST13 Operational

HOST31 Operational

HOST32 Operational

HOST33 Operational

HOST34 Operational

HOST35 Operational

HOST36 Operational

Attendance Intervention Suite Operational

Behavior Support Operational

BusinessPlus Operational

Cognos Reporting Operational

Connected Intelligence K-12 Operational

Connected Intelligence P20W Operational

Curriculum & Instruction Operational

Document Cloud (US & Canada) Operational

Document Delivery US Operational

Document Signature US Operational

Document Management US Operational

Document Delivery Canada Operational

Document Signature Canada Operational

Document Management Canada Operational

Document Library Operational

eFinancePlus Operational

Enrollment Operational

Enrollment Express/ECollect Operational

MyPowerHub Operational

Naviance Operational

Performance Matters Operational

PowerPack Operational

Early Warning System (EWS) Operational

Enhanced PowerLunch Operational

Flex Mailer Operational

Locker Management Operational

Service Manager Operational

Student Alert Management Operational

Web Reports Operational

Utility Dashboard Operational

PowerSchool Community Operational

PowerSchool eSchoolPlus SIS Operational

PowerSchool SIS Operational

PowerSchool Trillium SIS Operational

Schoology Learning Operational

Schoology Operational

SchoolMessenger Degraded Performance

SchoolMessenger CustomApp Operational

SchoolMessenger Communicate Degraded Performance

SchoolMessenger PermissionClick Operational

SchoolMessenger Presence Operational

SchoolMessenger K-12 Social Operational

Special Programs Operational

Unified Talent Operational

Applicant Tracking Operational

Applicant Tracking Enterprise Operational

Candidate Assessment Operational

Coaching and Mentoring Operational

Employee Records Operational

Perform Operational

Perform Enterprise Operational

Professional Learning Operational

SchoolSpring Job Board Operational

SmartFind Express (Absence Management) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

MyPowerHub Maintenance Feb 12, 2025 17:00-22:00 PST

This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Posted on Feb 11, 2025 - 05:35 PST

PowerSchool SIS Core 25.1.0.0 Release Upgrade Feb 13, 2025 17:00 - Feb 14, 2025 03:00 PST

We are updating PowerSchool SIS Core to version 25.1.0.0. Customers with auto-update enabled will receive the latest PS SIS Core version during the maintenance window. Please note that system availability will be limited during this time.

This maintenance will only impact international customers operating Sunday–Thursday.
Posted on Feb 05, 2025 - 17:17 PST

PowerSchool SIS State/Provincial Reporting Version 25.2.1.0 Upgrade Feb 14, 2025 18:00 - Feb 15, 2025 03:00 PST

We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.2.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will not impact customers in NC, AL, Stride, and International customers operating Sunday–Thursday.
Posted on Feb 05, 2025 - 17:14 PST

Enrollment Version 25.2.0.0 Upgrade Feb 14, 2025 18:00-22:00 PST

PowerSchool will be deploying version 25.2.0.0 of Enrollment to your server. During the maintenance window the system availability will be limited.
Posted on Feb 11, 2025 - 05:32 PST

BusinessPlus OS Patching for Non-Production Servers Feb 15, 2025 00:00-12:15 PST

The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-production server. Customers may experience downtime during the maintenance of the window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Posted on Feb 11, 2025 - 05:33 PST

Schoology Learning Maintenance Feb 22, 2025 06:00-18:00 PST

PowerSchool will be performing system maintenance on the Schoology Learning platform for the Data Exchange app. The application will remain accessible for most of the maintenance window. However, customers may experience intermittent connectivity.
Posted on Feb 11, 2025 - 08:22 PST

Past Incidents

Feb 12, 2025

Professional Learning & Perform Enterprise Version 25.2.0.1 Upgrade

Completed - The scheduled maintenance has been completed.
Feb 12, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 21:00 PST

Scheduled - PowerSchool will be deploying version 25.2.0.1 of Professional Learning & Perform Enterprise to your server. During the maintenance window the system availability will be limited.
Feb 11, 11:43 PST

Feb 11, 2025

Atrieve - AB02 - Application unavailable to end users

Resolved - The incident has been resolved and all systems have returned to normal operations. The PowerSchool Team will continue to monitor.
Feb 11, 15:21 PST

Investigating - We are re-investigating an issue impacting Atrieve for users on the AB02 series of servers. At this time, users may experience receive errors when accessing the site. Our team is working to resolve this.
Feb 11, 15:12 PST

Atrieve - AB02 - Application may be unavailable to end users

Resolved - This incident has been resolved and users will be able to access Atrieve. We appreciate your patience while we worked to resolve the incident.
Feb 11, 14:35 PST

Investigating - We are investigating an issue impacting Atrieve for users on the AB02 series of servers. At this time, users may experience slowness or may receive errors. Our team is working to resolve this.
Feb 11, 14:24 PST

eFinancePlus Version 22.4.41.1 Upgrade

Completed - The scheduled maintenance has been completed.
Feb 11, 02:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 18:30 PST

Scheduled - PowerSchool will be deploying version 22.4.41.1 of eFinancePlus to the Production Environment. The application will be unavailable for the majority of the maintenance window.
Feb 7, 10:44 PST

Feb 10, 2025

Atrieve - AB02 & AB05 - Application may be unavailable to end users

Resolved - This incident has been resolved and users will be able to access Atrieve. We appreciate your patience while we worked to resolve the incident.
Feb 10, 13:26 PST

Investigating - We are investigating an issue impacting Atrieve for users on the AB02 & AB05 series of servers. At this time, users may experience slowness or may receive errors. Our team is working to resolve this.
Feb 10, 12:57 PST

SFTP Planned Maintenance for Applicant Tracking, Perform, and Employee Records

Completed - The scheduled maintenance has been completed.
Feb 10, 03:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 18:30 PST

Scheduled - PowerSchool is performing planned SFTP maintenance for Applicant Tracking, Perform, and Employee Records. During this time, the SFTP service will not be available, which may impact imports and exports. The application will remain unavailable for most of the maintenance window. Impacted site: sftp.tedk12.com
Jan 30, 13:54 PST

Feb 9, 2025

Analytics & Insights Version 24.10.2.0 Upgrade

Completed - The scheduled maintenance has been completed.
Feb 9, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:30 PST

Scheduled - Reason For Maintenance:
PowerSchool will be deploying version 24.10.2.0 of Analytics & Insights to your server. During the maintenance window, the application may be accessible, but customers may experience intermittent connectivity. Please do not make any configuration or customization updates during this scheduled maintenance period.

Who:
This release will be automatically deployed to our PowerSchool-hosted SIS and Analytics & Insights customers and our hosted Analytics & Insights customers opting for automated deployments. Customers not on our automated deployment schedule will not receive this update and will need to submit a Support ticket to have the version 24.10.2.0 release to be applied to their environment.
Jan 31, 11:55 PST

PowerSchool SIS Full VM Restart to Complete OS Patching

Completed - The scheduled maintenance has been completed.
Feb 9, 09:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 15:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Feb 6, 07:42 PST

Scheduled - PowerSchool is performing system maintenance on PowerSchool SIS, which includes Full VM restart to complete OS patching. During the maintenance window, the application will be accessible most of the time. However, customers may experience intermittent connectivity.

This maintenance will only affect customers in the US and Canada.
Jan 23, 13:20 PST

Feb 8, 2025

eFinancePlus Version 23.10.16.1 Upgrade

Completed - The scheduled maintenance has been completed.
Feb 8, 08:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 20:01 PST

Scheduled - PowerSchool will be deploying version 23.10.16.1 of eFinancePlus to the Production Environment. The application will be unavailable for the majority of the maintenance window.
Feb 7, 10:43 PST

SmartFind Express Absence Management Version 25.1.0.0 Upgrade

Completed - The scheduled maintenance has been completed.
Feb 8, 08:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 02:00 PST

Scheduled - PowerSchool will be deploying version 25.1.0.0 of SmartFind Express Absence Management to your server. The application will remain online during the maintenance window.
Feb 6, 17:05 PST

PowerSchool eSchoolPlus SIS Compliance 25.1.1.0 Release for the Production Environment

Completed - The scheduled maintenance has been completed.
Feb 8, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 20:00 PST

Scheduled - We are updating PowerSchool eSchoolPlus SIS compliance to version 25.1.1.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Feb 4, 08:32 PST

Special Programs Maintenance

Completed - The scheduled maintenance has been completed.
Feb 8, 02:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 01:30 PST

Scheduled - PowerSchool will be performing system maintenance on the Special Programs, which includes restarting the production server. During the maintenance window, system availability will be limited.

Please note: This maintenance only pertains to hosted customers.
Jan 28, 12:59 PST

Feb 7, 2025

Atrieve - SK32 - Application may be unavailable to endusers

Resolved - This incident has been resolved.
Feb 7, 06:20 PST

Monitoring - This incident has been resolved, and users will be able to access Atrieve. We will continue to monitor. We appreciate your patience while we worked to resolve this incident.
Feb 5, 07:10 PST

Investigating - We are investigating an issue impacting Atrieve for users on the SK32 Server. At this time, users may experience the inability to login. Our team is working to resolve this
Feb 5, 07:02 PST

Feb 6, 2025

SFTP Update Issue

Resolved - This incident has been resolved.
Feb 6, 11:46 PST

Monitoring - Our engineering team has identified the source of the SFTP update issue and implemented a fix. We will continue to monitor the results.
Jan 29, 12:24 PST

Identified - Some Performance Matters customers have reported SFTP updates not functioning this morning. Our engineering team is aware and working to resolve this as soon as possible. We appreciate your patience as we expedite resolution and will keep you informed of progress
Jan 29, 07:23 PST

Digital Document Delivery - SSO School Users Cannot Create and Send Jobs

Resolved - The issue is now resolved.

Users who logged in during this time were affected and their roles were edited. Users who use SSO need to log out and log back in to have their access restored. Users who do not use SSO may need to be manually reverted. That will be completed by PowerSchool, and is in progress now.
Feb 6, 11:37 PST

Identified - We are currently investigating the issue and have identified a fix. There is a planned release to resolve the issue. Until then, users accessing the Document Management platform using SSO are unable to send jobs. If users are able to use direct login, they can use that as a temporary workaround.
Feb 6, 10:08 PST

Feb 5, 2025

PowerSchool SIS State/Provincial Reporting Version 25.1.2.0 Upgrade for ID, ON and TX

Completed - The scheduled maintenance has been completed.
Feb 5, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 17:00 PST

Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.2.1.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.
Feb 3, 10:15 PST

Feb 4, 2025

Atrieve - AB02 - Application may be unavailable to endusers

Resolved - This incident has been resolved and users will be able to access Atrieve. We appreciate your patience while we worked to resolve the incident.
Feb 4, 15:50 PST

Atrieve - SK32 - Application is unavailable

Resolved - This incident has been resolved and users will be able to access Atrieve. We appreciate your patience while we worked to resolve the incident.
Feb 4, 15:49 PST

Investigating - We are currently investigating an issue impacting endusers' ability to access Atrieve.
Feb 4, 14:40 PST

Feb 3, 2025

Professional Learning & Perform Enterprise Version 25.2.0.0 Upgrade

Completed - The scheduled maintenance has been completed.
Feb 3, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 21:00 PST

Scheduled - PowerSchool will be deploying version 25.2.0.0 of Professional Learning & Perform Enterprise to your server. During the maintenance window the system availability will be limited.
Jan 24, 13:13 PST

Feb 2, 2025

PowerSchool SIS Core 25.1.0.0 Upgrade

Completed - The scheduled maintenance has been completed.
Feb 2, 03:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 18:02 PST

Scheduled - We are updating PowerSchool SIS Core to version 25.1.0.0. Customers with auto-update enabled content will receive this update during the maintenance window. During the maintenance window the system availability will be limited.

This maintenance will not affect customers in NC, AL, Stride, or international customers operating from Sunday to Thursday.
Jan 23, 13:06 PST

PowerSchool SIS State/Provincial Reporting Version 25.1.2.0 Upgrade

Completed - The scheduled maintenance has been completed.
Feb 2, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 18:00 PST

Scheduled - We are updating PowerSchool SIS State/Provincial Reporting Content to version 25.1.2.0. Customers with auto-update enabled will receive this update during the maintenance window. During this time, system availability will be limited.

This maintenance will not impact customers in NC, AL, Stride, and International customers (Sun-Thu)
Jan 22, 10:32 PST

Feb 1, 2025

Schoology Learning App Platform Database Cluster Restart

Completed - The scheduled maintenance has been completed.
Feb 1, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 18:01 PST

Scheduled - PowerSchool is performing a database cluster restart for the Schoology Learning App platform. The application will remain accessible for most of the maintenance window. However, customers may experience intermittent connectivity.
Jan 22, 10:39 PST

BusinessPlus OS Patching for Production Servers

Completed - The scheduled maintenance has been completed.
Feb 1, 12:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 00:00 PST

Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Production servers. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Jan 28, 08:54 PST

eSchoolPlus SIS 25.1.0.0 Compliance Upgrade

Completed - The scheduled maintenance has been completed.
Feb 1, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 20:00 PST

Scheduled - We are updating PowerSchool eSchoolPlus SIS compliance to version 25.1.0.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the maintenance window.
Jan 28, 10:02 PST

Atrieve Version 24.03.06 Upgrade

Completed - The scheduled maintenance has been completed.
Feb 1, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 19:00 PST

Scheduled - PowerSchool will be deploying version 24.03.06 of Atrieve to your server. The application will remain online during the maintenance window.
Jan 28, 13:58 PST

Jan 31, 2025

Full VM restart to complete OS patching for eSchoolPlus and Cognos

Completed - The scheduled maintenance has been completed.
Jan 31, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 20:01 PST

Scheduled - PowerSchool is performing a full VM restart to complete OS patching for eSchoolPlus and Cognos servers. The application will be unavailable for the majority of the maintenance window.
Jan 30, 11:20 PST

Jan 30, 2025

Atrieve - AB07 - Atrieve unavailable for customers on AB07

Resolved - This incident has been resolved.
Jan 30, 15:45 PST

Monitoring - A fix has been implemented and we are monitoring the results. At this time, end users are able to log back into Atrieve.
Jan 30, 11:07 PST

Investigating - We are currently experiencing issues with Atrieve for customers on AB07. Our team is working to resolve the incident.
Jan 30, 10:59 PST

Atrieve - AB02 - Application currently unavailable

Resolved - The incident has been resolved and all systems have returned to normal operations. The PowerSchool Team will continue to monitor.
Jan 30, 15:45 PST

Investigating - We are investigating an issue impacting access to Atrieve for customers on the AB02 set of servers. Our team is working to address this.
Jan 30, 15:26 PST

Atrieve - BC03 - Application unavailable

Resolved - The incident has been resolved and all systems have returned to normal operations. The PowerSchool Team will continue to monitor.
Jan 30, 15:44 PST

Investigating - We are investigating an issue impacting access to Atrieve for customers on the BC03 set of servers. Our team is working to address this.
Jan 30, 15:27 PST

Atrieve - AB07 - Atrieve unavailable for customers on AB07

Resolved - This incident has been resolved.
Jan 30, 07:21 PST

Monitoring - A fix has been implemented and we are monitoring the results. At this time, endusers are able log back into Atrieve.
Jan 28, 11:43 PST

Investigating - We are currently experiencing issues with Atrieve for customers on AB07. Our team is working to resolve the incident.
Jan 28, 11:27 PST

Atrieve - BC03 - Application unavailable for customers on BC03

Resolved - This incident has been resolved.
Jan 30, 07:21 PST

Monitoring - A fix has been implemented and we will continue to monitor results through the day.
Jan 28, 15:29 PST

Investigating - We are currently investigating an issue impacting access to Atrieve for customers on BC03. We will provide updates on our progress towards resolution.
Jan 28, 15:23 PST

Jan 29, 2025

MyPowerHub Maintenance

Completed - The scheduled maintenance has been completed.
Jan 29, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 17:00 PST

Scheduled - This is a notice for upcoming maintenance conducted on our SaaS platform. We will be deploying the latest version of MyPowerHub. The application will remain online during the maintenance window. There is no downtime associated with this maintenance.
Jan 28, 10:31 PST

Digital Document Delivery - SSO School Users Cannot Create and Send Jobs

Resolved - This incident has been resolved.
Jan 29, 08:43 PST

Identified - We are currently investigating the issue and have identified a fix. There is a planned release to resolve the issue. Until then, school users accessing the Document Management platform using SSO are unable to send jobs. Administrator users are not affected by this issue, and are able to create and send jobs.
Jan 28, 10:10 PST